my wife and i have stayed at the Indochine Queen 2 Hotel on 2 previous occasions and have thoroughly enjoyed it. so when we decided to visit Hanoi again we had no hesitation making our reservations with the Indochina Queen Hotel for 6 days. we asked for a front room with a balcony and
because we were considered to be regular guests we were "upgraded". when we arrived at the hotel they advised that all the frontrooms were booked out, we also noticed that all the previous staff was not at the hotel any longer.
we got a room in the second adjoining building and it was a complete disaster. the room had a small balcony with a broken timber table(no doubt it had been out in the weather for some time) and our view was a massive watertank.
the room was long and narrow and the end of the bed was only about 1 meter from the wall. the room was dirty, a chair still had food on it, the blind was broken, 4 lights were not working, the lights in the hallway were broken so we had to use a torch at night to find the key-lock. outside our room halfway up some steps was an old mattress.
the room does not have a safe, so i asked the reception to put our travelwallet with passports and money in their safe, but when i asked for it they had it just in a drawer, anybody could have taken it. when i told the staff that i insisted they put it into a safe they were kind enough to bring a small safe to my room that i could use. so it appears safes are available but you have to insist on one in your room.
in my previous reviews on this hotel i have praised their breakfast as it was good and varied then, but things have changed. the hot food is stone cold, there is not the selection they used to have and the staff is surly and do not even bother to say "good morning" although my wife and i usually were the only ones having breakfast. it was my perception that the hotel was empty and maybe other people have had a similar bad experience.
apart from emptying the rubbish tin and replacing the tiny bar of soap nothing was done to the room for 6 days, it was not serviced once, maybe that was my own fault as i am in the habit of always pulling the bedcovers up and i think they just could not be bothered.
on our 4th day we returned to the hotel and the wet towels were still on the floor so i rang and asked for dry towels and the girl (same girl from b'fast) came up, gave us the towels and asked us if we wanted the room serviced. by that time we justed wanted a rest and told her not to bother.
it is a great shame, we loved this hotel and the staff on our previous 2 visits, but something has gone wrong.
Indochina Queen, you are not a queen any longer, you are now an old, tired, worn-out woman without any personality and your staff has become complacent like you.
we were looking forward to our stay in Hanoi and staying at the hotel and seeing the courteous, attentive staff again and be greeted like friends, but you managed to ruin our stay in Hanoi and we certainly did not expect that.
we had to catch a flight to KL at 9am so we had to leave the hotel at 6am. when i went downstairs there were 2 campbeds in the reception-area and i had to wake the 2 guys there and they were totally annoyed and unpleasant that we woke them so early.
at least the kitchen-staff were kind enough to give us each a banana, a boiled egg and 2 slices of bread because we missed b'fast
give this hotel a miss there is better value around with more pleasant staff.(you may want to refer to my review on Serene Palace Hotel-Hue and the suggestions for Hanoi hotels)
- Official Description (provided by the hotel):
- The newest three star Indochina Queen II hotel is new hotel of Indochina Queen hotel Group, perfectly located in heart of Old Quarter. It is easy access to famous restaurants, shopping centers, banking facilities and entertainment activities in Old Quarter, and just 3 minutes to walk to Hoan Kiem Lake and 40 minutes on taxi from Noi Bai International airport.It is also very convenient for you to discover the Opera House, Ho Chi Minh Memorial Complex and the War Museum, Dong Xuan Market and enjoy the bustling atmosphere of Vietnamese capital. ... more less
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