While I will agree that the service is pretty great, I had an AWFUL experience at Hanoi Charming 2. On my birthday we flew from Ho Chi Minh to Hanoi, and had the hotel car pick us up. This was pretty convenient since the drive from the airport was fairly long.
My friend had contacted the hotel ahead of time to arrange something for my birthday, and when we arrived in the room it was nicely decorated, had a cake, flowers, and a bottle of red wine waiting for us. I had seen a few ants crawling on the table where the cake was sitting, I figured that was normal... so I moved the cake to the nightstand between the two beds. Exhausted from the day of travel we took a short nap and woke up to ants swarming the nightstand, all over the cake, and even a few on the beds! I called the front desk, asked for a new room, they obliged, and we moved our stuff. This is when the real fun started!
In the new room we saw a few bugs here and there but didn't think much about it, and headed out to find a place to eat. This proved harder than we thought because on a Wednesday night, nearly everything near this hotel closes down early! We arrived back (to get to the elevator we had to walk over the hotel staff who were sleeping in their boxers on a mattress on the lobby floor - RED FLAG number one!), showered, and got ready for bed. When we came back to the room we saw a few more bugs of various types and sizes and discussed the fact that we would get another hotel tomorrow. After shutting the lights off and crawling into bed I needed something from the nightstand. My friend reached over for the light and accidentally moved the phone and TONS of little bugs came crawling out - I'm almost positive they were BED BUGS! After getting everything up off the floor we went through our luggage and found TWO MORE bugs inside our suitcases! Large bugs kept appearing in the bathroom as well! It's about 4AM now, and even more exhausted from no sleep I decided to just deal with it and sleep on the bed with no blanket. I walked over to my suitcase to get my scarf out, and that's when I saw a giant cockroach on the wall! That was the final straw... we packed up our stuff and left!
We had to wake up the sleeping staff on the lobby floor and awkwardly wait as they put their clothes back on. The manager ended up refunding the money I paid for the room, but when we said we were going to write a review on TripAdvisor (because people have to know about this problem!) he specifically asked us not to because he refunded the money and then asked for the name of the hotel we were going to so he could come talk to us later! I said no, thank you and left as fast as I could!
- Official Description (provided by the hotel):
- A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more less
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