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“Amazing staff, great experience”

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Hanoi Charming 2 Hotel
Ranked #31 of 586 Hotels in Hanoi
Certificate of Excellence
Provo, Utah
1 review
“Amazing staff, great experience”
Reviewed 13 May 2014

The staff at this hotel was simply amazing. They were so accommodating, helpful, and friendly. The room was great, breakfast was awesome, location was perfect. Highly recommended to anyone visiting Hanoi.

  • Stayed May 2014, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lance A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Brisbane, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 May 2014

A well appointed hotel in heart of the action. use hotel to organize tours and taxi. yes a little more expensive this way but you get what you require and it is very reasonable. the staff here make this hotel they are very friendly with good English. What a pleasure to meet them all. I cant wait to head back no problem recommending this hotel. Cám ơn

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2014

I've traveled to many places and stayed in many hotels but I have to say that the Hanoi Charming 2 Hotel is absolutely by far the best run and friendliest hotel of all. The staff went way beyond our wildest expectations in making us feel welcome. My girlfriends' birthday happened to be during our stay and on that day when we returned to our room there were 3 wonderful staff members waiting in our room with a birthday cake! They sang happy birthday and had decorated our entire room with balloons and a happy birthday banner. Wow! How many hotels would do that?
Mary Duong took such good care of us and even walked us over to a nearby nail service for a quick touch up on my girlfriends nails. And one of the other staff members personally walked my girlfriend over to a local pharmacy and helped her buy some cold medicine. Even 5 star hotels don't extend this kind of service!
Our room was clean and comfortable and the hotel is located right in the heart of the Old Quarter so it was easy to walk around and shop. They had a shuttle which picked us up at the airport and dropped us off. Not exactly a short drive I might add. If you're going to Hanoi don't waste time checking other hotels. Stay at the Hanoi Charming 2 hotel - you won't be sorry. I promise.
And to all the staff of Hanoi Charming 2 Hotel: I just want to say thank you so much for making our Vietnam trip so memorable! You are all wonderful!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jimbo49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 May 2014

My partner and I stayed at this hotel for 2 nights at the end of April, what a lovely hotel with genuinely nice staff! The hotel is in an excellent location in the old quarter, rooms are very nice and clean with excellent wifi, breakfast was adequate, but the real highlight of this hotel was the staff- so warm and welcoming and really can't do enough for you! We went on a 2 night halong bay trip after our 2 nights here and when we were away they looked after our bags, on our return (even though we weren't staying any further nights with them) they gave us a room for free for 2 hours to freshen up, repack our bags and get ready for our overnight train to Hue! Then, as if that wasn't kind enough- they paid for a taxi to take us to the train station AND they sent a member of their staff to help us get on the train with our bags!! They went above and beyond in every respect and made our stay in Hanoi really special. Very reasonable rates too. Thanks to Johnny, Mary and all the team at Charming 2!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karinaandrichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 8 May 2014

We found Charming 2 Hotel with Tripadvisor, and it exceeded our expectations. The staff is extremely friendly and helpful, the breakfast was delicious and plentiful, and the room was nice as well. The location was great for being able to walk around the Old Quarter and French Quarter. We stayed 2 nights, then left to go to Ha Long Bay for one night. The hotel kept some baggage for us, and also did some laundry, which was really helpful. When we came back for our third night, they had actually upgraded our room! *of note-the upgrade (to 603) included a window, which our first room didn't have, and a queen sized bed instead of two twins pushed together.* We had to leave for the airport very early, and they arranged a cab (which was conveniently added to our hotel bill), and packed us a breakfast of toast and eggs to go.
Many thanks to Danny, Jonny, Mary, and anyone else who made our stay in Hanoi just that much better :)

Room Tip: If you would like a window, or a bed that is one bed and not two twins pushed together, I would ask...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hannah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 May 2014

We booked this hotel off the back of excellent Tripadvisor feedback and didn't regret it for a second. Communications were excellent in advance of our arrival and from the second we arrived we were looked after superbly. It's in a great location with easy access to the many attractions of the old quarter. For many reasons, I would have to say this is one of the best hotels I've ever stayed in:
Complimentary welcome drinks, fruit and a bottle of wine on arrival. A clean and comfortable room with some nice homely touches; well equipped and with plenty of space (we had the family room above the street on the first floor). Excellent 'made to order' breakfast and a range of tasty, good value meals available if you want to eat in at other times.
The hotel had been very helpful in helping us organise onward trips to both Sapa and Halong Bay and took great care to ensure everything ran smoothly. Guidance for our 3 days in Hanoi was excellent with some great inside knowledge and recommendations.
What set them apart, however, was the additional touches which really made us feel welcome. For example, although we'd checked out, we were given a room for 3 hours (free) to freshen up before boarding the night train. To assist us at the busy train station, a member of staff actually followed the cab down and guided us to the right carriage. While on our cruise boat on Halong Bay, they called us to ask how we were enjoying the trip and to confirm our onward transport to Hanoi airport - all simple acts of hospitality that made all the difference.
While I'm sure there are similar hotels in Hanoi in terms of features and facilities, I would be surprised if any can match the staff of the Charming 2 for their friendliness and genuine enthusiasm.
Thank you so much Charming 2, Zach says 'hello!' and we look forward to seeing you all again.

Room Tip: Anything facing the road will mean an early wake up call from the beeping mopeds, but looking down o...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkz1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2014 via mobile

This place lives up to the trip advisor reviews.
We received such amazing service- tips for places to go/eat. Bookings at no cost for other services, etc. they really went out of their way.
We were happily surprised to find them open (with a welcome drink!) at 1am after a VERY delayed flight for us! On return from halong bay they again met us with a drink and cold towel even though we were just passing through to the airport! Then suprised us that our airport transfer would be free as we had stayed 3 nights! Transfer worth about $20 when the room is only double that?!
Very clean room.
Breakfast was great and a lot of food.
Location also great.

Stayed May 2014, travelled as a couple
Helpful?
Thank Ella-C-Dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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