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“Like staying with family!!!”

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Hanoi Charming 2 Hotel
Ranked #31 of 588 Hotels in Hanoi
Certificate of Excellence
Da Nang, Vietnam
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Like staying with family!!!”
Reviewed 11 July 2014

We stayed at this hotel earlier this month, and had the most amazing experience!! Linda and the staff there made it feel like we were staying with family, and were the most helpful people we have come across. My friend arrived in Hanoi minus her luggage, and Linda and her team continually tried to locate it with the airlines whilst we went to Halong Bay. They went over and above and we can not thank them enough.
The location was perfect, and great walking distance to everything.
The room was superb, breakfast was fantastic. I would highly recommend this hotel, and will be staying there every time I visit Hanoi. Thank you again!! From Mel & Leith

Room Tip: We had rooms 301 and 401 which had great balconies to watch the chaos in the streets.
See more room tips
  • Stayed June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (420)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Melbourne
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 July 2014

We just left this sweet hotel today. We had a lovely 3 night stay at Charming 2 Hotel. Location was excellent - right in the heart of the old quarter. The hotel is a little dated and the walls are thin, but I think you'd get that everywhere in Hanoi. What they do with the space in the rooms is amazing - I was surprised to see how well they fitted 3 beds in the 1 room without making it feel tight. The breakfast was simple but extremely tasty and lovely! BUT!!! 1 thing that makes Charming 2 stand high above all the rest is the OUTSTANDING customer service! WOW! I have never had customer service like it before. The staff at Charming 2 go out of their way to make you feel comfortable at all times. All staff knew all our names (children included) within the hour of us being there. None of the service was fake as it is in some hotels - pure honest devotion to their customers - they care! Special thanks to Linda, Mary, Tracey & Kate - girls - you should be proud of yourselves! Thank you once again!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank oliscali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wassenaar
Level 5 Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 July 2014 via mobile

Wonderful stay in this guesthouse with our 2 families. In total we were eleven. Staff is incredibly helpful in finding transport, restaurants, things ot visit. In short: to make sure that this is your best stay ever. Located in the old Hanoi streets, the hotel is really central. Rooms are clean and breakfast is excellent. Great value for money.

Stayed July 2014, travelled with friends
Helpful?
Thank Lieven V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 July 2014 via mobile

We recently spent a few nights in this " charming" little hotel. Our first two nights were great, then a night away at Halong Bay then back to the same hotel, where we were treated like long lost friends. Kate had helped me book train tickets and the Halong Bay trip. She also recommended other hotels for our trip and arranged various pick ups for us. Also Tracy, Mary and Johnny were all so helpful and friendly too. The rooms are spacious and comfortable with complimentary drinks and fruit and very strong wifi. If ever I get back to Hanoi I will definitely stay there again and will recommend to any friends I have going. Thanks guys, it was lovely to meet you all.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank DebsLanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 July 2014

I loved everything about the Hotel Charming II. The rooms are clean, comfortable and up-to-date, the breakfasts are amazing, and as other reviews have mentioned, the staff is incredible. Mary helped me through a lost-luggage crisis and was unbelievably patient when my jet-lagged brain could not figure out the hotel safe. The entire staff was quick to help with trip details or hail a cab; at one point the doorman saw that I was having trouble crossing the street (so many motorbikes) and actually came to my aid. I felt very comfortable here as a solo female traveler. The location is also solid. The hotel is quiet and cool, but step out the door and you're in the middle of the old quarter and right around the corner from all the shops. I would definitely stay here again.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cailin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 July 2014

The staff here made our stay incredibly comfortable, despite the worst circumstances! When my travelling buddy became ill and we had to cancel our trip to Ha Long Bay, the staff helped us to negotiate with the tour company to get a refund and provided us with translated instructions for the pharmacy! We needed to stay another night in Hanoi and although they were fully booked, they arranged a comparable room for us at their sister hotel, paid for taxis between the two and even sent one of their porters with us in the cab to ensure we got there ok. The staff at the sister hotel (Holidays Hotel) were great too. It was the best service we could have hoped for and meant that what could have ruined our holiday, didn't! We can't wait to stay here again when we reschedule our Ha Long Bay trip!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 4 July 2014 via mobile

We stayed at the Charming II for a total of 3 nights either side of a trip to Halong Bay. My girlfriend and I have travelled extensively round this part of the world but rarely have we come across such brilliant hospitality, especially at this price. Linda, Johnny and the rest of the team are extremely accommodating and full of suggestions of where to go and what to do. Anything you have in mind they will arrange for you. The staff are genuinely interested in your opinion. Linda was brilliant at sorting out our trip to Halong bay and had a wide range of cost options for every budget. The rooms are comfortable and well equipped and the location of the hotel is close enough to the main action of the Old Quarter but still ensures a restful night's sleep. We stayed on the 5th and 6th floors and had absolutely no problem getting to sleep. We even received a free upgrade when we got back from Halong bay! The breakfast is great too. We couldn't have wished for more. Will definitely recommend to my friends and family. BRILLIANT!

Stayed July 2014
Helpful?
Thank Oliver F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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