We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Staff” 5 of 5 bubbles
Review of Hanoi Boutique Hotel & Spa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hanoi Boutique Hotel & Spa
Ranked #139 of 578 Hotels in Hanoi
Certificate of Excellence
Haverhill
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Staff”
5 of 5 bubbles Reviewed 13 January 2014

I have just recently returned from staying at the Hanoi Boutique Hotel 1 and i can honestly say that ALL of the staff excel in their duties and are the lovliest people i have ever had the pleasure of meeting while staying at a hotel, thank you all so much for your kindness and help.

Room Tip: Ask for room 702 or any other one with a shower.
See more room tips
  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank RickyBull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

612 reviews from our community

Traveller rating
    232
    251
    80
    29
    20
See reviews for
99
286
48
29
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 10 January 2014 via mobile

I should start this by saying that a) I am still here and b) this is the second stay in the space of a week. We had booked via an agent both times rather than directly with the hotel and I think that is something hotels make sure you suffer for. As I write this, admittedly at 4pm on a Friday, there is a jackhammer currently drilling away in the room above or below us. It's hard to tell. No word of warning from the hotel, and a vague apology from the clueless girl on reception. It started at 5am this morning, and this is the second day of it. When asked how long it will continue, I got a shrug and a smirk from the girl in reception. Apparently for "minor repairs". I'd say its more likely to be a sizeable demolition job based on the noise. Our first stay was for three nights, in the executive room, 706, which has a balcony. Small room, but the balcony makes up for it. We then went to Halong Bay for two nights - not arranged through the hotel as they wanted to charge another 20% on top for the privilege - and arranged to stay another four nights on our return. This time we decided to splurge and booked a suite, 606. On first impression, it's big, spacious, bright with a big bathroom. That's where the good stuff ends. It is very badly musty. There's clearly been a flood at some point, probably from the room above, as there are huge water stains on the ceiling. There are also patches of mold in the bathroom, which would explain the musty smell. The toilet reluctantly flushes. In all, this is a lovely room that no one has bothered to maintain. And that sums up the hotel entirely: no one is bothered. From the reception to the doorman, to the waiter at breakfast (also awful). About the only people who do seem to show any kind of service, are the cleaning staff. And we know that because their supply room is right next to our room and twice now we have had to step over them as they sort out of the trash collected during the room cleanings. We paid $90 a night for this experience. To say we are angry, and feeling very very stupid for not going elsewhere, is a massive understatement. I cannot recommend this hotel and we are weighing up whether to cut our losses and run very, very fast away from it - or rather crawl, as this is in the Old Quarter (location is it's only redeeming feature). For a couple of nights in a hotel which doesn't sound like a building site, it's very tempting to book somewhere else - and that's even having pre-paid for the room. More fool us.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Clyststmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoiboutiquehotel1, Guest Relations Manager at Hanoi Boutique Hotel & Spa, responded to this review, 15 January 2014
Dear Sir/Madam

Warmest greeting from Hanoi Boutique Hotel

First of all, we would like to say extremely sorry for all the bad experience that you'd got in your stay
Beside it, we also want to explain a little bit, and we do hope that you can understand for the happend
We have a construction in 2 days, from after breakfast untill around 4 pm, we had noted it and said sorry for all the clients. We also would like to offer the city tour for the clients to let them not stay in the hotel at that time (depend on them). The other construction started at 5 am, but that was our neighbor, not from us, and it was out of our control, so we could not do anything
An other thing, we do not understand why you said that if you book the tour with the hotel, it is 20% addition... Cause if you can understand that it has many many types of tour, it could not have same quality. You can also find many others tour ( same itinerary) but very difference (from Food, the room, and even the service). We do not charge 20% more

Once again, we feel really sorry cause making you uncomfortable during your stay in our hotel
We do hope that, we could have an other chance to serve you better

Thank you very much for your review, cause it's helping us become better and better everyday

Wish you and your family have a happy new year, healthy and successfull


Sale Online Executive and Guest Relation
Vu Thi Thu Thuy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 4 January 2014

Beautifully decorated hotel with a true boutique feel and I would have given a higher rating if not for the following:
- noisy - both from within and outside .
- we stayed for 2 nights in total , but in different rooms. The first room - 405- is tiny, right next to the lifts ( noisy) . The room is located above the kitchen resulting in strong cooking smells at 6am.
- the second room 406- is much bigger , but with a strange damp smell.

