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“Friendliest and most helpful hotel in Vietnam!”

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Hanoi Charming 2 Hotel
Ranked #30 of 578 Hotels in Hanoi
Certificate of Excellence
Hoi an
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendliest and most helpful hotel in Vietnam!”
Reviewed 15 July 2014 via mobile

We stayed for a number of nights at charming 2 in Hanoi and it was fabulous! Linda and Mary and all the staff were so helpful in booking trips, trains, etc for us. We had a good choice with breakfast and could have as much food as we wanted (not all hotels are like this we have since found!) overall it felt like a home from home! When getting a train to sapa a staff member accompanied us to the station, helped us with getting the tickets and found our train for us. its a short walk to hoan kiem lake and 'pub street' the map they gave us was very helpful. Very satisfied customer! I would strongly recommend this hotel

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milliemoolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,459 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (421)
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English first
Geelong, Australia
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 July 2014

We stayed here for 3 nights in June. Linda, Mary and all the staff were absolutely fantastic, so friendly and helpful, and interested in making our stay really memorable.. the staff made us feel really special, and not just another customer. Rooms were lovely, clean and comfortable and well furnished and also very pretty. Great situation in the heart of the old quarter, very busy and buzzing streets outside, but good double glazing and air conditioning. Wonderful base to explore Hanoi. We will definitely go back here when we return to Hanoi. Recommend wholeheartedly. Thankyou Charming 2 Hotel for a wonderful stay!

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank PMJones6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 July 2014

We stayed for three nights in July 2014 and there are not enough positive adjectives in the English language to describe our stay in Charming Hotel 2 in Hanoi, it was delightful from start to finish. Linda, Mary, Tracey and Kate were so friendly, charming, giddy, fun and helpful as were Tony and the other male staff whose names I don.t know. We were welcomed with fresh fruit juice, warm smiles and cold cloths on our arrival, we were treated like valued friends and not hotel guests. The staff were so willing to give advice and listen to queries. We booked the trip to Halong Bay with them and also the sleeper train to Hue with no problems.
We had breakfast there each morning which was very good and substantial.
The bedroom were spotless and the bed decorated with rose petals. The bed was extremely comfortable. The en suite was a good size with both a bath and shower. There is flat screen TV and computer with free WIFI in each room.
The hotel is located in the heart of the old quarter in Hanoi and close to the lake with lots of excellent street food and restaurants nearby.
What crowned it for us was that the girls on reception guessed we were celebrating ( although this had not been mentioned to anyone) and presented us with a beautiful bouquet of orchids on the day we were leaving. I have never experience service like this even in 5 star establishments, all the girls gave us hugs when we were leaving and Tracey stayed on past her finish time so she could wave us off. I would recommend this hotel to everyone and sincerely hope I will be back in Hanoi so I can stay there again

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank cullion6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Da Nang, Vietnam
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 July 2014

We stayed at this hotel earlier this month, and had the most amazing experience!! Linda and the staff there made it feel like we were staying with family, and were the most helpful people we have come across. My friend arrived in Hanoi minus her luggage, and Linda and her team continually tried to locate it with the airlines whilst we went to Halong Bay. They went over and above and we can not thank them enough.
The location was perfect, and great walking distance to everything.
The room was superb, breakfast was fantastic. I would highly recommend this hotel, and will be staying there every time I visit Hanoi. Thank you again!! From Mel & Leith

Room Tip: We had rooms 301 and 401 which had great balconies to watch the chaos in the streets.
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  • Stayed June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 July 2014

We just left this sweet hotel today. We had a lovely 3 night stay at Charming 2 Hotel. Location was excellent - right in the heart of the old quarter. The hotel is a little dated and the walls are thin, but I think you'd get that everywhere in Hanoi. What they do with the space in the rooms is amazing - I was surprised to see how well they fitted 3 beds in the 1 room without making it feel tight. The breakfast was simple but extremely tasty and lovely! BUT!!! 1 thing that makes Charming 2 stand high above all the rest is the OUTSTANDING customer service! WOW! I have never had customer service like it before. The staff at Charming 2 go out of their way to make you feel comfortable at all times. All staff knew all our names (children included) within the hour of us being there. None of the service was fake as it is in some hotels - pure honest devotion to their customers - they care! Special thanks to Linda, Mary, Tracey & Kate - girls - you should be proud of yourselves! Thank you once again!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank oliscali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wassenaar
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 July 2014 via mobile

Wonderful stay in this guesthouse with our 2 families. In total we were eleven. Staff is incredibly helpful in finding transport, restaurants, things ot visit. In short: to make sure that this is your best stay ever. Located in the old Hanoi streets, the hotel is really central. Rooms are clean and breakfast is excellent. Great value for money.

Stayed July 2014, travelled with friends
Helpful?
Thank Lieven V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 July 2014 via mobile

We recently spent a few nights in this " charming" little hotel. Our first two nights were great, then a night away at Halong Bay then back to the same hotel, where we were treated like long lost friends. Kate had helped me book train tickets and the Halong Bay trip. She also recommended other hotels for our trip and arranged various pick ups for us. Also Tracy, Mary and Johnny were all so helpful and friendly too. The rooms are spacious and comfortable with complimentary drinks and fruit and very strong wifi. If ever I get back to Hanoi I will definitely stay there again and will recommend to any friends I have going. Thanks guys, it was lovely to meet you all.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank DebsLanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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