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“The most attentive staff I have ever met. Superb value for money.”

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Hanoi Charming 2 Hotel
Ranked #29 of 580 Hotels in Hanoi
Certificate of Excellence
Yorkshire, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“The most attentive staff I have ever met. Superb value for money.”
Reviewed 25 February 2013

There is not enough that can be said to praise this hotel. It's just fantastic. Value for money, location, staff service. Superb.

The staff are amazing and cannot do enough to please, and make your stay welcome. As an example, we had the manager approach us and ask how we thing the hotel can improve. It was difficult to put across any faults. The staff were asked to book a train journey for us from Hanoi to Danang. They offered to take us to the train station, collect the tickets that they booked for us, and then showed us to the train and carriage on the train. They even paid for the cab to the station. You tell me what hotel in the UK would ever do that for you.

Laundry was done in the time frame, the staff are very friendly and attentive, polite etc. It's actually embarrassing being English, knowing how much commitment they have to customer satisfaction.

The location is close to the main bars and restaurants, and if you manage to find your way around, go to CatBar and speak to Olivier the male French manager and his gorgeous wife Nuang. The most friendly people you will ever meet. Tell him his father and his uncle from England sent you, and he will chuckle. (In a nice way of course)

Value for money, customer service etc is outstanding. You will not be disappointed. For the money I pain, this is by far the best ever hotel I have stayed in. Enjoy

  • Stayed January 2013, travelled with friends
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Helpful?
1 Thank Christian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (421)
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English first
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 February 2013

The service and location is great, especially if you are keen on exploring the old quarter. We stayed in the suite and it was very clean and comfortable. If we returned to hanoi, we'll definitely stay here again.

Room Tip: Get the hotel to book your transfers to and from the airport, very convenient and reliable
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  • Stayed February 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Angelr82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 February 2013

We had such a great time here. Right in the centre of Bangkok but surprisingly very quiet rooms. The staff were so friendly and helpful. the room was a good size and had a lovely en suite bathroom. the best feature was probably the computer we had in our room- it made it so easy to plan our day! We loved it here and will be back again if we stay in Hanoi.

  • Stayed February 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Gretel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2013

My cousin and I had a wonderfully pleasant stay at this hotel in Hanoi. The morning breakfast is delicious and the front desk staff are very friendly. They helped make our time in Hanoi splendid and their location is spot on. Perfect for anyone who just wants to walk around the Old quarter and Hoan Kiem area.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morristown, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2013

My wife and I stayed at the Charming 2 Hotel in January 2013. Neither of us had ever been to Asia before and we were a bit overwhelmed when we arrived...

The friendly staff put us at ease, greeted us with complimentary drinks, and even surprised us with a complimentary cake since it was our honeymoon. They even served us breakfast outside of normal dining hours since we had to leave early one morning. They did all of these nice gestures on their own without us asking.

I normally do not write reviews, but this hotel did such an outstanding job that I thought I owed it to them. I cannot say enough good things about my stay here.

  • Stayed January 2013, travelled as a couple
    • Value
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Helpful?
Thank m s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
90 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 21 February 2013

I need only two words to describe the Charming 2 Hotel - stay there. Not because the rooms are big, beautiful and clean. Not because it is located right in the heart of the Old Quarter, or because the breakfasts are delicious. And not because it is a quiet sanctuary amid the madness of Hanoi. Stay there because the staff are simply delightful and the service is first class.

All the staff (and I mean ALL the staff) will greet you with a warm smile and a genuine interest in making your visit to Hanoi enjoyable. My time in Hanoi would not have been the same without Miss Sophie, Mary, Linda, Trang and Mr Johnny - all of them were delightful.

As for the accommodation, I stayed in Suite 601 at the front of the building and had a balcony over Hang Ga street. The room was big and clean, the bed very comfortable and the bathroom facilities were excellent. I had complimentary wine, fruit and water and of course free WiFi. Unlike many hotels in Vietnam, Charming 2 has a lift to all floors. They will even organise your laundry at the normal Vietnamese rates (not $1 per sock!).

Breakfast in the downstairs dining room was very good too - you can have typical Viet food or, like me, Western style such as bacon and eggs, croissants, cereal etc. Every breakfast for me was fantastic and, again, the dining room staff are wonderful.

I highly recommend the Charming 2 Hotel to anyone staying in the Old Quarter of Hanoi. I hope to stay their again some day.

Room Tip: Rooms at the front of the hotel overlook Hang Ga street - hours of entertainment watching Hanoi do i...
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  • Stayed February 2013, travelled solo
    • Value
    • Location
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Helpful?
Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 20 February 2013

The staff are great, very friendly and helpful. The rooms and bathrooms are basic but kept very clean, and it was a nice touch having a computer in the room with free Internet access. The beds though are not just firm, there is no give in them at all, and it is like lying on a plank! The breakfast included in the price is basic but enough, although it does depend on who the chef is on the day as to the quality of the cooking. What none of the other reviews seem to emphasise enough is how noisy it is. Earplugs are an absolute must. Whilst there we had 2 rooms, one at the back where the traffic noise was slightly quieter but there is a pump going on and off all night which is incredibly noisy and we got no sleep. We were then moved to a room at the front, where the traffic noise and beeping of horns goes on constantly, although it does ease off a little bit between 1am and 4am. The hotel itself is also very noisy as all sounds echo up and down the stairs and the doors slam hard on closure.
They were also doing building work on one of the upper floors whilst we were there with lots of banging and drilling echoing down to the room early mornings and late afternoon. Not a really good experience, but for the exceptional friendly and helpful staff that made our 3 days there bearable but after 3 nights of no sleep we did check out a day early for our last night in Hanoi, so we could get decent nights sleep before we moved on.

  • Stayed February 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Twinkletwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MinhHanoi, Manager at Hanoi Charming 2 Hotel, responded to this review, 21 May 2013
Dear readers,
Thank you all for spending your time posting us reviews on this website.It is precious source of experience for us to improve ourselves better in our business.We respect every of your single review.
Thanks Twinkletwo,your comment helps us alot.The noice from pumping machine disappear because We have fixed that.We also update our sound proof system to avoid noice from street for all the rooms.Staff is also trained to keep quiet at their most during work.
Once again,We welcome all of your ideas for us and wish to have you as our guests in the future.
Many thanks and best regards
Manager
Minh Pham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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