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Hanoi Wing Hotel
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Reviews (42)
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10 - 15 of 42 reviews
Reviewed 26 June 2013

We ended up in this hotel because while we were waiting for our bus in our hotel in Hue a guy asked us if we had somewhere to stay and we didn't. He gave us a brochure which looked ok and the price was ok so he told us there was free pick us up at the bus in Hanoi to bring us here. Getting off our bus into the rain after 14hours to find our bags just thrown off the into puddles of water it was nice to know someone was picking us up to take us to our hotel. Our pick up was there holding up our name so off we went with him to flag down a taxi....! In the early morning rain it took ages for him to get us a taxi and took me standing out in the road myself to get one. The guy went off on his bike and told the taxi where to take us. After having to pay for our free pick up we were happy to just be at our hotel so we could go to sleep. A man ran out to help bring in our bags. He showed us a room which wasn't great. It was small with an internal window but we didn't care at that stage we just said yeah so we could get to sleep. He told us to come straight down to check in and have breakfast. Then even though we said numerous times how tired we were he proceeded to go on about all the trips they do and how they have the best price for their customers.He told us about how people promise so much but then you get terrible trips so we were better booking with them. Finally after saying we would book with him later he let us have a quick breakfast so we could go to bed. After finding it strange and annoying how pushy he was we decided to have a look online to see what other people said before we went to sleep and found all these terrible reviews. Of course then we couldn't sleep because we were worried about if these were true. We decided not to chance it and my boyfriend went out to find another hotel. We made our excuses saying that we met friends and were going to stay with them and would probably come back to book with them so we would have no problems leaving. We paid for one night and had no problems getting our passports back or no hassle leaving. Having been there only 3 hours, paying for our 'free pick up', almost being forced into booking trips we got out as fast as we could because with that many bad reviews we weren't willing to find out if these reviews were all true. The pictures on TA are nothing like the actual hotel I'm not sure why they think its a good idea to have them up here. I can't say the staff were unfriendly but that guy at reception was so pushy.

  • Stayed: May 2013, travelled as a couple
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Thank wanderseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2013

My girlfriend and I arrived into Hanoi in a bit of a situation, both our passports were left behind in our hotel in Hue. While trying to figure out the best way to retrieve them we were approached by a friendly man offering us accommodation for a reasonable price. We explained our situation and he offered to have someone pick our passports up and transport them via the next overnight bus for delivery the following morning. We had limited options so we agreed.

On arrival to the hotel we negotiated a price and were shown to our room. They were very pushy trying to sell us a boat tour also but we held off for the time being. The rooms look nothing like the pictures advertised, but we got what we expected for $5 per night. The room was fairly clean, working t.v, a rather hard mattress with clean sheets, a spacious bathroom and working air-conditioning.

We eventually booked a two day Ha-Long Bay tour with the manager. We didn't think to check this hotel out on Tripadvisor until everything had been booked and were both very concerned after reading the reviews. We decided to call the tour company to be sure and we were both confirmed to be picked up the following morning and were on the correct boat. The boat trip was great by the way. Just don't expect everything from the brochure he shows you. I mean the boat was nice but well out dated, however the food that we were served was delicious on both days and staff were very friendly.

Overall we had no issues staying at this hotel. All the staff were friendly and delivered on what was agreed, including our passports the following morning. From reading all the reviews a majority of people have had bad experiences if they do not book tours. If you do book a tour else where I would suggest keeping it quiet from the manager.

  • Stayed: June 2013, travelled as a couple
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Thank Savage17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2013

Was first quoted one price then in the middle of the afternoon they came to our room demanding more money. One person said they wanted $10 while the other $15. I wanted to speak to the manager but he was 'unable to reach' .. Yeah right! Next they said they would throw in breakfast for free.. Although we were first told it was included all along. So again they lied. After reading all the other experiences on tripadviser I would definitely not stay here.
Much better and less expensive hotels/hostels in area

  • Stayed: June 2013
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1  Thank Peace_N_Happiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2013 via mobile

When we first got to the hotel it was great, the staff was friendly, the room was great and it was very cheap!
The first day we stayed here we booked 2 trips, one for sapa and one for ha long Bay. - both excellent trips by the way!!
The service was great and the two people in the reception made us a great deal, they told us when we came back they would make sure they had the same room available for us, even though we came at 6 in the morning..
Only when we got back, it was the boss sitting behind the reception, and he told ud he gave our room to someone else who wanted to pay more. Then he started yelling at us, and he was very aggressive..
We got a room 8 hours later, not as good, but at least he gave us a cheaper price!
Later we saw the boss actually trying to hit someone with a broom, because they didn't book a tour with him..
It is so sad, that the boss is such a jerk, because the rest of the staff o really friendly, and the hotel is great, and you definetely can't complain about the location..
Oh, and by the way - the hotel looks nothing like the pictures!

  • Stayed: April 2013
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1  Thank BulleMin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2013 via mobile

They steal from rooms, do not believe any of their brochures for tours as no matter what you pay you get the lowest standard in Ha Long, 'no happy no pay' as they like to say is a blatant lie, been travelling for 3 months so far and it's the worst place we've been to, do not stay here

  • Stayed: April 2013
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Thank Josh O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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