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“Average stay” 3 of 5 bubbles
Review of The Time Hotel

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The Time Hotel
Ranked #411 of 578 Hotels in Hanoi
Sydney, Australia
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Average stay”
3 of 5 bubbles Reviewed 1 June 2013

We booked this hotel from purchasing a voucher on ordeal.com. The room was $45 for 2 nights for 2 people, so it was definitely great value for money. However, while the room was clean and spacious, the corridors were very old and filthy looking. My mum's room also had a problem with the plumbing, whereby every time she took a shower, the water would flood the entire bathroom due to poor drainage. Breakfast was provided daily, but it was the same type of food everyday with not variation. However, the chicken pho was very tasty.

We booked two tours with the hotel and was charged a service fee on top of our final bill. Although this was not uncommon, the other hotels we stayed at during our vietnam trip did not charge any service fees for providing the same services to us.

The location was average, a fair walk from Ho hoan Kiem and its neighbouring shopping centres.

While the staff were very friendly and knowledgable and the hotel was definitely value for money. I would not stay again as i would opt to stay at somewhere closer to Ho Hoan Kiem for convenience.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank annieQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferPham, Director of Sales at The Time Hotel, responded to this review, 14 June 2013
Dear AnnieQC !

Warmest greeting from The Time Hotel Ha Noi!

Thank you very much for your valued review . It was a great pleasure having you with us.

We do apologize for the dissatisfaction caused.

We look at seriously on your review in order to help us deliver the best service. The hotel services & housekeeping teams are working on the mentioned issue now .

We look forward to seeing you again soon for another enjoyable and quality stay with us.

Best regards,
The Time Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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137 reviews from our community

Traveller rating
    65
    48
    11
    4
    9
See reviews for
21
54
19
13
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Sattahip, Thailand
1 review
4 of 5 bubbles Reviewed 31 May 2013

A very good hotel.
Service is very good.
They are very helpfull, and can order good trips for you.
Its a good Place to start trips around.
They are not expensive.
In the area around there are mostly only viatnamese People, so its cheap.
Its not so far from the old quarter. But in the old quarter can prices be 2-3 times more than in areas With mostly vietnamese People.

Room Tip: For par its ok With a double room, but if friends take a suite. A suite have 2 beds, and a big bathr...
See more room tips
  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rolf O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
1 review
5 of 5 bubbles Reviewed 30 May 2013

The decoration is pretty good, it impressed me much. Its design looks like a boutique. It was the first time that I found that the hotel gave me more comfortable than ever before. The room is quite large and staffs are very friendly with clients. I can't imagine that my company did arrange such a great space for me. Wish that I would be there for upcoming trips (especially travel).

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 220Trac220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferPham, Director of Sales at The Time Hotel, responded to this review, 14 June 2013
Dear 220 Track 220

Warmest greeting from The Time Hotel HaNoi

It is our honour to serve you again for your second trip to Ha Noi . We are highly appreciated for your great review. We hope that The Time Hotel HaNoi will become your house at Hanoi , Vietnam.

Wishing you have a bless job and looking forward to welcome you and your colleagues again soon .

Best regards.
The Time Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
4 of 5 bubbles Reviewed 30 May 2013

Im from Malaysia and had a business trip to Vietnam in early May. I got to know about the hotel through a friend. I had a great experience staying at the hotel as the services was pretty good with friendly environment. The vietnamese food offered at the restaurant was delicious and something that you shouldnt be missing out. It was a pleasant stay with great ambiance.

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hildyta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
3 of 5 bubbles Reviewed 6 May 2013

My wife and I are from Singapore and had quite a tough time deciding on which hotel to stay in Hanoi. After reading many reviews of Trip Advisor, we decided on The Time Hotel at 15 Hang Than Str. One has to be careful because there are 2 Time Hotel in Hanoi.
We enjoyed our 6D5N stay there. We met the lovely Ms.Hanh and the hospitality given by the receptionists and breakfast staff were commendable. We were also given a luxurious room after our return from Halong Bay & were pleasantly surprised becos we paid a budget price for a normal standard room.
The hotel is about 10 mins. short walk to Don Xuan Market and about 20 mins. to Hoan Kiem Lake. For grocery shoppers, there is a Intimex Supermarket (Hang Trong Street))opposite the lake which is near Trang Tien Plaza. The airport pick up to and fro hotel is efficient and prompt.
We certainly recommend this budget Hotel with a good service!

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dchua43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 29 April 2013

I got to know of this hotel from the Australian group voucher website 'Our Deal.com'. The hotel was prompt in responding to my queries about availability, and subsequent email discussions with Ms Hahn from the hotel, helped to seal the deal. She booked the Halong Bay and Sapa tour for me at a discounted rate as a guest of the hotel. The hotel is at the fringe of the old quarter, so it's about a 500 m walk to the heart of the shopping streets, made further by the traffic. The hotel rooms are spacious, clean and has useful facilities like a safe and a PC (a rather slow one!). The best thing abt this hotel is the wonderful service provided by the reception and Ms Hahn. There was always a guide to take us to the airport and train station. The hotel arranged for the kitchen to prepare us an early breakfast and for late departures after check out, the hotel provided us with a room for shower. When we arrived early in the morning from Sapa, the hotel arranged for a guide to pick us up. All these made for a pleasant stay because there are taxi scams with 'adjusted' metres and the train announcements are only in Vietnamese, so a local guide is really handy.

Room Tip: We upgraded to Deluxe so that our rooms had windows. The front rooms face the street, so there's...
See more room tips
  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank apsara16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 March 2013

Had a 4D3N stay over at time hotel, the staff was very approachable and knowledgeable. Ms Hanh from the sales dept was able to direct us to the right location for the stuff we wanted to buy. Good wi fi connection in the hotel and not to mention, they serve wonderful Pho Ga! Will stay over there again if we happen to visit Hanoi next time! Cảm ơn!! & Take Care!

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferPham, Director of Sales at The Time Hotel, responded to this review, 14 June 2013
Dear Jason S,

Warmest greeting from The Time Hotel HaNoi!

Thank you for taking time to write such a wonderful review about The Time Hotel. We are happy to know that you’ve had a pleasant and memorable holiday and appreciated the staff, service and facilities at our Hotel.

We’d love to look after you again who may be coming this way. Wishing you good health and warm wishes from all of us at The Time Hotel HaNoi

Thanks and best regards,
The Time Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Time Hotel

Property: The Time Hotel
Address: 15 Hang Than | Ba Dinh Dist, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #411 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Time Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
The Time is brand new hotel as first class hotel among 3 stars hotels in Hanoi with best services and ideal location in 15 Hang Than, Ba Dinh, Ha Noi. Hang Than, a part of Ha Noi’s 36 ancient wards, is the main trading street for traditional Com cake, Phu The cake, Green Bean cake… With seven floors and 32 rooms, the hotel was designed to synchronize the modern beauty of Vietnam and Western inspiration.The Time is more than just an ideal place for your stay for business or for exciting touristic exploration. The Time Hotel strives to deliver all you need for the stay, as well as the coziest and most relaxing experience ever, a home away from home.Located in the 36 ancient wards of Ha Noi, The Time hotel is very close to many famous tourist destinations such as:- Dong Xuan market – one of the oldest market in Ha Noi, - Long Bien Bridge – a symbolic war relic of Vietnam.- Hoe Nhai Pagoda, the ceramic road, Co Ngu and Tran Quoc pagoda.- Hoan Kiem Lake, Trang Tien Plaza, Water Puppet….- And many other visiting spots…. ... more   less 
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