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“Very Good Hotel in Hanoi with Courteous staff” 4 of 5 bubbles
Review of Prestige Hotel

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Prestige Hotel
Ranked #253 of 578 Hotels in Hanoi
Melbourne, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Good Hotel in Hanoi with Courteous staff”
4 of 5 bubbles Reviewed 2 November 2013

Stayed in this hotel for four days during our last visit to Hanoi. Excellent facilities. Very guest friendly. Front desk staff fabulous. Concierge staff very helpful. Speaks English very well. Helped us in every facet, providing directions, getting Taxis, very good wifi at rooms without any cost. Restaurant and room services are very reasonably priced. Highly recommended.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SerendibTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHanoi, Guest Relations Manager at Prestige Hotel, responded to this review, 18 November 2013
Dear Sir/ Madam,

Greeting from Prestige Hotel Hanoi and hope this email finds you well.

On behalf of Management Team, I would like to thank for your time spending on writing us comments. We highly appreciated on what you've had at our property. We hope Prestige Hanoi would be apart of your memorable moment during your trip.

Once again thank you for your comments and we look forward to seeing you again at Prestige Hotel Hanoi.

Have a good day and regards,
Management Team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

102 reviews from our community

Traveller rating
    13
    65
    19
    5
    0
See reviews for
15
39
3
18
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 30 October 2013

stayed with my family for 3 nigths. we stayed in an apatrment . two bedrooms with living room and dinning table. graet for family. the staff is very nice and most helpfull. the breakfast is very rich with a lot of ingrediants. the hotel has a very little pool on the top. when we were there the water were frizing but the view from the top is very nice. the hotel is located about 15 minuts from the center, the lake and night market.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shaoulse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHanoi, Guest Relations Manager at Prestige Hotel, responded to this review, 18 November 2013
Dear Sir/ Madam,

Greeting from Prestige Hotel Hanoi and hope this email finds you well.

On behalf of Management Team, I would like to thank for your time spending on writing us comments. We highly appreciated on what you've had at our property. Your experience is our improvement in order to provide the better service for customers day by day. We hope Prestige Hanoi would be apart of your memorable moment during your trip.

Once again thank you for your comments and we look forward to seeing you again at Prestige Hotel Hanoi.

Have a good day and regards,
Management Team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

We enjoyed our stay at the Prestige. The staff was helpful and very friendly. They were attentive to our children and helped us with all our needs. The hotel restaurant was often not busy but the food was delicious and service good. The buffet breakfast was large with both eastern and western choices. We chose the hotel because of the price and the pool. We were so busy we did not end up using the pool but the large bath tub was lovely. The little neighborhood the hotel is in is much quieter than the old Quarter. The Old Quarter is about a 10-15 minute walk from there. I wished we were a little closer into town but am happy to not hear scooter horns and people all night.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHanoi, Guest Relations Manager at Prestige Hotel, responded to this review, 25 October 2013
Dear Sir/ Madam,

Greeting from Prestige Hotel Hanoi and hope this email finds you well.

On behalf of Management Team, I would like to thank for your time spending on writing us comments. We highly appreciated on what you've had at our property. Your experience is our improvement in order to provide the better service for customers day by day. We hope Prestige Hanoi would be apart of your memorable moment during your trip.

Once again thank you for your comments and we look forward to seeing you again at Prestige Hotel Hanoi.

Have a good day and regards,
Management Team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gympie, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

We stayed at the Prestige Hotel just over 12 months ago (a little late doing our review), but were happy to be a little away from the hustle and bustle - only a cheap taxi fare away though. The staff were all very accommodating and friendly, happy to arrange taxis, give directions and help out in any way. Our room was clean and comfortable. We had a plentiful breakfast each day at the restaurant and enjoyed a few drinks at the rooftop bar of an evening with Minh, who is very personable and friendly, and has great English. It was too hot to swim in the pool during the day, but we were sighteeing, shopping and visiting Halong Bay, so didn't miss it. We are happy to recommend the Hotel and will stay there when we visit Hanoi again.

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DONELLE S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHanoi, Guest Relations Manager at Prestige Hotel, responded to this review, 25 October 2013
Dear Sir/ Madam,

Greeting from Prestige Hotel Hanoi and hope this email finds you well.

On behalf of Management Team, I would like to thank for your time spending on writing us comments. We highly appreciated on what you've had at our property. Your experience is our improvement in order to provide the better service for customers day by day. We hope Prestige Hanoi would be apart of your memorable moment during your trip.

