Nice hotel in the right location. The rooms are small, but clean, well equipped and nicely decorated. The best shower we've had in Vietnam!
However, service was poor. We arrived early with the night train from Hue with a group of 10. We had called the day before to ask if we could check in around 7AM or at least get 1 or 2 rooms at that time for a quick shower. We were advised that this was not a problem. But when we arrived the rooms were not available. After some discussion they had 2 rooms, but only if we paid 15 USD extra per room. At first they said we needed to prove that the agreed the early check in, then they had to call the boss who still made us pay extra.
We made a clear agreement with them about the early check-in and felt tricked when we had to pay. By the time they figured out we're frequent Trip Advisor users (when few of us discussed the TA sticker on the front door) the whole thing changed and all of a sudden they did remember the agreement we made with them.
Discussion with the front desk staff was difficult, and it seemed they were after a few extra dollars instead of serving their customers.
- Official Description (provided by the hotel):
- Located in the center of Old Quarter Hanoi, where is the heart of the city, Hanoi Legacy Hoan Kiem Hotel is unforgettable for people who have ever stayed in the hotel. Just few minutes walking from the hotel, visitors can visit the Sword Lake, Tortoise Tower, The Huc Bridge, and Ngoc Son Temple which are the most beautiful sightseeings of Hanoi. Visitors may have a walking to enjoy special traditional local food such as: Pho, banh cuon, bun cha…. Visitors are also convenient to go to banks, post office, and trade center of Hanoi where are only steps from hotel.Hanoi Legacy Hoan Kiem hotel is an international 3 stars standard, with 40 high quality rooms. The rooms are designed with original and luxury style, harmonious decoration. Tourists will feel very warm and comfortable when they are staying here. Equipped facilities, modern, including: air-conditioners , computers with high-speed Internet access (wifi), Satellite TV, TV LCD 32 ", tea and coffee making equipment, fridge, hot tubs Jacuzzi and standing shower, etc....Staffs in the hotel all have well-trained methodically, with professional and enthusiastic manner. When resting in Hanoi Legacy Hoan Kiem Hotel, guest will feel "A luxury space in the center of Old Quarter streets." The visitors will also have the satisfaction to work and relax. ... more less
- Reservation Options:
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- Also Known As:
- a And Em Hotel Hanoi