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“Great Service”

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Crowne Plaza West Hanoi
Ranked #79 of 586 Hotels in Hanoi
Certificate of Excellence
Sentosa Island, Singapore
2 reviews
“Great Service”
Reviewed 25 January 2013

Stayed here for four days on the 22nd floor with club access on the 24th floor.
Breakfast was good and had a good variety of both Asian and Western food. Staff there were very friendly. There were also a lot of reading materials and newspapers at the lounge.

It was a bit far from the downtown but a nice place to come back after a hectic day at the downtown area. The staff at the lobby were very friendly and helpful.
The best part of the hotel was the bathroom even though the toilet seats were a bit of shaky. The bathtub was impressive but didn't get the time to use it. Although, the shower was awesome and it made it up for the not-so-stable toilet seat. The toiletries were spa- like quality and smelt good.
The free two piece laundry per day was a pleasant surprise.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vikalisumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 31 January 2013
Dear vikalisumi,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
Thank you and hope to welcome you again in the near future.
Best regards,
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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430 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Taguig City, Philippines
Level Contributor
137 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 23 January 2013 via mobile

My heading says it all. 5 star facilities, rooms and amenities and service without the hefty price tag. The only real issue is it is soooo far away isolated from the downtown cafes, shopping, sights and sounds of local Vietnam scene. So unless you are looking for that privacy, stay closer and pay more to be in the city. A 30-40 min cab ride one way cannot be fun for Anyone for sure. The local products smell her a me away.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 31 January 2013
Dear johnny624,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
Thank you and hope to welcome you again in the near future.
Best regards,
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 4 January 2013

Very clean and Miss. Mo at the reception is an angel. Paid so much attention and took care of visitor so well. Not many hotels do such service. Very impressed.
It's only slightly away from the old quarter of the city but the hotel staff are very helpful with taxi and provided good tips on city tours. Great guys! Keep it up..

Room Tip: Higher units have less traffic noise
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  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vallauthan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 31 January 2013
Dear Vallauthan S,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
Thank you and hope to welcome you again in the near future.
Best regards,
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 December 2012

Just completed a two week stay at the Crowne Plaza West Hotel in Hanoi, Vietnam. I was in Hanoi for business and the clean, comfortable facilities, good food, and hotel staff made the Crowne Plaza seem like a home away from home. The variety of dishes at the breakfast buffet kept it from becoming boring. The executive floor evening food and drinks are recommended if you have a multiple day stay. I was greeted by name each day by the friendly staff. Mo and Duong are the guest relations managers and they made sure I had everything I needed. The hard working wait staff, Nguyen Thoa, Nguyen Anh, Ngoc, and others in the executive lounge always made time to stop and speak to me. Lots of genuine smiles and plenty of offers for more food and drinks. They even made special dishes for me because of my food alergies. Highly recommended.

Room Tip: Pay a little extra for the executive floor, if staying more than one night.
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rod B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 23 December 2012
Dear Rod B,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
Thank you and hope to welcome you again in the near future.
Best regards,
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 3 December 2012

I stayed in a deluxe room for 2 nights ($100/night, contract rate), it was excellent. As you could find in normal 5 star hotels, the room was clean and new, great bed with pillow menu, good shower (although it does get flooded in the shower if u turn it to maximum power, however, I was happy with medium power so it was acceptable).

Breakfast was really great, good variety, great taste, as expected. Service is normal 5 star service. I was there for work and I needed to go to a salon. I looked through that big book of facilities in the hotel and found that they have one, but when I asked the Front, it turned out they don't. However, the concierge helped me call a salon nearby and ask them to come to the hotel at a price of $10 (to the salon). I was very thankful. (However, the hairdresser was 15 min late).

The location is quite far from the city (30 min on a Saturday morning), however it was close to where I had to work. The hotel was very close to the national stadium.

When I visit West Hanoi again, Crown Plaza would always be on top of the list.

Room Tip: The higher the better, as it'll be quieter (Vietnamese drivers honk a LOT.)
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Optimissie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 4 December 2012
Dear Optimissie,

Thank you very much for staying at Crowne Plaza West Hanoi recently and also your wonderful comments about our hotel.

We are very happy to know that you enjoyed our room and services. I will share your comments with our service team, I'm sure that they will be highly motivated.

In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet until 28 Feb 2013. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.

Thank you and hope to welcome you again in the near future.

Best regards,
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 November 2012

The service of business center in Crowne plaza is exllcellence is excellence,Very kind service and food like go back to home. everything on business can deal with very easily and smoothly .This is the best business center in hotel that I used!! Of course, The Gym and swim pool can not miss it !!

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dadieups
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 2 December 2012
Dear dadieups,

Thank you very much for your recent stay and your great comment about our hotel.

We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need.

In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet until 28 Feb 2013. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.

Thank you and hope to welcome you again in the near future.

Best regards,
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 November 2012

Ideal location if your business is out that way (as mine was), but a fair way from the centre for the evenings, and not much in the immediate area. Restaurant very good, and check-in staff were lovely.

Good prices as out of town.

Will stay next trip.

Stayed October 2012, travelled on business
Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 25 November 2012
Dear Andrew C,

Thank you very much for your recent stay and your great comment about our hotel.

We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need.

In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.

Thank you and hope to welcome you again in the near future.

Best regards.
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza West Hanoi

Property: Crowne Plaza West Hanoi
Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Luxury Hotel in Hanoi
#27 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#71 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Official Description (provided by the hotel):
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

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