We're a group of 4 friends traveling in Hanoi for the first time. The service given by everyone from the hotel is nothing short of excellent! From the time we sent our confirmation, to the day we arrived and they picked us from the airport, to the entire duration of our stay, the staff really took care of us. The staff really provided as much help as they can, most notably in these cases:
1. We don't know our way around, so the hotel gave us a map of the area. They even recommended great restaurants and places of interest to visit.
2. Ask them anything, and they'll patiently explain the directions going there. We asked for a nearby drugstore, spa, authentic Vietnamese restaurants, etc., and they all gave wonderful recommendations.
3. We're having problems with the WIFI connection in our room. They sent a staff, brought a router, installed in our room, and it solved our problem.
4. A nice tea and warm towel was offered everytime we got back to the hotel. A nice touch that's greatly appreciated!
5. They even took wonderful pictures of our group, and sent it thru email 1 day after we got back!
6. Room size, bathroom, breakfast were all great!
7. Location was great! Everything is within walking distance.
Would definitely consider going back to this hotel if ever we'll visit Hanoi again.
- Official Description (provided by the hotel):
- Located in the center of Old Quarter Hanoi, where is the heart of the city, Hanoi Legacy Hoan Kiem Hotel is unforgettable for people who have ever stayed in the hotel. Just few minutes walking from the hotel, visitors can visit the Sword Lake, Tortoise Tower, The Huc Bridge, and Ngoc Son Temple which are the most beautiful sightseeings of Hanoi. Visitors may have a walking to enjoy special traditional local food such as: Pho, banh cuon, bun cha…. Visitors are also convenient to go to banks, post office, and trade center of Hanoi where are only steps from hotel.Hanoi Legacy Hoan Kiem hotel is an international 3 stars standard, with 40 high quality rooms. The rooms are designed with original and luxury style, harmonious decoration. Tourists will feel very warm and comfortable when they are staying here. Equipped facilities, modern, including: air-conditioners , computers with high-speed Internet access (wifi), Satellite TV, TV LCD 32 ", tea and coffee making equipment, fridge, hot tubs Jacuzzi and standing shower, etc....Staffs in the hotel all have well-trained methodically, with professional and enthusiastic manner. When resting in Hanoi Legacy Hoan Kiem Hotel, guest will feel "A luxury space in the center of Old Quarter streets." The visitors will also have the satisfaction to work and relax. ... more less
- Reservation Options:
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- Also Known As:
- a And Em Hotel Hanoi