Booked this hotel before we left Australia. Airport pickup was fantastic as we had never been to Vietnam before and this made it easy for us. Hotel staff greeted us in the street out the front and from that moment always made us feel welcome and they were so lovely and friendly. One staff member took me on his bike to buy a mobile phone and helped me get it all set up. They really went over and above there duty. Our room was nice, air con worked well, the staff helped turn on the computer and make sure it was working. We were able to leave our luggage there while we went to Halong Bay and checked back in when we returned. Breakfast was included and they had a good choice and was lovely. The french breads on the menu were lovely. I made a mistake one time with the money and thought they had not given me enough when changing it. I called the staff member up to our room to show him, he was very polite and said don't worry we have cameras we can check it are you sure you havn't put the money somewhere else. I did find the money shortly after he left and apologised profusely and they were most gracious. While some hotels may be in a slightly better location to the lake or to restaurants we found this hotel to be simply "charming" and would stay there again.
- Official Description (provided by the hotel):
- A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more less
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