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“Nice looking hotel but noisy”

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Hanoi Boutique Hotel & Spa
Ranked #146 of 580 Hotels in Hanoi
Certificate of Excellence
Surrey
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice looking hotel but noisy”
Reviewed 4 January 2014

Beautifully decorated hotel with a true boutique feel and I would have given a higher rating if not for the following:
- noisy - both from within and outside .
- we stayed for 2 nights in total , but in different rooms. The first room - 405- is tiny, right next to the lifts ( noisy) . The room is located above the kitchen resulting in strong cooking smells at 6am.
- the second room 406- is much bigger , but with a strange damp smell.

Positives include:
- cosy bar, relaxing bar area
- nice and helpful reception staff

Room Tip: Avoid rooms above the kitchen.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlixynTed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoiboutiquehotel1, General Manager at Hanoi Boutique Hotel & Spa, responded to this review, 19 February 2014
Dear Flixyn Ted,
Thanks for your contribuitve critic. We surely will try our best to fix all those problem.
Have a nice day.
Nguyen Thuy Duong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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626 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
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English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 January 2014 via mobile

The hotel is located in the old quarter. On one hand this is cool, on the other this is loud!
It was also the first time in Vietnam that we dealt with relatively rude people at the reception.
The rooms are definitely not big enough for three people with the exception of maybe one per floor - these were however, unavailable!
It is an older hotel with its own charme, but not always "suitable"!

Stayed December 2013, travelled with family
Helpful?
Thank lilsv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoiboutiquehotel1, General Manager at Hanoi Boutique Hotel & Spa, responded to this review, 19 February 2014
We are sorry to know that you were not happy here. But frankly, your ideas remind us looking back on ourselves seriously. You know, we are in the heart of the old quarter, the space is limited, so it's difficult to have big room in an old quarter hotel. We have different room type, and only executive and suite can be large enough. I think, at least I have a good news to let you know that we have to changed all aircon system in the hotel. Before we use 1 way (cool) aircon only and now they are all replaced by 2 way aircon (coll and warm), so it's no longer cold in the room during the winter.
Regards,
Nguyen Thuy Duong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 December 2013

We stayed at this lovely hotel in November. The staff were very friendly and helpful. The room was tastefully decorated and comfortable. We enjoyed some meals in the restaurant and they were of a very high quality. The location is fantastic and really gives you the cultural feel of staying in this beautiful city. Will definitely stay here again!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 December 2013

we had a wonderful 2 nights stay in this lovely hotel. the room is clean and beautiful and has a large balcony where we enjoyed the vietnam coffee/drinks in the mornings and evenings. VERY RELAXING......FREE AND EASY.HOLIDAYS........
good location. near shops, restaurants,market, Hoan Kien Lake...etc.
the staff were very friendly, helpful and can speak english. our special thanks to mr Kenny for his good service during our stay.
would highly recommend this lovely hotel to others.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 101234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 9 December 2013 via mobile

See-through curtain in bathroom, uncomfortable beds, loud noise outside, breakfast is bad and worst of all THE DOOR DOESN'T LOCK!!!

This place is terrible and I wish the tripadvisor photos were less deceiving! I don't recommend it!

Booking Novotel now!

Stayed December 2013
Helpful?
Thank Kelly2283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Kelsey, United Kingdom
Level Contributor
60 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 23 November 2013

We have stayed at the Hanoi Boutique Hotel1 for 3 nights in November 13. The location of the Hotel is brilliant, right in the old quarter, its easy to walk to restaurants/night markets/shops/the lake and park nearby 5-10 min only by foot. Its actually the best place to be if you want to have a look at the old quarter. We had two rooms in this hotel, the first room was room 806, the room was ok but the shower was diabolical, as soon as you switched the shower on all hoses came out of the detachable bit and you had to shower with a hose rather then a shower head. If you use the shower without the detachable bit you will see that water is coming out of every joint in the pipework so the water pressure left is not exactly great, takes ages to wash the shampoo out of your hair if you have long hair. The safe in the room did not work because it was not reset properly and this wasn’t checked before the room was let out again.

