We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel but staff English skills lacking”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza West Hanoi
Ranked #82 of 595 Hotels in Hanoi
Certificate of Excellence
Reviewed 5 March 2013 via mobile

Modern Crowne Plaza hotel and excellent Priority Club Platinum recognition.

Very good club lounge on the 24th floor with private check in/out. Breakfast, afternoon tea & evening cocktails.

Very spacious and modern fitness center. Loved the dry sauna that could have been bit hotter.

The only problem that I had was the lack of English proficiency of some of the staff members. It gets tired of having to repeat the request ten to fifteen times to three/four people before its gets taken care off.

Will absolutely return if in the area.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LoyaltyLobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded 12 March 2013

Dear LoyaltyLobby,

Thank you very much for your recent stay and your great comment about our hotel.

We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need.

In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.

Thank you and hope to welcome you again in the near future.

Best regards.
Michel Chertouh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (452)
There are newer reviews for Crowne Plaza West Hanoi
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

282 - 288 of 452 reviews

Reviewed 28 February 2013

It is my first time to go to Vietnam. I understand that the public transportation system is not that developed and I can't speak Vietnamese either. So I would take the brand of the hotel as well as its comfort into consideration when making booking.

Although this hotel is not located in urban district, it takes only 25 minutes from the airport by taxi. When we arrived in Hanoi Airport, it was already 00:25 in midnight. And we needed to take an early flight at 8:35 am back to China as well. Thus I had to book a hotel which is not quite far from the airport and we don't have to take any detours.

[Good sides]
The room is very spacial. As all other Crowne Plaza Hotels worldwide, you will feel very comfortable when staying here.

The design of sockets is very humanistic. It is compatible with the electronic devices from Mainland China, Britain, Germany, etc.

The room and the corridor were very quiet. There were many TV channels in many languages. The girl who travelled with me learned Japanese in university. She watched Japanese series every night.

The staff at the Front Desk were so helpful and enthusiastic. Before I went to Hanoi, I sent them an e-mail to ask how to reach the hotel. Also I reminded them to keep the room for us, because our flight arrived in mignight. The staff replied to me fast and clearly. When I arrived at the hotel, the boy who opened the taxi door for me asked, "Are you Miss L****?" which made me feel so considerate! He told me it was him who replied the e-mail to me, so he remembered my name.

The restaurant offers a big breakfast every morning. I am not harsh to require for decilicous local foods for breakfast when travelling, but some basic choices for me would be good, such as coffee, bread...Besides these, it also provided roast sausage, steamed rice, fried rice, toast tomatoes, etc, as well as super yummy local Vietnamese Pho! Local yogurt in various flavors for us to choose too!

It has an outdoor swimming pool. But it was a pity that the temperature was low and it was raining. We didn't have a chance to swim.

[Bad sides]
It is not located in bustling areas. It still takes 25-30 minutes to go to Hoan Kiem Lake District by taxi.

You could not exchange RMB in the hotel, but USD and HKD were accepted. There is an HSBC ATM outside the hotel. You could withdraw VND from there with a China Union Pay card.

Only one device can use free indoor wifi service. The staff in the restaurant told us there was free public wifi connection every morning. However, we had not ever connected successfully.

The shower head in the bathroom is the biggest disavantage, in my opinion. There is only fixed shower head!!! What's worse, it is vertically set over your head! It means it is inevitable to make your hair wet when having a shower, unless you are very careful about the angle. Anyways, the gesture will be very weird when you wash the lower part of your body.

A large curtain blocks the bathroom and bedroom. But if one person wakes up earlier than the other, the bedroom looks light when you turn on the light in the bathroom. Thanks that my friend had a sound sleep every morning and she was not sensitive to light.

  • Stayed: February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Charron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded 12 March 2013

Dear Charron,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.
Thank you and hope to welcome you again in the near future.
Best regards,
Michel Chertouh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2013

I stayed in this hotel for two days during the Chinese New Years. There were a lot of tourists. The service of the hotel in general was efficient and friendly. It is in the western part of Hanoi so it is not close to the tourist attractions such as the old quarter of the city. As it was the holiday so traffic was not too jammed. The room is clean and spacious. Wifi service needs extra payment. Most disappointing was the service in the Lackah restaurant. There were a lot of guests taking breakfast in the morning and no arrangement of seating was avilable. You had to find your seat. Then the waitresses were slow to remove the dishes when you were eating but quick to remove them when you went out to fetch some food. When my friend sitting at the table pointed out that we were out to get our food, his coffee was taken away! The first night we wanted to have a beer at the Barista Lounge and could not find the bartender. We later found that he was sitting behind the bar.

