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“Kevin saved the day!”

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Hanoi Boutique Hotel & Spa
Ranked #140 of 578 Hotels in Hanoi
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Kevin saved the day!”
Reviewed 28 November 2011

After four weeks in $30 p/n hotels we decided to stay somewhere a little nicer for our last few nights before going home. On Face value the hotel looked lovely and the staff were nice enough. We were greeted by Kevin - a super enthusiastic guy who was really nice and helpful. We stayed in an executive room and the view was lovely and the room looked cute although very small, the shower was full of mould (and smelled of it too) and the hot water ran out after only a few minutes so we had to take very quick showers.
Kevin guessed it was our honeymoon and very kindly arranged massages for us in the spa, which was lovely, although when we booked a time through other staff they somehow forgot our booking and so we missed out on the jacuzzi.

Overall, certainly not a bad experience but no noticable difference in either service or room quality by spending the extra $50. I think you would need to go up into the next price bracket to receive the 5 star service they claim to offer (now we know for next time!)

But thanks Kevin! You were absolutely lovely and obviously are what keeps this hotel running!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hepha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoiboutiquehotel1, Director of Sales at Hanoi Boutique Hotel & Spa, responded to this review, 29 November 2011
Dear Sir/Madam,
I am Kevin. Thank you very much for your review. Your idea help us to improve our service.
We will try our best to give our guest the best quality. I hope to see you next time.
Wish you always happy together.
Thank you very much once again for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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622 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Singapore, Singapore
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 November 2011

I stayed here for 2 nights during my trip to Ha long bay. Rooms are not very big, but very clean and well maintained. Located in the heart of hanoi old quarter, ideal for some night shopping. Very impressive bar and restaurant with great food. Our stay came with a complementary breakfast, which was above average. Very friendly staff

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bibin1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoiboutiquehotel1, Manager at Hanoi Boutique Hotel & Spa, responded to this review, 16 November 2011
Dear Sir/Madam,
First of all, on behalf of all staff of Hanoi boutique hotel 1. I would like to say thank you very much for staying with us and for your comment to improve our service quality.
Wish your family and you always happy healthy together.
I hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 31 October 2011

Friendly staff, great location. Stayed here on 2 separate nights, once in a deluxe room & once in an upgraded room. Rooms are clean, although they were a bit stuffy & needed to be aired out. View from the upgraded room was great. Deluxe room didn't have a view (was a wall of another building very close up to the window), or a shower.

Vegetarian breakfast menu was a bit limited.

Great location to walk around & explore from.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelbyLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2011

We felt so lucky to end up at Hanoi Boutique Hotel after booking online and not knowing anything about the city - the historic ancient well in the hotel foyer (not advertised, but very special), could be observed from every floor, and offered a perfect and positive symbol of being in the right place! The rooms were very comfortable and we loved the openable windows. Room 809 had a fabulous view, and location-wise the hotel is the best in Hanoi. Right outside the door you can sample the delicious Vietnamese yoghurt coffee, and the hotel is a short walk to everything wonderful in the old city. The staff was lovely, the breakfast buffet not too much and not too little, service excellent, rooms clean and fresh (value for money) and we would recommend the hotel to all our friends. We'd come back in a flash. Thank you!!!!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Lene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2011

The Hanoi Boutique Hotel 1 was an absolute delight!!

The staff were professional, friendly and ever so helpful. It made my stay an absolute pleasure.
Excellently located right in the centre of town in the old quarter, this hotel was a real treasure amongst the hustle and bustle of Hanoi. There are cafes and shops right outside the door and it is only 5-10 minutes walk to the middle of the city and the lake.

The rooms were excellent as were all the other facilities in this charming hotel.

I would not hesitate in recommending and/or staying at this hotel again. In fact would stay here in a heartbeat!!

Thank you Hanoi Boutique Hotel 1 :)

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joffwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2011

I thought this was a great little find. The location is good, the room was very nicely decorated, the staff were very friendly. There is also a nice massage / spa place in the hotel. My only issues were that my aircon leaked but I am sure they would have fixed this had I asked and I also was a bit disappointed with breakfast, the first morning there was only cold coffee in the pot (they had turned off the gas) and the western selection was very small.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JDRNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 August 2011

I stayed in Hanoi Boutique Hotel 1 from 11th - 14th August 2011 during my trip to Hanoi.

Hotel's location was perfect, hidden in the middle of the busy street of Old Town, there lies a nice boutique hotel.

The staff were unbelievably friendly and helpful. They were the best amongst all Vietnamese that I've met during the trip although they spoke average English but they tried their best to guide us along and recommend good food and places to go.

It is easy to go around in this hotel, every hotspot is walkable and hailing taxi is not at all a problem as the hotel staff will help you to book (even to airport)! Wifi is also available for free with strong coverage as well.

Room price and size was decent, very good infact, we were very pleased with overall service and presentation. Breakfast spread was also good. A recommended hotel for a business, short stay or with friends. Will come back here again for my next trip!

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Missy_Tini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Boutique Hotel & Spa

Property: Hanoi Boutique Hotel & Spa
Address: 07 Ngo Gach Street, Hang Buom Ward, Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Hanoi Boutique Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #140 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hanoi Boutique Hotel & Spa 4*
Number of rooms: 56
Official Description (provided by the hotel):
Hanoi Boutique Hotel & spa is in the heart of Hanoi's historic quarter, a 5-minute walk from attractions like Dong Xuan Market and Hoan Kiem Lake. Free Wi-Fi are available in rooms, while a free computer corner is available in the lobby.Air-conditioned rooms have free tea/coffee making facilities and a DVD player. A satellite TV, hairdryer and safe are included.Hanoi Boutique Hotel & spa features a spa and health club where guests can enjoy face and body treatments. Tours can also be organized by the tour desk.The restaurant serves a daily breakfast, as well as Western and Vietnamese meals for lunch or dinner. Room service is available round the clock.The hotel also offers 24-hr front desk, bike and car rental services. Guests can also enjoy laundry and currency exchange services. ... more   less 
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