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“Amazing staff”
Review of B&B Hanoi Hotel

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B&B Hanoi Hotel
Ranked #11 of 604 Hanoi B&B and Inns
Certificate of Excellence
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing staff”
Reviewed 10 May 2014

This little hostel is in a great location, good breakfast and clean room. However the main attraction to this wonderful place is the staff. Tony and Emma went above and beind to make our stay very enjoyable and easy. Arranging halong bay cruise, airport pickups and force feeding us coffee and bananas every time we got back!!
I can't recommend this place enough!

Thank you for everything.

Rachael, Caitlin and Nadine

Room Tip: Ask for a room on a lower floor. Some of the rooms up top are slightly damp.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Welshy1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at B&B Hanoi Hotel, responded to this review, 13 May 2014
Dear Guests ,

I am Mr Kevin - the Manager of B & B Hanoi hostel , on the behalf of B & B Hanoi Hostel Team , thank you so much for your great review on Tripadvisor.com.

I’m delighted to hear about your enjoyable stay at our hostel. We are certainly excited about our upcoming renovation and will continue to provide the best in hospitality to our guest in the future. I will share your wonderful feedback with my team as I’m sure they will be very encouraged by your compliment. Thank you for your great review so much and we look forward to seeing you again as soon as possible.

Warmest regards,
Kevin & Hostel' Team
B&B Hanoi Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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637 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
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English first
Shibecha-cho, Japan
1 review
Reviewed 10 May 2014

Only stayed for the one night but wish we could have stayed longer! Every member of staff was lovely and very helpful. The airport pick-up service was great and they also arranged transport back to the airport when it was time to leave for a good price. Our room was absolutely fine, and the location was ideal for exploring the city. They also arranged the Halong Bay tour which was the highlight of my time in Vietnam, so thank you guys!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at B&B Hanoi Hotel, responded to this review, 13 May 2014
Dear Guests ,

Thank you for choosing to stay with us and sharing your experience at B & B Hanoi Hostel.

We are glad that you enjoyed your overall stay with us. Your kindly feedback about our location, rooms, staff, airport transfer and pick up is greatly appreciated

We are always interested in suggestions, feedback that would allow us to improve upon our service standards. And we would promise to keep good work to deserve well with your wonderful feedback.

Once again, thank you for everything and we look forward to seeing you again as soon as possIble.

Please take good care and happy future travels.
Regards!
Kevin & Hostel' Team
B&B Hanoi Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
2 reviews
Reviewed 5 May 2014

Spent four nights here and felt very taken care of by the great staff, they were a huge help with organizing our tours to halong and sapa, they even rang us after we had left to make sure everything was going well for us. The hostel felt safe and secure, and was in a great location. Would definetly stay here on my next trip to Hanoi. The rooms were clean, great hot shower - overall excellent value for money. I'd definetly recommend B&B to anyone visiting Hanoi!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at B&B Hanoi Hotel, responded to this review, 13 May 2014
Dear Guests.

Warmest greeting from B & B Hanoi Hostel !

On the behalf of the Management 's respond , thank you so much for your valuable time to share such as the great comment on the site of tripadvisor.com and special thank you for your choosing to stayed in our hostel.

We are very happy to know that, our service is meeting your expectation ! We ensure to maintain our hostel' service and make sure all of the Guest will have a great time and enjoy to stay in our Hostel.

Thank you so much again for everything, we hope to have a chance to serve you again in the really near future.

Best warm regards,

Kevin & Hostel'Team
B & B Hanoi Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 April 2014 via mobile

Arrived expecting big things after reading such positive reviews. Used their airport pick up which was very good. Upon arrival the service lived up to expectation. The staff are superb, made us feel very welcome, helped carry our bags and helped us get orientated with Hanoi by talking us through a map. They didn't try and force tours upon us either which is always nice.

The disappointment however was the room itself. It seems old and dated, mould and damp in the corners of the room and the door to the bathroom would not close properly. We also found a few bugs scurrying around.

A thing we found strange was that the room did not have a curtain when we arrived. When we contacted reception it turned out it had been taken off that morning to be cleaned and would not be returned until the next day. After complaining about privacy as our room looked out onto the busy road infront they did solve the problem for us very quickly by fetching a spare curtain from their sister hotel - Another reason why we could not fault the staff.

Breakfast was good, however we were disappointed that we did not have time to get it on our second morning before our halong bay trip. We came down at 6:55am to check out so we could then sit down to have breakfast at 7 when it starts. However, because there seemed to only be one member of staff around for the next 20 minutes, by 7:30 we had not received our cooked breakfast and had to leave without it.

Stayed April 2014, travelled as a couple
Helpful?
6 Thank bullock37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2014 via mobile

2 months in SE Asia and this hostel stool out to us as our best experience. We were greeted by the friendliest staff, Tony was fantastic and not only showed us a few rooms that he thought would work best for us, but he also set up our 3 day, 2 night tour of Ha Long Bay, and organized our flights to Chiang Mai after the tour. The free all day coffee/tea service in the lobby, 3 computers, and free breakfast are things to take advantage of. The hostel has a great location near the lake, in the old quarter, and the staff sat with us and mapped out everything from the nearby museums to beer corner. She also recommended a restaurant for our first meal in the city and it was incredible (and cheap)! The beds were average hostel beds, although one of us slept in a cot and it turned out to be more comfortable than the bed, and we had a good shower, fridge, and tv. I would highly recommend this hostel to anyone staying in Hanoi.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Acorrine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at B&B Hanoi Hotel, responded to this review, 29 April 2014
Dear Guest.

Thank you for taking the time to leave us a great review on Tripadvisor.com, and we also would like to thank you for choosing to stay with us.

We are extremely happy to hear you enjoyed your stay at B&B Hanoi Hostel. We will make sure to pass along all the comments you made to our team. We will try our best to maintain of our hostel service and hope will be the best destination place for every Guests whom plan to have a great but cheap to stay in Hanoi.

Once again, thanks so much and we look forward to welcome you back again as your second home in Vietnam.

Warmest regards,
Kevin & Hostel' Team
B&B Hanoi Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Takamatsu, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

All I can say is: wow. The team at B&B hostel is the best I've ever experienced. They were kind, helped us with everything we needed and were pleasant. We were picked up from the airport on our first night, and from there we experienced nothing but great service. Tony was an amazing help, booking not only a fantastic two-day cruise to Halong Bay, but my girlfriend and my transportation in and around Vietnam, which we hadn't had the chance to do prior to our departure. The rooms are fantastic and an absolutely great value. This is hands-down the best hostel you can get in Vietnam. Thanks so much, everyone!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at B&B Hanoi Hotel, responded to this review, 29 April 2014
Dear Guests.

Warmest greeting from B & B Hanoi Hostel !

On the behalf of the Management 's respond , thank you so much for your valuable time to share such as the great comment on the site of tripadvisor.com and special thank you for your choosing to stayed in our hostel.

We are very happy to know that, our service is meeting your expectation ! We ensure to maintain our hostel' service and make sure all of the Guest will have a great time and enjoy to stay in our Hostel.

Thank you so much again for everything, we hope to have a chance to serve you again in the really near future.

Best warm regards,

Kevin & Hostel'Team
B & B Hanoi Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mandaluyong, Philippines
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

Location: Great location in central Hoan Kiem, Hanoi. It's near the sightseeing spots in the Hoan Kiem district and the French Quarter. It's a few blocks from the (Old Quarter) shopping district (but not near enough to be troubled with the noise and busy shops).

Service: They are the epitome of "service with a smile". They are always helpful and welcoming with sunny smiles. They displayed true professionalism in dealing with our group. Tony, in particular, was very diplomatic in finding a way to solve a minor inconvenience (that time, they were overbooked and had to ask us to give up one room). Hats off to the entire hostel (Tony, Emma, the rest of the morning duty staff and even the guys on night duty are fantastic and funny)!

Tours: Tony and Emily were always quick to respond to my emails and inquiries. We availed all our tours with them. They have partner agencies in arranging a Fansipan trek, Sapa tour, Halong Bay cruise and a Huong Son daytrip. Everything was well thought of and taken care of.

Value: Super value for money on both the rooms and the tours.

Tips: Ask Tony or Emma for tips on where to grab lunch or dinner.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KBBuenaobra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin T, Manager at B&B Hanoi Hotel, responded to this review, 29 April 2014
Dear Guests,

Warmest greeting from B & B Hanoi Hostel, Viet Nam !

Thank you so much for your great comment on the site of Tripadvisor.com and special thank you for choosing Our Hostel to stayed & Our tours service in Hanoi.

We are delighted to know that Our hostel services are meeting your expectation , we will try our best to maintain and sharing this comment to all of our Team .

One more time , thank you again for everything which you have done for Our Hostel , we do hope to have a chance to serve you in the future !

Best warmest regards,

Kevin & Hostel' Team
B & B Hanoi Hostel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about B&B Hanoi Hotel

Property: B&B Hanoi Hotel
Address: 16 Hang Thung Street | Old Quarter, Hoan Kiem, Hanoi 0084, Vietnam (Formerly Hanoi Spark Hotel)
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #11 of 604 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — B&B Hanoi Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
15 years ago, ever since I was a young Tour Guide, I was always thinking about how to set up a hotel/hostel that be able to meet up with all of the international tourists' expectation when they travel to Vietnam. After I have enriched my skill and knowledge in the tourism industry for almost a decade of hard work, together with my big passion in the hospitality industry and the joy of providing the most useful travel information for tourists as well as helping them to facilitate the best & the most valuable travel packages... Tony Dinh / the owner, along with assistance of the two established Sales Manager Ms. Lisa Nguyen and Ms Emma lead the small team of dedicated staff Tom , Mark, David, Anna . Our team will make your time memorable and enjoyable as our slogan says 'Arrive as our guest - leave as our family". For those reasons the B & B Hanoi Hostel & Travel was born. The B&B Hotel has 9 rooms - including well equipped rooms with great view over the lake and city - spreading over 8 stories with a mordern elevator so guests will feel most comfortable as at home. Breakfast is served on the cozy restaurant with warm and helpful staffAll rooms at the B&B are bright, airy and well equipped with airconditioner, 65 channels LCD TV, cool fridges, safety box, IDD phone and private computer with high speed internet access. Cosy bathrooms with tubs or showers, hair dryers and accessories.At the B&B Hanoi Hostel, with our helpful and enthusiastic team will certainly make your stay in Hanoi become a real gem of your trip. ... more   less 
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