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“Friendly & Helpful”

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Hanoi Charming 2 Hotel
Ranked #34 of 598 Hotels in Hanoi
Certificate of Excellence
Reviewed 3 November 2012

The staff of this hotel were so friendly and helpful - nothing was too much trouble. Sophie, Mary and Kate were especially helpful - anything from airport transfers, to helping organise day trips, to currency exchange, to suggestions for great places to eat. I can not thank them enough for making our stay in Hanoi a most enjoyable one. Our room was very clean and comfortable. Breakfast had many options too! The hotel is in the Old Quarters, within walking distance to the more busy shopping streets and close to many nice places to eat. I would highly recommend a stay at this hotel! It really is what it's name says ..... Charming!

Room Tip: The family room is a good size for 2 adults and a child (or 2 children)
  • Stayed: October 2012, travelled with family
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Thank Teaching S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,483 - 1,489 of 2,462 reviews

Reviewed 2 November 2012

I can only echo all the reviews of praise already here. The hotel is lovely - modern and comfortable furnishings, extremely clean, and an amazing value for the money. The staff speaks excellent English and is incredibly helpful with anything you may need, from booking tours to buying a SIM card. Located in the northern part of the old quarter, you get the benefit of walking through the 36 streets without the hawking and tourist-trappings of some of the backpacking areas and hotels more in the center of the old quarter. As we walked away from that hustle and bustle I found it quite refreshing to come back to the Hanoi Charming 2 Hotel as it felt more "local" and home-y.

I've stayed at the Hanoi Elegance Sapphire which was similarly excellent. Granted, many hotels in Hanoi are renovating their properties and investing into great customer service, but you will definitely enjoy your stay at the Hanoi Charming 2.

Room Tip: The Executive rooms are a bit quieter in the back.
  • Stayed: October 2012, travelled as a couple
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Thank heydana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2012

After exiting the airport in Hanoi and having difficulty with our Visas and finding a trustworthy taxi, the reception at Charming 2 hotel was a breath of fresh air. The staff was so welcoming and we immediately felt like family. I have never posted any reviews on places I have stayed, but I felt compelled to do so with Charming 2 Hotel because of the staff. The rooms were pleasant, clean, and serviced daily. The staff at the front desk knew our names, suggested awesome places to eat, and even scheduled and purchased tickets for us to the water puppet show. All free of charge! We wouldn't stay anywhere else if/when we return to Hanoi.

  • Stayed: October 2012, travelled as a couple
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Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012 via mobile

We stayed in this excellent hotel several days and nights and made it our home while exploring the Northern part of Vietnam. The boys and girls did a very good job, very absolutely lovely and we feel like a big family. For 45$ we got a very clean double room (we even got a free upgrade) with yummy breakfast buffet, WiFi and your own PC in the room, locker, TV, fresh fruits, complimentary water a really nice staff. They warned us about the Hanoi taxi scam at the Airport, pick us up,organized tours, get us tickets for the water puppet show without surcharge, keep our big luggage while we were in Sapa or Ha Long Bay for free. They know the best restaurants, the cheapest beer and the nicest places to visit. Thank you for sharing your life with us! Best service you can ever get in Vietnam!

  • Stayed: October 2012
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Thank shams00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

These guys created a haven of fresh air in a city of chaos. we loved the city, but we loved returning to charming 2 even more! my usually shy kids were taken in by the charm of the reception staff to the point that they were able to get fully involved in conversations when we returned from our travels... this was a first for them.

The rooms were clean and comfortable, and the breakfast was above average

  • Stayed: September 2012, travelled with family
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1  Thank Jamescole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

This was our second stay at Charming 2 Hotel following a trip to Halong Bay. We were a family of four and stayed two nights. The main asset of this hotel is the helpful and polite staff. The hotel is in the old quarter and close to all the attractions so it is a good base for exploring. Breakfast was included and was a good spread of local and western food. At our request, the hotel booked a restaurant and a spa for us but we were not hassled by anybody to book tours etc. Overall our stay was comfortable and enjoyable and we would recommend this hotel to any travellers who are looking for a basic hotel in a good location

  • Stayed: October 2012, travelled with family
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1  Thank TSR237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

The staff at Charming 2 Hotel are a bunch of really helpful and friendly people (Johnny Kieu, Linda, Kate, Mr Vi etc)! Amid all the crazy traffic and incessant horning out in the streets, the hotel always serves to be a place of relief with all the happy faces of the staff, at any time of the day! The staff also gave us good advice on the appropriate cab fares to our destinations, and prices of certain stuff (ie.shirts, tees) to ensure that we don't get fleeced by some unscrupulous people.
I was pleasantly surprised to see that the rooms are very clean and well-maintained! Special mention has to go to the toilet, where it IS VERY VERY CLEAN! =) Nothing to complain here.
Special thanks goes to Charming's porter Mr Vi, who saw us at the Hanoi Train Station. My friends and I saw him running out from nowhere to direct us to our correct carriage for our train ride to Sapa! Super Porter!
I will definitely recommend this hotel to my friends and family if they are going to Hanoi. Cheers!

  • Stayed: October 2012, travelled with friends
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1  Thank andyangkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming 2 Hotel

Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 598 Hotels in Hanoi
Price Range: £26 - £44 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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