Stayed: February 2013, travelled with friends
1  Thank Wun Tong L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded 19 February 2013

Dear “Wun Tong L”,

Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated.

We appreciate your comments about the services in Lackah restaurant and feel really sorry about it. We have pass your comments to our service team so that we can do our utmost to provide great service to all guests.

Thank you again for your feedback.

Warm regards,

Michel Chertouh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2013

Delightful property, new and stylish.

Rooms are well appointed with tasteful contemporary decor. Kinda makes it feel like an Intercontinental. One of the best things I loved about this hotel is the large bathroom, equipped also with a huge glass screen separating the bedroom and bathroom (with a privacy screen too!). This thoughtful feature makes soaking in the nice large tub even more pleasant with access to the room TV,

The Thai Branded toiletries are absolutely a welcome change from the same type of toiletries other Crowne or Holiday Inn uses.

Staffs were courteous, helpful and ever ready to assist.

The only downside location - it's about a 20minutes cab ride (USD10) per way to old quarters where the happenings are. The hotel is located "West" as in really west of Hanoi and not Westlake near the old quarter which i Got confused with.

  • Stayed: January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Adcye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded 19 February 2013

Dear yeadrian,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.
Thank you and hope to welcome you again in the near future.
Best regards,
Michel Chertouh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2013

Hotel is 35-40 minutes away from old quarter, but taxi was cheap ($7-10 USD) and honest. We did not mind being away from the noise of the city centre. Staff and service excellent. 2 examples.
We had an email mixup for airport taxi pickup on our arrival, and to make amends we got free access (normally you pay extra $) to executive lounge on 24th floor all week. Quiet lounge with TV, internet, free liquor/beer, appetizers/finger food, etc. We ate there every dinner and saved $$. also, one day we left the safe open and when we returned our room door was open and manager & security were waiting for us. Housekeeping had reported the open safe. All passports, money, papers were as we had left them! Security inventoried everything in the safe and reviewed it with us on paper for 'sign off'. we were relieved and impressed with their protocols and legitimate concern with our well being. Front desk/concierge were equally impressive with their help and friendliness.
Our breakfasts were included in hotel price and were quite satisfactory. we would not hesitate to recommend this hotel. the only downside is its 17KM location away from the Old Quarter if you want to stay where the action (and noise) are.

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank huckcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded 19 February 2013

"Dear huckcanada,

Thank you very much for your recent stay and your great comment about our hotel.

We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need.

In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.

Thank you and hope to welcome you again in the near future.

Best regards.
Michel Chertouh"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2013

I stayed here a second time in October, 2012 and had another great experience. I had a dental problem early on and the hotel staff made a dental appt. for me, took me to the dentist, and walked me back to the hotel; a great customer service! Since Vietnam is famous for its' coffee, I wish the hotel would offer the G7 brand; a very superior coffee!! The Internet seems to lose its signal from time to time and this should not occur in a 5 star hotel. Overall a good solid experience.

  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank educator_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded 19 February 2013

Dear educator_12,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.
Thank you and hope to welcome you again in the near future.
Best regards,
Michel Chertouh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2013 via mobile

The Hotel is located in a new area west part of the city newly, build probably less then a year ago.

The rooms are well equipped and quite clean with a decent wifi Internet service.

The staff is very friendly and helpful with hands on approach to the guest.

The only negative note I can express is related to the buffet dinner that looks to me a bit too basic for such hotel chain. Or may be I was just unlucky on that specific day......

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Luke991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded 31 January 2013

Dear Luke991,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
Thank you and hope to welcome you again in the near future.
Best regards,
Michel Chertouh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hanoi hotels
2.3 mi away
Grand Plaza Hanoi Hotel
Grand Plaza Hanoi Hotel
#215 of 595 in Hanoi
121 reviews
4.9 mi away
Pan Pacific Hanoi
Pan Pacific Hanoi
#79 of 595 in Hanoi
1,795 reviews
0.0 mi away
Crowne Plaza West Hanoi Residences
Show Prices
Show Prices
Show Prices
1.7 mi away
JW Marriott Hotel Hanoi
4.7 mi away
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
#86 of 595 in Hanoi
1,464 reviews
5.2 mi away
Melia Hanoi
Melia Hanoi
#67 of 595 in Hanoi
1,862 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza West Hanoi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh 2 Ward | Nam Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Luxury Hotel in Hanoi
#31 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#71 Romantic Hotel in Hanoi
Price Range: £71 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Official Description (provided by the hotel):
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Southall Travel, IHG, Booking.com, Ctrip TA, Expedia, Hotels.com, Agoda, Ebookers, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing