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“This Hotel Has Ruined Me-Truly Sets the Bar!”

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Hanoi Charming 2 Hotel
Ranked #31 of 586 Hotels in Hanoi
Certificate of Excellence
Edmonton
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“This Hotel Has Ruined Me-Truly Sets the Bar!”
Reviewed 21 July 2014

I realize most has been said before but in appreciation I have to commend the staff, Danny, Linda, Mary and Tracy for maybe the most exceptional service I have experienced in all my travels. Currently at another hotel, which I would normally consider outstanding but find myself comparing the service experienced at Hotel Charming 2 and it is indeed a high bar to reach, truly 5 star service at extremely reasonable rates. From check-in, to helping plan forwarding travel (I could not believe upon check out, no extra commission which I would have gladly paid for the personalized service) to the exceptional ala carte breakfast, to our late check out - this is a place that hotel managers should send staff for training, anywhere in the world.
Particulars. Rooms are basic but spotless and best of all have not just internet access but actual computers! For those of us not as tech savvy, what a treat. If new to Hanoi and if you like beer, try the draft Bia Hoi Ha noi around the corner at 50 cents a glass! Great atmosphere and welcoming to those of us unsure about local protocol. I'm usually leery of street food but, in the immediate area, Bun Cha, Bun Cuon and Bun Bo Nam Bo are a must!! Staff won't just tell you where these are but will probably walk you there.
For me and my daughter, not just a stay but an experience - get here while you can as I'm sure as word gets out, rates will bego=in to reflect the level of service provided.

Room Tip: Tried for a window but was unsuccessful - this would have been the icing on the cake! Try for a wind...
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank traveldad11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

The Hanoi Charming II Hotel is "the" place to stay in Hanoi. We arrived at night very jaded after long international flights and a 12 hour stop in Hong Kong, but after being welcomed with juice, fruit, cold flannels and very friendly staff we were suddenly rejuvenated. The hotel room was excellent and the staff a real treat. They were always interested in what we had been doing during our trips outside. I had a cold and Mary had a glass of ginger tea sent to my room to help it. I also developed a rash and Mary despatched one of the staff to walk with me to a pharmacy to buy ointment. The location is very convenient in the Hanoi old quarter, with so much to see in the vicinity. It is also only a short walk to Hoan Kiem Lake. The breakfast menu was very good and included a good pho bo. We spent 2 weeks in Vietnam and stayed in some truly excellent hotels, but the Charming II was very hard to beat. Highly recommended. When we left Mary came outside and waved us off. I'd love to go back and see all the lovely staff again.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Indie_NZTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 July 2014 via mobile

The Charming 2 Hotel is by far the best hotel we have stayed in during our trip in Vietnam. Staff were so friendly and always welcomed us with smiles and greeted us by name. We booked our Halong Bay trip in the hotel and they got us a very good deal while allowing us to leave our luggage at the hotel while we went on the trip. Breakfast was very nice and the morning we checked out it was too early for breakfast but they gave us food to take with us to the airport - fruit toast eggs! A big thank you to Mary, Jonny and Danny for their friendliness and willing advice. We would recommend this hotel to anyone travelling to Hanoi. Jennifer an Brian.

Stayed July 2014
Helpful?
Thank Jleyden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greymouth, New Zealand
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 July 2014

We have recently returned from our first trip to Vietnam -spending approcimately 11 days in and around the hanoi area. We spent a total of seven nights in this amazing hotel (in between trips to Halong bay and Mai chau).
The location is fantastic - everything in the old quarter is within walking distance, however it is far enough away from the backpacking scene over on Ma may st that you get an authentic look at every day life for the average Hanoiian.
The service at this hotel is exceptional and genuine -by the time we finally checked out it was as if we were leaving family.We were able to leave our luggage at the hotel when we went adventuring and this was waiting in our room when we got back. They are also waiting with a refreshing facecloth and cool drink - much needed in the summer heat!!.
The staff also planned a wee surprise for us - they had discovered that we were on our honeymoon - and organised a room upgrade, baloons, flowers, and cake for when we returned (all FOC) - this was much appreciated after the bus trip back from Halong Bay - fantastic!
Coming from NZ we are not used to having doors opened and luggage carried for us! without paying a small fortune.
Would definately stay there again

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Cowguts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

I cannot say enough about how wonderful the staff are at the hanoi charming 2 hotel. My husband and I were on our honeymoon and we received 5-star treatment. From helping us to get our lost phone back from Thailand, to allowing us to leave our luggage there while we visited halong bay and Sa Pa (a total of 8 days), to giving us a room for free to shower and eat dinner in while we were in transit to Sa Pa, to giving us the warmest welcome each time they saw us. We cannot thank Mary, Tracy and Johnny and the rest of the staff enough for their kindness and hospitality!

The hotel is in a wonderful location in the old quarter, the breakfasts are the best we've had and varied and plentiful. The rooms are clean and cool. I recommend this hotel to anyone!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Selemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tromsø
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2014

We stayed three nights at both the Charming hotels in the old quarter in Ha noi, "Serene" and "Charming 2" hotel. First of all are the rooms clean and really nice, the staff is so helpfull that they fix things you didn't yet know you needed. The value of both these hotels are just amazing and it would be a waste not staying in one of them during a stay in Ha Noi.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Torsken45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

I can only reiterate what everyone else has said before me. My parents and I stayed at Hanoi Charming 2 Hotel for three split up nights, between a four day trip to Sapa. It was by far one of the best hotels we stayed at in Vietnam, and gives many hotels in the United States tough competition! Aside from its perfect location, in the midst of Hanoi's bustling old quarter, extremely comfortable rooms, and delicious breakfasts (not to mention the amazing street view through the glass doors), it was the staff that truly made the stay so special. From the moment we arrived, they were all incredibly helpful, warm, friendly, cheerful, and hospitable; treating us as if we were family, rather than merely hotel guests they had known for less than a few days. When we arrived from the Sapa overnight train at 6:00am in the morning, we were graciously given a room for temporary use without charge, until our official room was ready for use in the early afternoon. And every time we passed through reception, we were greeted with warm smiles, enthusiastic inquiries about our adventures of the day, or if we needed anything. You felt completely at home, and as if you could ask any question at reception without it being in the least way a bother (or for children, just hang out in the hotel lobby if your parents needed some time to themselves.) The whole staff body was incredible. The hotel would definitely not be the same without all of them, and the most spectacular part was how truly sincere, genuine and personal their warmth, chatter, jokes, cheerfulness, and hospitality were. They all felt like family, and Oanh (Mary), who coincidentally shares the same Vietnamese name as I do, was so sweet; like an older sister to me. Linda, Oanh, Tracy, Kate, Johnny, and everyone else: thank you so much for such an amazing stay! We are so glad that we chose this hotel, and were lucky enough to meet you all! We will definitely be returning next time we are in Hanoi!

Room Tip: If you can get a room with a 1 rather than a 3, (such as 401 rather than 403), you will have a lovel...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Anonymous O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming 2 Hotel

Property: Hanoi Charming 2 Hotel
Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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