Positives include:
- cosy bar, relaxing bar area
- nice and helpful reception staff

Room Tip: Avoid rooms above the kitchen.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FlixynTed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoiboutiquehotel1, General Manager at Hanoi Boutique Hotel & Spa, responded to this review, 19 February 2014
Dear Flixyn Ted,
Thanks for your contribuitve critic. We surely will try our best to fix all those problem.
Have a nice day.
Nguyen Thuy Duong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 4 January 2014 via mobile

The hotel is located in the old quarter. On one hand this is cool, on the other this is loud!
It was also the first time in Vietnam that we dealt with relatively rude people at the reception.
The rooms are definitely not big enough for three people with the exception of maybe one per floor - these were however, unavailable!
It is an older hotel with its own charme, but not always "suitable"!

Stayed December 2013, travelled with family
Helpful?
Thank lilsv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoiboutiquehotel1, General Manager at Hanoi Boutique Hotel & Spa, responded to this review, 19 February 2014
We are sorry to know that you were not happy here. But frankly, your ideas remind us looking back on ourselves seriously. You know, we are in the heart of the old quarter, the space is limited, so it's difficult to have big room in an old quarter hotel. We have different room type, and only executive and suite can be large enough. I think, at least I have a good news to let you know that we have to changed all aircon system in the hotel. Before we use 1 way (cool) aircon only and now they are all replaced by 2 way aircon (coll and warm), so it's no longer cold in the room during the winter.
Regards,
Nguyen Thuy Duong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

We stayed at this lovely hotel in November. The staff were very friendly and helpful. The room was tastefully decorated and comfortable. We enjoyed some meals in the restaurant and they were of a very high quality. The location is fantastic and really gives you the cultural feel of staying in this beautiful city. Will definitely stay here again!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

we had a wonderful 2 nights stay in this lovely hotel. the room is clean and beautiful and has a large balcony where we enjoyed the vietnam coffee/drinks in the mornings and evenings. VERY RELAXING......FREE AND EASY.HOLIDAYS........
good location. near shops, restaurants,market, Hoan Kien Lake...etc.
the staff were very friendly, helpful and can speak english. our special thanks to mr Kenny for his good service during our stay.
would highly recommend this lovely hotel to others.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank 101234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
2 of 5 bubbles Reviewed 9 December 2013 via mobile

See-through curtain in bathroom, uncomfortable beds, loud noise outside, breakfast is bad and worst of all THE DOOR DOESN'T LOCK!!!

This place is terrible and I wish the tripadvisor photos were less deceiving! I don't recommend it!

Booking Novotel now!

Stayed December 2013
Helpful?
Thank Kelly2283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.3 mi away
Eco Hotel Hanoi
Eco Hotel Hanoi
#180 of 578 in Hanoi
4.0 of 5 bubbles 175 reviews
0.2 mi away
Luminous Viet Hotel
Luminous Viet Hotel
#173 of 578 in Hanoi
4.5 of 5 bubbles 157 reviews
0.2 mi away
Hanoi L'Heritage Hotel
Hanoi L'Heritage Hotel
#154 of 578 in Hanoi
4.0 of 5 bubbles 305 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Oriental Suites Hotel & Spa
0.1 mi away
MK Premier Boutique Hotel
0.3 mi away
Silk Queen Hotel
Silk Queen Hotel
#103 of 578 in Hanoi
4.5 of 5 bubbles 253 reviews
Show Prices
Show Prices
Show Prices

Been to Hanoi Boutique Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hanoi Boutique Hotel & Spa

Property: Hanoi Boutique Hotel & Spa
Address: 07 Ngo Gach Street, Hang Buom Ward, Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Hanoi Boutique Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #139 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hanoi Boutique Hotel & Spa 4*
Number of rooms: 56
Official Description (provided by the hotel):
Hanoi Boutique Hotel & spa is in the heart of Hanoi's historic quarter, a 5-minute walk from attractions like Dong Xuan Market and Hoan Kiem Lake. Free Wi-Fi are available in rooms, while a free computer corner is available in the lobby.Air-conditioned rooms have free tea/coffee making facilities and a DVD player. A satellite TV, hairdryer and safe are included.Hanoi Boutique Hotel & spa features a spa and health club where guests can enjoy face and body treatments. Tours can also be organized by the tour desk.The restaurant serves a daily breakfast, as well as Western and Vietnamese meals for lunch or dinner. Room service is available round the clock.The hotel also offers 24-hr front desk, bike and car rental services. Guests can also enjoy laundry and currency exchange services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotelopia, Southall Travel, Odigeo, Ebookers, HotelsClick, Hotel.de and HRS so you can book your Hanoi Boutique Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing