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“Great hotel, excellent location”

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May de Ville Old Quarter Hotel
Ranked #119 of 588 Hotels in Hanoi
East Lansing, M
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel, excellent location”
Reviewed 12 March 2013

This is my second time staying at May De Ville Old Quarter Hotel. All I can say is my vacation in Vietnam couldn't start better than that!. Friendly staff was always available for help and information. Location was of course very central and convenient. Especially regarding touristic information and Tours. I actually booked Halong Bay 2 days tour and Sapa for 3 days tour for a very good price and service. I definitely recommend booking the tour through May De Ville. Thanks very much to all the staff for the nice service and the funny time.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maydevillehotel, General Manager at May de Ville Old Quarter Hotel, responded to this review, 5 April 2013
Dear Brett and Natal... B,

I am happy to hear that you and your husband have had a lovely stay at the May De Ville Old Quarter during your recent trip to our city.

It was a real delight that you have enjoyed our service, location,and especially the staff in the hotel. Your satisfaction is our utmost reward.

I am looking forward to your next visit.

Thank you very much,

General Manager
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683 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
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English first
Killarney, Australia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2013

My husband and I stayed here for our honeymoon last year. We found the rooms to be average. Small but were clean. The location is excellent right in the heart of the old quarter. The staff were very friendly and helpfull. Breakfast was average. Overall we would recommend it.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brett and Natal... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 March 2013

My husband book this without finding more about this hotel. I wouldn't have choose this place if I was the one who made the booking.

Location - Old quarter. Short walk to the lake and Water Puppet theatre. However, surrounding area looks more like slum as the hotel is located 4 doors away from 4 Big rubbish bin awaiting to be clear very night. Which means to say that you have to by pass this 4 smelly bins every night.

Room -
1) Ok. No mirror light in the bath room as it's fused. Informed them 3 times upon my arrival. Said will fit it before my return trip to Halong. it was still not fit though.
2) Leaking in the bath room. We didn't bother to inform them as we find that it's pointless since they can't even fit a simple bulb.
3) No shower screen in the bath room. As such, we literally squat down in the bath tub when we shower so as to avoid getting the floor wet as we dislike stepping onto a wet floor after a shower. We requested for them to fix up the shower screen. Staff said there's none available.
4) Mattress was hard. Only 1 flat pillow given

Breakfast - Limited selection. Food tasteless

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank memory001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maydevillehotel, General Manager at May de Ville Old Quarter Hotel, responded to this review, 4 April 2013
Dear Guest,

Dear memory001,

Thank you for your great feedback following your recent stay at the May De Ville Old Quarter. I am sorry that your experience did not meet your expectations.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

General Manger
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Hanoi, Vietnam
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 February 2013

We arrived in the morning and our room - Honeymoon Suite was not ready. They offered us a family room for a short relax until our room ready.
After around 2 hours, we were moved to our room - Honeymoon Suite and wow, the room was spacious. They set up roses on bed, in bath room and it was so nice. Safety box, large wardrobe, laptop with internet connection, large bathroom with bathtub.The suite had huge private balcony and I loved it!
Breakfast was served on first floor and a bit poor. The staff was not very attractive.
The room is large, clean, full amenity however the design is a bit boring. In general, it's good for that money.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank April04008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maydevillehotel, General Manager at May de Ville Old Quarter Hotel, responded to this review, 4 April 2013
Dear April04008,

I am happy to hear that you and your group have had a lovely stay at May De Ville Old Quarter.

Your comment on the breakfast and the staff is well noted and we will have it reviewed with our team.

Again thank you for your constructive feedback and We hope that you will present us the opportunity to better serve you in the near future.

General Manager
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Malaysia
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 February 2013

Hardly had to take any tuktuks since we walked around the great places around Hanoi. The hotel has a great location - we shop then drop them off then go around again. Lovely hotel -- very comfortable bed, great facilities. The also have a wonderful staff. I emailed their customer service and planned, asked, consulted about everything . So when we got there - everything was set and all we need to do if wait by the reception area for our pick up. She even handled our airport transfers plus even changing our money. Felt very safe and well taken cared of :) Will definitely recommend it!

  • Stayed September 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank decembermaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maydevillehotel, General Manager at May de Ville Old Quarter Hotel, responded to this review, 4 April 2013
Dear Decembermaiden,

Thank you for writing such a wonderful review about your stay at May De Ville Old Quarter. It is a great pleasure to read that you were able to enjoy a nice stay with us.

We would also like to thank you for your appreciation of the service provided by our staff.

Your compliments have been passed on to our team and I am sure it will serve a great encouragement for them to keep up their good work.

We all look forward to having the pleasure of welcoming you back soon.

General Manager
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Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 February 2013

The hotel is located in Old Quarter and closed to everything! I've stayed here for a few nights. The rooms were clean and modern, incredible staffs and comfortable. Breakfast was yummy. Overall, I am very satisfied with the level of service provided through my stay at this hotel. I'd definitely stay next time when return to Hanoi.
P/S: To be safe, My advice is that you should book a tour to Sapa or Ha Long at the hotel instead of booking online. If anything goes wrong, the hotel will return the money! I recommend Mrs Hoa, she has been very helpful.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PheebsN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maydevillehotel, General Manager at May de Ville Old Quarter Hotel, responded to this review, 4 April 2013
Dear PheebsN,

Thank you very much for sharing this glowing review about your recent stay at the May De Ville Old Quarter,
We are delighted to hear you had such a memorable time during your stay. We truly appreciate the tips you are giving to future guests.

We are really looking forward to your next visit at our hotel.

General Manager
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Adelaide, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 February 2013

this hotel isnt the flashest but it makes up for it with attitude. its right in the middle of the old quarter so you get to see the place wake up and never sleep. the rooms are very clean and isolated from the noise out side the staff are so friendly you just about expect to be tucked in at night the breakfasts are great, we had'nt booked the rest of our journey so with some research on there computers and help from the fantastic staff they booked our flights and accommodation in hoa ann. again thankyou to all the staff . ps English not a problem

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sandor t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maydevillehotel, General Manager at May de Ville Old Quarter Hotel, responded to this review, 4 April 2013
Dear Sandor t,

It was great to read such positive a feedback like yours and I thank you for that.

We have a passion for all of our guests and cannot help indulging them. Our utmost reward is to hear our guests satisfaction. This is the reason why my team and I were so happy to read your kind words.

We look forwar to welcoming you back.

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about May de Ville Old Quarter Hotel

Property: May de Ville Old Quarter Hotel
Address: 43 Gia Ngu St, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #119 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — May de Ville Old Quarter Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Located at one of the most crowded streets in the Old Quarter, within walking distance of the central business district and major local attractions, May de Ville Hotel experiences both the modern, high-speed urban lifestyle as well as the unique, charming and impeccable elegance of Hanoi. Features include nearly 96 well-appointed rooms with city view, IDD telephone, air-conditioning, LCD televisions, etc. Modern and cozy bathrooms with bathtubs or showers, hair-dryers and accessories are freely provided. For international travelers, May de Ville Hotel with the helpful and friendly staff is more than a luxury hotel - it's somewhere that will make you feel like home. ... more   less 
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