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“Great value for money”

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Grand Plaza Hanoi Hotel
Ranked #238 of 607 Hotels in Hanoi
Certificate of Excellence
Reviewed 20 November 2013

The golden doors and ornate Roman columns may give a confusing signal to its identity. But Grand Plaza Hanoi is a good hotel to stay in the Vietnamese capital.

While it is 8 km away from the popular Old Quarters, the cab ride costs only 100 Viet Dong. The hotel has a nice breakfast spread with fresh Viet dishes like Pho being offered.

The rooms are very large and comfortable. Bathroom is huge too.

Ask for a higher floor for a nice view of Hanoi. Restaurants close at 10 am...that's an irritation.

Overall, a nice hotel to stay at affordable prices.

Stayed: November 2013, travelled on business
Thank Ranjeet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 - 53 of 133 reviews

Reviewed 14 November 2013

It's a good business hotel. Period.
This is the part of town that you don't want to stay in unless your work brings you here. The National Convention Centre is a 10 min walk away.

The hotel is covered in gold, which can dent your sensibility a bit. The lobby is ornate in one word.

The rooms are comfortable, but completely lacking in character. On the whole, for its price, a good hotel that you will be comfortable in.

Dining options are huge. The buffet breakfast is popular and wide. But clearly pricing for food is over the top compared to the rest of hanoi.

Not much to do in the area. Couple of massage places, and a couple of blocks down a very nice beer garden (walk down Tran Duy Hung about 5-600 metres - on the other side of the road from the hotel).

Be wary of walking around in the night. Safe, but you will be propositioned as a single male.

  • Stayed: November 2013, travelled on business
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1  Thank nandieux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

if your staying in hanoi, this is perfect....staff are wonderful, attentive,understanding, just lovely, at breakfast each morning I would order an omette with everything on it ...on the third day I walked up to order my omette and it was handed to me with a smile, he remembered.....all of the staff are great, you never hear of the resturant or kitchen staff......we done the food was delicious...we stayed here for a wedding ...held at the hotel, it too was fab and the door men, exceptional,,,,thankyou for making my stay and the wedding party from aussie a great one,,,others guest, young one talked of the niteclub attached to the hotel, comes with dancing biniki clad girls in cages,,,all above board, just quirky and fun,,,opens all hours...go there ,,,,enjoy ...we did....thankyou Grand Plaza Hanoi Hotel...well done xxxx

  • Stayed: September 2013, travelled with family
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Thank 22jenny22_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2013

Fine hotel for any business traveler in Hanoi . very spacious and clean rooms . Have stayed here 2-3 times always comfortable. Nice swimming pool , Jacuzzi . The staff was friendly . You also have a club in the basement playing good music with many people on friday nite...

Stayed: October 2012, travelled on business
1  Thank Sherry220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2013

A perfectly fine hotel for business travelers or others visiting this area of Hanoi. Given that our meetings were very nearby, I found little to complain about during my visit. The staff was friendly. The rooms were spacious, clean, and well-equipped. The main restaurant offered a wide variety of high quality dishes. And the gym/health club was, like the rooms, spacious and outfitted with state-of-the-art equipment. Built by a Korean company (the first 2-3 channels on in-room TV are Korean-language) it's obvious that very little expense was spared in building and outfitting this hotel. Everything I like to see in a room wad provided for, right down to the shoe horn hanging in the closet.

What the hotel lacks is guests - at least, it did during my visit in Aug 2013. Perhaps it was off-season, and the tourists will appear by the bus-load when the heat abates, later in the year. Perhaps it was the relatively distant proximity to the city itself. Perhaps a bit of both.

Regardless, if you're a business traveler with meetings in that part of the city, you can do far worse for under $100. If you're a tourist traveling independently, try something closer to the city centre.

Stayed: August 2013, travelled on business
2  Thank ironrooster73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

On August 2, my team and I selected your hotel for our business trip to Hanoi for several reasons: 1) a five-star hotel assumed excellent and efficient services, 2) utilities such as internet service, etc… are reliable, 3)proximity to our vendor’s office. Although overall, the hotel met expectations, at check out, the hotel tried to charge us for 2 nights although we have only stayed for one night – the one night that is not happening yet. The hotel blamed booking.com for the paperwork error and refused to charge us fairly. When I requested Hien, the receptionist servicing us, to speak to a manager, she refused to address me and even said that she will not speak to me and will only address my employee. We were in a rush for our next meeting, the manager was never called although we repeatedly requested this, and we ended up paying for 2 nights.
To settle this quickly, we even offered to pay the commission that the hotel was paying booking.com in exchange for the one night that we did not stay in and the hotel refused. It seems that aside from the aggressive marketing that the hotel has spent, there were little booking that day and the receptionist was trying to trick us into paying what we did not spend. This is a behavior that I would see from mediocre hotels of 1 – 2 stars, where they are going through financial problems and trying to offset the expense regardless of ruining the customer experience, but I am very surprised to see this behavior from a junior staff working at a 5 star hotel.
When I told Hien that if she does not charge us fairly, we will post our experience on the social media channel, all travel sites, so that other customers do not have to deal with the same experience. Her response was – go ahead, do it.
I understand that this is a new establishment and it might take awhile to get the operation to operate in a 5-star manners. While other services such as Le Jardin restaurant offered excellent services, this horrible, sexist experience encountered was a big surprise.

  • Stayed: August 2013, travelled on business
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1  Thank XuanHuong L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2013

This is a massive block of a hotel, huge and without any character. With an entrance lobby the size of a football pitch. The modern rooms though are large, comfortable and pleasant enough, and my room on the 26th floor had a good view over the suburbs of Hanoi. The bathroom was especially nice. The main purpose of the hotel seems to be to take in large tour groups from the region, but I was there on business and found the facilities in the room pretty good. the Wi-Fi was excellent. One of the worst things about the hotel was the dreadful, always empty restaurants. After the first night, you realise that you have to eat out. Next trip, I shall be looking for a hotel that better reflects the character of Hanoi.

Room Tip: The higher in the tower block, the better the view
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  • Stayed: June 2013, travelled on business
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Thank Wayster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Plaza Hanoi Hotel

Address: Tran Duy Hung Street, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #238 of 607 Hotels in Hanoi
Price Range: £73 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Plaza Hanoi Hotel 5*
Number of rooms: 14
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