There is not enough that can be said to praise this hotel. It's just fantastic. Value for money, location, staff service. Superb.
The staff are amazing and cannot do enough to please, and make your stay welcome. As an example, we had the manager approach us and ask how we thing the hotel can improve. It was difficult to put across any faults. The staff were asked to book a train journey for us from Hanoi to Danang. They offered to take us to the train station, collect the tickets that they booked for us, and then showed us to the train and carriage on the train. They even paid for the cab to the station. You tell me what hotel in the UK would ever do that for you.
Laundry was done in the time frame, the staff are very friendly and attentive, polite etc. It's actually embarrassing being English, knowing how much commitment they have to customer satisfaction.
The location is close to the main bars and restaurants, and if you manage to find your way around, go to CatBar and speak to Olivier the male French manager and his gorgeous wife Nuang. The most friendly people you will ever meet. Tell him his father and his uncle from England sent you, and he will chuckle. (In a nice way of course)
Value for money, customer service etc is outstanding. You will not be disappointed. For the money I pain, this is by far the best ever hotel I have stayed in. Enjoy
- Official Description (provided by the hotel):
- A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Cancelon, Evoline ltd and HotelQuickly so you can book your Hanoi Charming 2 Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.