Just to echo what others have said about the superb service and excellent value. The staff went out of their way to be helpful - exceeded exectations in providing tickets, information, suggestions and generally made the Charming 2 a highlight of our first visit to Vietnam.
The hotel is modern, clean, with large rooms and all the amenities. You will truly feel at home here. I know that the reviews read "over the top" re: service, but the service is wonderful. I, too, love it that this hotel is located a little off the backpacker/tourist center (just by a few blocks) but I felt like I got more of a "real old Hanoi" experience by staying here. I'd give it a higher rating if I could.More