When we returned we were given Room 706 which we booked originally but not sure where the error was (could have been my agent or the hotel). Room 706 has got a lovely balcony (the only one!!) to sit out in the evenings when coming home from the restaurant or night market. Very relaxing. Again, the Safe did not work and we had to ask for Staff to come up to sort the issue. The safe is also too small to get your camera plus wallets in so I had to carry my camera and other stuff which I would have put in the safe, with me when leaving the hotel room. The rooms all have aircon, tea & coffee making facilities, safe, hairdryer, television etc but the décor looks in need of updating. One morning the water run out in mid shower, we had to wait for over an hour until it was back on. Coffee sachets were not refilled in the room – so no coffee in the morning.

The Hotel Restaurant is a weird place on the 2nd floor – when we arrived on our first evening we went there to order a meal and have some drinks. The meals (Vietnamese) were not very good, we have eaten much better in other restaurants around the Hotel. We especially recommend Com Pho Co, 5 min walk away from the Hotel. My husband had two small cans of Hanoi Beer in the Hotel Restaurant/Bar and was then told they ran out of this beer (bearing in mind that there is a small shop right in front of the hotel where they could have bought some cans). The bar also ran out of Bacardi (after 1 double) and Vodka (after one drink). Hmmm ??? Do they not want to make money ? The Restaurant is a dark and dingy place with no charme whatsoever and sadly you will also have to have your breakfast in this place. The music was that dreadful that several guests asked for it to be turned down or turned off. The food offered for breakfast is actually all right, many choices of bread, fried/scrambled egg with bacon and sausage, grilled pig on skewers, crispy spring rolls with chilli sauce, fried rice & fried noodes with vegetables, cerials, yoghurt and jam, cakes fresh fruit etc for continental choice. No fruit juice though.

On the last day we needed to book a late checkout at 16.30 h, the Hotel charged us USD 50 for this, that is the price of the room for one night plus a little ! After all the hassle with the safe/shower, no water and the wrong room we did not expect to pay this amount for a late checkout.

The Staff are all OK and friendly enough but the extra mile does not come to mind apart from the guy which works on hotel reception, picking up the suitcases and bringing you to your room, he always had a friendly smile and has been extremely helpful. I think his english is better then the reception staff’s english.

Would I stay in this Hotel again? Probably not because the area is full of hotels, I would probably shop around for something more suitable for us. I would not call this hotel a “boutique” hotel.

Room Tip: Ask for Room 706 it has a large balcony.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ManuGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoiboutiquehotel1, General Manager at Hanoi Boutique Hotel & Spa, responded to this review, 19 February 2014
I really feel sad seeing that you were not happy. On behalf of all hotel staff, I's like to express my sincere appology to you. All I can say now is, we will try our best to fix all problem as soon as possible so all guest stay here can satisfy with the hotel as well as with our service.
Best regards,
Nguyen Thuy Duong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 19 November 2013 via mobile

Wow! We stayed in this Hotel for only one night but we wish we had had longer.
The furnishings are beautiful, antique furniture & decorator items, beautiful artwork & a "French Bath"!
Staff are incredibly helpful & professional.
I can thoroughly recommend this hotel.
The position is very central as well.

Stayed November 2013, travelled as a couple
Helpful?
3 Thank Marilyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Boutique Hotel & Spa

Property: Hanoi Boutique Hotel & Spa
Address: 07 Ngo Gach Street, Hang Buom Ward, Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Hanoi Boutique Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #146 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hanoi Boutique Hotel & Spa 4*
Number of rooms: 56
Official Description (provided by the hotel):
Hanoi Boutique Hotel & spa is in the heart of Hanoi's historic quarter, a 5-minute walk from attractions like Dong Xuan Market and Hoan Kiem Lake. Free Wi-Fi are available in rooms, while a free computer corner is available in the lobby.Air-conditioned rooms have free tea/coffee making facilities and a DVD player. A satellite TV, hairdryer and safe are included.Hanoi Boutique Hotel & spa features a spa and health club where guests can enjoy face and body treatments. Tours can also be organized by the tour desk.The restaurant serves a daily breakfast, as well as Western and Vietnamese meals for lunch or dinner. Room service is available round the clock.The hotel also offers 24-hr front desk, bike and car rental services. Guests can also enjoy laundry and currency exchange services. ... more   less 
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