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“Stand your ground when paying”

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Hanoi Eclipse Hotel
Ranked #233 of 585 Hotels in Hanoi
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Stand your ground when paying”
Reviewed 18 April 2014 via mobile

Clean and tidy although our room smelled a bit of smoke. If you're not used to Ha Noi traffic get a room at the back as front is quite noisy. When settling the bill they want an extra 3% to cover "bank fees" - not all places charge this. Also they wanted us to pay in USD when we had more than enough VND. Staff were a bit rude but just stand your ground and you'll be fine

Stayed April 2014
Helpful?
1 Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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135 reviews from our community

Traveller rating
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    54
    12
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    1
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18
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 April 2014 via mobile

We stayed in this hotel for about two weeks. The room was nice and spacious and the staff were all awesome. They were very accommodating with helping you with all your wants and needs. Very friendly. They arranged travel for everywhere we wanted to go and informed us of places that may be of interest to us. We were always greeted with a friendly smile and conversation. The hotel is in the Old Quarters and fairly close to everything. Everything is pretty much in walking distance. I highly recommend the Hanoi Eclipse.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 1Cathie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 April 2014

Very small hotel. Unfortunately the outside noise is heard (horn beeping is as regular as breathing) but it was cheap, clean and only a short walk to the lake and 2 streets away from the night market. Not a palace but good hotel for a few nights as a base. English speaking staff.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LoveLifeBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 March 2014

The first thing you will notice is that the hotel staff is very very nice and friendly. They were always helpful to give information, guide direction etc. The place is in Old Quarter... so most historical, shopping attraction places and the hoan kiem lake is just walking distance. Rooms are quite small, but at old quarter mostly everywhere rooms are small. Rooms are very clean, well maintained.
They have very nice tour suggestions at the reception desk you can ask for. I had already booked for tour much before, so didn't avail the tour from hotel. One suggestion to introdece more variety in breakfast menu :)

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank satya594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 14 January 2014

This hotel is reasonably priced and the staff is very nice.
We liked it even if when we arrived they told us that they can not give us our room, as another guest is sick and he can not accommodate us and moved us to another hotel. However, the second day we returned and were upgraded to a better room.
The hotel is not quite in the center, but in walking distance. Not being it the heart of the backpackers district makes is a quiet retreat.
They also have a travelling agency, but the prices are higher than the regular agencies that you can find just walking down the street,

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andreea555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 January 2014 via mobile

Great folk here. Very friendly. Hotel is very reasonably priced. Room is Clean. Shower was especially good, nice huge walk in shower with good pressure. No actual windows in the back room but keeps the room cool and quiet. Great budget spot.

Stayed January 2014, travelled with friends
Helpful?
4 Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
112 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 4 January 2014

Amazing staff with great english. They even took out their umbrella to shelter us as we walked in.

The room was well decorated, clean and comfortable. No safe in the room if I remember.

Breakfast was very good with lots of options to order from. The vietnamese coffee was instant so I would skip that.

We emailed them to book our rooms and airport transfers. We had no issues except the driver couldn't find us when we arrive. But we called the hotel and then they apologized and quickly contacted the driver to tell him where we were. I guess there were a few airport exit points.

Perfect location in old quarter with lots to eat and shop around.

Our second stay after our Halong Bay cruise, they told us they had an issue with the AC or Heating in the building and would have to move us to their partner hotel. Hanoi Grand Hotel. This was disappointing but there was nothing we could do. They did assure us they will pay for the taxi and also charge the same room rate. They told us the rooms there are bigger and it is a four star hotel (that was a lie... because it was only a 3 star hotel BUT the room was bigger). The location was also good but not as central as Hanoi Eclipse. I was a little nervous to check in at the new place and take a taxi so the staff accompanied us. Hanoi eclipse did try to do everything they could with this situation.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank k-existence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Eclipse Hotel

Property: Hanoi Eclipse Hotel
Address: 24 Hang Quat | Hoan Kiem, Hanoi 0084, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #233 of 585 Hotels in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 30
Reservation Options:
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