I've just returned from the second of two quite long stays in this excellent modern hotel and warmly recommend it for both short and longer visits to Hanoi. I should say that I'm a regular traveller to Hanoi and know several of its hotels quite well. This one is actually a most impressive place. It's brand new (opened Sept 2010) and made me feel welcome, valued, safe and cheerful throughout both stays. The location is NOT obscure: it's in a pleasant leafy area of what's sometimes still called the French Quarter, and is 10 minutes walk or 5 minutes by taxi from the city-centre Opera House and Sword Lake: two of the city's major landmarks. There are always taxi drivers in Hanoi who don't know the city well and won't recognise a location by street name only (especially if a foreigner who can't speak Vietnamese is attempting to pronounce a name like Pham Dinh Ho Street) : good hotels like Prestige will happily provide a "pleast take me to" card written in Vietnamese with clear directions for the driver, together with a map with the spot marked so it's easy to work out the appropriate route.
The hotel itself is super-clean, quiet (apart from the city authorities' morning public address broadcasts - not the hotel's fault! - see below) and good value for Hanoi, which is now becoming a fairly expensive Asian city. My room was sleek and well-appointed, and agreeably unclaustrophic - big picture windows with panoramic view of the city. Good room service breakfasts available from very early morning to suit those with a.m. flights etc. My room was in one of the upper-grade categories so there were none of the oddities of construction noted by other reviewers - ie the bathroom was spacious and self-contained, and had nothing like the see-through glass panels that worried other reviewers - no modesty problems at all. Also, the so-called 'radio' complained about in one of the reviews is in fact clearly the ubiquitous public address system to be found in most urban neighbourhoods in Vietnam - it's not the fault of one's hotel that the city authorities broadcast things like traffic information and festive music on these outdoor loudspeakers in the early mornings and afternoons. People who visit Vietnam have to recognise that they may encounter unfamiliar things and experiences and adjust accordingly - the delights of travel to Hanoi far outweigh the occasional hiccup. The Prestige is full of young, keen and eager staff whose English may not be perfect but whose super-civil manners and enthusiasm for their jobs are a credit both to them and the excellent Vietnamese management - I found the hotel far superior in a host of important ways to the foreign-owned chain hotels to be found elsewhere in the city, where the service can be slapdash and staff morale low.
I will be staying in the Prestige again later this year and expect to be happy and comfortable there again - as I say, it's a place I confidently recommend to others. (And if you want to stay in the Old Quarter, go ahead. But you'll find that though delightful for strolling and shopping, it's a locale that's infinitely noisier and more congested than the area around the Prestige, and I'd be very careful indeed about hotels in the Old Quarter -some are said to be ok; others appalling and very over-priced.
One other thought: the Prestige is well situated for ther things that visitors may find desirable: apart from its own restaurant which mostly serves Western food, it's 5 to 10 minutes walk from 3 really excellent Vietnamese-speciality restaurants in handsome well-restored 20th-century French villas - my favourite is Au Lac House at 13 Tran Hung Dao Street, but experienced Hanoi sojourners are also keen on Nha Hang Ngon at 26 Tran Hung Dao, and Nam Phuong in Phan Chu Trinh St. )
- Official Description (provided by the hotel):
- Welcome to the Prestige Hotel, a new four-star international standard hotel tucked away on a tree-lined street in the heart of Hanoi. Just 15 minutes walk from the buzzing lanes of Hanoi’s Old Quarter and the enchantment of Hoan Kiem Lake, the Prestige Hotel offers the perfect combination of modern luxuries, impeccable service, and excellent value for the business or pleasure traveler. The hotel features 80 guestrooms including elegant suites and an executive apartment, dedicated conference facilities and a business center, a full-service restaurant offering the best in international cuisine, a fitness center and a rooftop swimming pool and cocktail bar. ... more less
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