Once again thank you for your comments and we look forward to seeing you again at Prestige Hotel Hanoi.

Have a good day and regards,
Management Team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 15 October 2013

We spent a total of 5 nights at this hotel, 4 on our first visit and 1 after our return from Halong Bay. The staff were very friendly and helpful and they have a good understanding of the English language (something many hotels we stayed in did not have). The staff booked our day trips for us, getting some good deals along the way. They also looked after our luggage while we went to Halong Bay for 2 days.

The rooms were a bit on the small side but on our 2nd visit they upgraded us for free. We had all our breakfasts here and they were great. We also had 2 dinners and these were also very good. The rooftop bar has great city views but the pool is a bit on the small size. Not the best location but the staff were happy to organise taxis and the cost was minimal.

Overall we were very happy with this hotel and would stay here again.

Room Tip: Ask for a room with a separate shower and not above the bath.
See more room tips
  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHanoi, Guest Relations Manager at Prestige Hotel, responded to this review, 25 October 2013
Dear Sir/ Madam,

Greeting from Prestige Hotel Hanoi and hope this email finds you well.

On behalf of Management Team, I would like to thank for your time spending on writing us comments. We highly appreciated on what you've had at our property. Your experience is our improvement in order to provide the better service for customers day by day. We hope Prestige Hanoi would be apart of your memorable moment during your trip.

Once again thank you for your comments and we look forward to seeing you again at Prestige Hotel Hanoi.

Have a good day and regards,
Management Team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
155 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 bubbles Reviewed 30 September 2013

The hotel is a taxi ride away from the French Quarter and Old Quarter. Its a small "modern" hotel. The room I occupied was modern and clean with a small modern and well equipped bathroom but totally devoid of any local flavor. If you are looking for that, this is not the place. But if you want a small comfortable room with the key utilities including free wifi, this is good enough for a short stay. I would describe it as premium economy rather than tourist or business class

Watch out for the thin walls - you can hear the neighbor next door clearly!

Breakfast is basic buffet. Extras including Vietnamese coffee is good but is an extra charge! The Vietnamese beef noodle soup is recommended at breakfast

Overall service is average

  • Stayed August 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank siglo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHanoi, Guest Relations Manager at Prestige Hotel, responded to this review, 8 October 2013
Dear Sir/ Madam,

Greeting from Prestige Hotel Hanoi and hope this email finds you well.

On behalf of Management Team, I would like to thank for your time spending on writing us comments. We highly appreciated on what you've had at our property. Your experience is our improvement in order to provide the better service for customers day by day. We hope Prestige Hanoi would be apart of your memorable moment during your trip.

Once again thank you for your comments and we look forward to seeing you again at Prestige Hotel Hanoi.

Have a good day and regards,
Management Team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
162 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 28 September 2013

We spent three nights in this hotel. The rooms were spacious and clean.The first room they put us in smelt like cigarette smoke the staff were happy to move us when we complained.Breakfast was great with heaps of choice. The staff were very pleasant and helpful. You will need to get a taxi if you want to visit the Old Quarter as it is not walking distance. There are some resturants near by that are walking distance if you ask the staff at reception they are happy to give directions.Overall a pleasant stay.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank shazal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHanoi, Guest Relations Manager at Prestige Hotel, responded to this review, 8 October 2013
Dear Mr. Sir/ Madam,

Greeting from Prestige Hotel Hanoi and hope this email finds you well.

On behalf of Management Team, I would like to thank for your time spending on writing us comments. We highly appreciated on what you've had at our property. We hope Prestige Hanoi would be apart of your memorable moment during your trip.

Once again thank you for your comments and we look forward to seeing you again at Prestige Hotel Hanoi.

Have a good day and regards,
Management Team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Prestige Hotel

Property: Prestige Hotel
Address: 17 Pham Dinh Ho, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #253 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the Prestige Hotel, a new four-star international standard hotel tucked away on a tree-lined street in the heart of Hanoi. Just 15 minutes walk from the buzzing lanes of Hanoi’s Old Quarter and the enchantment of Hoan Kiem Lake, the Prestige Hotel offers the perfect combination of modern luxuries, impeccable service, and excellent value for the business or pleasure traveler. The hotel features 80 guestrooms including elegant suites and an executive apartment, dedicated conference facilities and a business center, a full-service restaurant offering the best in international cuisine, a fitness center and a rooftop swimming pool and cocktail bar. ... more   less 
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