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“Never had better service”

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Hanoi Charming 2 Hotel
Ranked #30 of 581 Hotels in Hanoi
Certificate of Excellence
wimbledon
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Never had better service”
Reviewed 27 November 2011

Picked the hotel thanks to TripAdvisor. When we arrived, we thought the hotel was very good, if not the best we've ever stayed in. Good rooms, excellent location - right in the heart of the old quarter, good breakfast.

But the longer we stayed the more we liked it. Most of this comes down to the excellent staff - Rose and the girls could not do enough for you. We had various problems (unrelated to the hotel) which Rose sorted out for us. Always friendly, always efficient. The manager too, was very helpful.

Room Tip: we asked for a junior suite and were upgraded to a bigger suite, but they were road-side. The higher...
See more room tips
  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joel_marie-helene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (421)
Date | Rating
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  • English first
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English first
Guadalajara, Mexico
Level Contributor
74 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 25 November 2011

The hotel is situated in the old part of the city and close to all the shopping and eating you can shake a stick at. Rooms are functional and clean and the staff really want to help with everything. The breakfast was varied enough and sufficient. The service to value ratio is very good so hence the reviews are very positive and deserved we think.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 November 2011

Stayed here for 2 days. The staff were friendly and helpful. The breakfast was good. Free Wifi.
Minus : Location, 10-15 minutes walk to downtown streets around Hoan Kiem Lake.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
60 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 24 November 2011

Loved everything about this hotel.

Location - Great in the Old Quarter
Staff - Amazing and willing to go the extra mile. Remember your name, so always greet you and ask you how your day has been.
Rooms - Gorgeous!! Big beds, lovely bathroom, computer in the room, tv..

Additional info: After checking out we went to Halong Bay... came back to this hotel and altho we had checked out over 24 hrs ago they gave us a free ride to the station and a room for a couple of hours to shower or what not.

Little extras which make them a fabulous stay.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sair1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgetown, Colorado
Level Contributor
312 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 22 November 2011

We secured the room for four nights and used it for three. The rooms were quiet and mostly clean with a few exceptions that were quickly corrected by the wonderful management. The hotel's recommendation to use the Dragon Pearl for the one night/two day cruise was spot on. The city is easy to navigate on your own and the Water Puppet Show was really worth the effort (please book early because same day tickets are very difficult to secure).

The only negative related to our stay in Hanoi is the horrific air pollution. Unfortunately we were forced to wear breathing masks a great deal of the time. The transfer to and from the airport is also an adventure and the traffic is typical of most SE Asian cities.

Would stay at the Hotel Charming 2 again.

Room Tip: Secure the junior suite or above. If you are fortunate enough to have Lana handle any of your booki...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
142 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 21 November 2011

The hotel is clean, safe, and pretty much has everything you would require. The rooms are small but they are absolutely consistent with the room size you will encounter throughout Vietnam. I have no complaints as far as the room and its amenities. I do think that their price of $48 is too high when compared to other establishments in Hanoi and their pricing. I would not pay over $35 a night for this hotel.
Where I differ from most guests regarding my preferences is with reference to the service. Yes, their staff is nice and helpful but frankly I found them to behave in a manner that was a little too friendly or perhaps it might be better stated "familiar". Much of the time I felt like I had entered into an establishment that was being overseen by a bunch of giggly girls that were at a party versus conducting business. The constant fawning and chatting was wearing in my opinion. I want a hotel that provides great service, however I don't need the staff to act like they are my best friend in the process. That said, many/most other clients seem to love it.

  • Stayed October 2011, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
9 Thank Trockie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MinhHanoi, Manager at Hanoi Charming 2 Hotel, responded to this review, 17 January 2012
Dear all of our valued guests,
Firstly,We would like to express our deep thanks for your spending time writing us reviews on this website.
We would like to say with the author that all the things we do is just want to make our guests feel like home away from home.But We do not know that it makes you feel unhappy.So ,we are very sorry about that.We hope next time ,when you come back to our hotel ,we will have a chance to serve you better.
We beleive that with an effort of our entire staff ,We will bring our guests the most comfortable stay.
Thank you very much for your attention
Your Best Regards,
Manager
Minh Pham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anahola, Hawaii
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 November 2011

Would definitely stay here again--the staff seemed to bend over backwards to helps us. They gave great recommendations, such as eating at Highway 4, our favorite restaurant which is right around the corner from Hanoi Charming 2.Loved the computer with internet in the room, the fresh flowers and their delicious breakfast spread. They made terrific soups!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeannie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 581 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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