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“Best staff and service in Vietnam”

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Hanoi Charming 2 Hotel
Ranked #30 of 581 Hotels in Hanoi
Certificate of Excellence
Denver, Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best staff and service in Vietnam”
Reviewed 25 March 2014

Every good thing you will read about this amazing little hotel is true. The Hanoi Charming 2 Hotel has achieved something like cult status among travelers because of the way we have been treated by this hotel's extraordinary staff. These lovely people could teach Mother Theresa how to be more caring! Additionally, it is an extremely comfortable place with great beds and showers, nicely appointed rooms, great breakfast menu, and a good central location. On a side note, there is another Hanoi Charming Hotel, not to be confused with the Hanoi Charming TWO. Beyond the above accolades, it is an excellent value.

Room Tip: The rooms on the back of the hotel are quieter, though we did not have any real problems with noise...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cicatriz72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (421)
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English first
Austin, Texas
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 March 2014 via mobile

Mary and her coworkers at Hanoi Charming 2 provide a level of personalized, eager service I've never seen in the United States. They seem like they don't take a single tourist for granted and they know they've got dozens of similar-looking hotel competitors nearby. The rooms were 100% up to western standards (we stayed 3 nights). The made-to-order breakfast in the downstairs dining area was excellent and unlimited.

Only drawback is the street (Hang Ga) is one of the busier streets in the Old Quarter (though motorbike traffic is everywhere) and there was street noise in the hotel. But all the positives outweighed that.

Stayed March 2014, travelled as a couple
Helpful?
Thank Rocketdogc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2014

Some friends and I spent a few nights in Hanoi, and were lucky enough to stumble across the Charming 2 Hotel. The hotel is fairly small and located right in the heart of the old part of the city. The complimentary breakfast was fantastic, with both western and Vietnamese choices along with fresh coffee and fruit juices. I really enjoyed the omelettes. What really makes this hotel is the staff. They the most friendly, helpful, and fun people I've ever had the pleasure of staying with. Mary and Danny especially quickly became our friends as well as trusted advisers on places to visit and how to get around the city. If I'm ever anywhere near Hanoi, this is without a doubt where I'll be staying.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 512texasguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Bay, Florida
Level Contributor
946 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
Reviewed 23 March 2014

Stayed 3 nights here and the staff surprised us with a lovely cake and rose petals in the shape of a heart & LOVE FOREVER to celebrate our 50th anniversary. All of the staff are very friendly and can't do enough for you. One person however stood out -- Sophie --such a bubbly young lady and very professional.
Very delightful stay here and we thank them one & all for making it so.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
1 review
Reviewed 22 March 2014

I don't even know where to begin. The entire experience at this hotel was amazing. We felt like we were royalty from the moment we arrived. I'll try and explain every aspect of our trip to ensure proper credit is given to this wonderful hotel & staff.

After reading reviews on this site, we decided to book the Charming 2 hotel. We contacted the hotel using email and were responded to immediately. We paid a small deposit and arranged for airport pick up. The hotel also offered to arrange our Ha Long & Sapa Tours which we agreed to do.

After a long day of travel(24hrs), we arrived at the hotel with no problems. We were greeted with fresh juice and friendly staff. Our room was perfect, clean, and exactly as posted in many user photos. We were in 803.

Our first morning we headed down for breakfast. It turned out, that this breakfast was the best of our entire vacation as well. The entire menu was delicious. Fresh bread basket/fresh fruit/ fresh juice, omelettes, and our favorite was the chocolate banana pancakes.

We spent a few days in Hanoi seeing the sites and the staff were very helpful to assist us with directions & cabs. The hotel is in a perfect location - 2 minute walk to the lake.

Next we travelled to Ha Long for a few days. This review is not about the separate tours we took so I will not post on them. I will say that you can trust the hotel will book very quality tours for you & at reasonable rates.

When we arrived back from Ha Long, we were heading North to Sapa that same day. We were given a free room to shower up before taking the night train. This was really appreciated after a long 4hr drive from Ha Long. The train/Sapa tour was also arranged by the Charming 2 staff.

We were taken by the hotel staff to our train & they even carried our bags right to our train car to ensure we got on properly. This really helped as we probably would not have made it onto the correct train!

When we arrived back in Hanoi after the Sapa tour it was very early (4:45am). There were no rooms available and the kitchen was not open yet. The staff therefore opened the kitchen up for us, cooked breakfast and let us sleep on the couch until guests checked out. We were then given another free room to shower/nap prior to our evening flight. I was absolutely shocked to be given such a service. We were given a clean room and breakfast now for the 2nd time. It was such an amazing gesture and really made our day.

We were also on our honeymoon on this trip. We were given cute little surprise each time we arrived. One day we were greeted in the lobby with a cake. Another day our room was decorated, & on our final day, our room was decorated and we were given a bottle of wine.

This about sums our experience with this hotel. I know this was long so I hope you made it to this part. You absolutely must stay with this hotel. I promise the hotel staff will do everything they can to ensure you have a good stay. Thank-you again to everyone at the Charming 2

Jason & Allie

Room Tip: Streets in Hanoi can be loud. Our room was at the back and very quite. Also if you want a window...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
1 review
Reviewed 17 March 2014

I couldn't have hoped for a better experience. The attentive and dedicated staff are simply amazing. The hotel is very charming in the heart of a vibrant city. Rooms are clean, well appointed and very comfortable. A great place to meet fellow travelers and a great place to start your exploration of a great city.

Room Tip: Personally, I loved waking up to the life of the city. The street-facing rooms give you a great pla...
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  • Stayed March 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Cerrito, California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 March 2014

I cannot over-emphasize this. If you're looking for a value hotel in a fascinating part of Hanoi, look no further than the Hanoi Charming II Hotel. You will not be disappointed. This is truly your home in Hanoi. Thank you so much to Trip Advisor for leading us to for leading us here.

We were a group of nine, and booked 5 rooms for a nine day stay while we trained doctors at the National Hospital for Pediatrics, Everything about our stay was perfect. The van was at the airport for our arrival, no problem. Our rooms, though compact, were spotless, with very comfortable beds, and a wonderful deep tub/shower. Every day there was a new plate of fresh fruit in our room. Though our group was spread throughout the hotel, everyone loved their rooms. My room was 202, on the 2nd floor in the middle with only a small window into the hallway, I really enjoyed the lack of street noise which can be ridiculous. Those in our group who had street-side rooms, said that the high quality windows reduced the noise quite well. One thing I really enjoyed about my room was the wonderful aroma of bacon, pastries and coffee wafting up the stairwell exactly at 6:30 every morning. Yum!

The staff are just plain amazing. Morning and night, they were professional, bright and cheerful, eager to please, and willing to go the extra mile. They fetched dinner for us on a couple occasions, and even procured a Durrian for those in our group who like those wretched things. The whole staff; Johnny, Mary, Sophie, Danny, and the rest became our Hanoi family. Big hugs and tears when we left. I'm really looking forward to staying here again on our next visit.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Cdkempcfii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 581 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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