Arrived expecting big things after reading such positive reviews. Used their airport pick up which was very good. Upon arrival the service lived up to expectation. The staff are superb, made us feel very welcome, helped carry our bags and helped us get orientated with Hanoi by talking us through a map. They didn't try and force tours upon us either which is always nice.
The disappointment however was the room itself. It seems old and dated, mould and damp in the corners of the room and the door to the bathroom would not close properly. We also found a few bugs scurrying around.
A thing we found strange was that the room did not have a curtain when we arrived. When we contacted reception it turned out it had been taken off that morning to be cleaned and would not be returned until the next day. After complaining about privacy as our room looked out onto the busy road infront they did solve the problem for us very quickly by fetching a spare curtain from their sister hotel - Another reason why we could not fault the staff.
Breakfast was good, however we were disappointed that we did not have time to get it on our second morning before our halong bay trip. We came down at 6:55am to check out so we could then sit down to have breakfast at 7 when it starts. However, because there seemed to only be one member of staff around for the next 20 minutes, by 7:30 we had not received our cooked breakfast and had to leave without it.
- Official Description (provided by the hotel):
- 15 years ago, ever since I was a young Tour Guide, I was always thinking about how to set up a hotel/hostel that be able to meet up with all of the international tourists' expectation when they travel to Vietnam. After I have enriched my skill and knowledge in the tourism industry for almost a decade of hard work, together with my big passion in the hospitality industry and the joy of providing the most useful travel information for tourists as well as helping them to facilitate the best & the most valuable travel packages... Tony Dinh / the owner, along with assistance of the two established Sales Manager Ms. Lisa Nguyen and Ms Emma lead the small team of dedicated staff Tom , Mark, David, Anna . Our team will make your time memorable and enjoyable as our slogan says 'Arrive as our guest - leave as our family". For those reasons the B & B Hanoi Hostel & Travel was born. The B&B Hotel has 9 rooms - including well equipped rooms with great view over the lake and city - spreading over 8 stories with a mordern elevator so guests will feel most comfortable as at home. Breakfast is served on the cozy restaurant with warm and helpful staffAll rooms at the B&B are bright, airy and well equipped with airconditioner, 65 channels LCD TV, cool fridges, safety box, IDD phone and private computer with high speed internet access. Cosy bathrooms with tubs or showers, hair dryers and accessories.At the B&B Hanoi Hostel, with our helpful and enthusiastic team will certainly make your stay in Hanoi become a real gem of your trip. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Agoda, Hotels.com, HostelWorld, Odigeo, TravelUp and Ebookers so you can book your B&B Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.