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“Hotel l'Opera Hanoi”

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Hotel de l'Opera Hanoi
Ranked #83 of 606 Hotels in Hanoi
Certificate of Excellence
Reviewed 4 January 2012

Hi, we stayed at these hotel in december, we were there for our honeymoon. This place is really nice, for what we saw it is one of the best hotels in Hanoi. Great location, service, staff, rooms are big enough and clean, we did not have any complaints. Although the city is not quite what we expected, so be ready to be surprised, and beware, it is a dirty city. But a beautiful one.

  • Stayed: December 2011
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Thank Mmichan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel de lOpera H, General Manager at Hotel de l'Opera Hanoi, responded to this reviewResponded 30 January 2012

Dear Mmichan,
Thank you for writing a review on Hotel de l'Opera Hanoi on tripadvisor.com.
I am pleased to hear that our hotel was selected by you for your honeymoon and you quite like our hotel's location, service, staff and room. I will personally pass your compliments to my colleagues as I think it's really encouraging for us to continously upgrade our service quality.
Thank you again and I look forward to seeing you soon in Hanoi for your next stay.
Yours sincerely,
Olivier Delangre
General Manager
Hotel de l'Opera Hanoi- a member of MGallery Collection

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1,173 - 1,179 of 1,550 reviews

Reviewed 2 January 2012

de l'Opera offers great value for money. It is located at the higher end area of Hanoi (one street away from the chaos) near the Opera House, Hilton, branded shops like Gucci, Longchamp, LV, Cartier etc. Service from the bellboy, front office to the housekeeping is fantastic. Room is great but the only shortcoming is the shower mixer of which the volume of water is difficult to control & the shower head holder has a limited angle to it (hope the management know what i mean & look into it). Overall we enjoyed the stay in de l'Opera.

  • Stayed: December 2011, travelled with family
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1  Thank beckie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel de lOpera H, General Manager at Hotel de l'Opera Hanoi, responded to this reviewResponded 30 January 2012

Dear beckie c,
Thank you for spending times to write a review on Hotel de l'Opera Hanoi on tripadvisor.com.
I am glad to hear that you like our hotel in terms of location, room, service quality of Bell team, Front Office and Housekeeping.
We highly noted your comments on the shower mixer and our Engineering team will take care of fixing it.
Thank you again and I hope to welcome your next stay in not a far distant future.
Yours sincerely,
Olivier Delangre
General Manager
Hotel de l'Opera Hanoi- a member of MGallery Collection

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Reviewed 1 January 2012

Stayed here at the end of our trip. Difficult to see in the room it was dark and needed more light. At checkout we were billed for someone else's dinner and they were quite fixated on our minibar consumption eventhough we repeatedly told them we had not had anything from it

  • Stayed: December 2011
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Thank AsianTravellina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel de lOpera H, General Manager at Hotel de l'Opera Hanoi, responded to this reviewResponded 30 January 2012

Dear AsianTravellina,
Thank you for your review on Hotel de l'Opera Hanoi.
I am sorry for the billing issue you have encountered during your stay here. Such issue has been rectified immediately.
Thank you and I would welcome you back to our hotel for your next visit to Hanoi.
Yours sincerely,
Olivier Delangre
General Manager
Hotel de l'Opera Hanoi- a member of MGallery Collection

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Reviewed 1 January 2012

Great hotel located close to the Opera House and Old Quarter and only a very short walk to the Turtle lake. The hotel does have a boutique feel with a central covered atrium, nice restaurant and great bar offering cocktails and DJ on some nights, although it was quite quiet when we were there and choose to walk to the Sofitel Metropole around the corner as their Bamboo bar had more atmosphere. Staff are very friendly and helpful with pretty goood English. When we arrived, the check in was seamless and we were upgraded to a suite (though I think this is because I have a platinum A Club loyalty card). The porters had our bags to our room within minutes. The room was fantastic, massive bed and I mean high! Amazing bathroom with roll top bath and lovely amenities. Also had a massive TV at the end of the bed, which was fine except you had to be on or in bed to watch it, the only downside of the room really. The room had the usual mini bar but also an expresso coffee machine! There is a fair amount of traffic noise, which can't be helped and I know they have some rooms facing into the atrium which no doubt will be quieter. The pool still wasn't finished when we were there and don't count on it being done soon. Absolutely fab hotel and very good value. Would stay here again without doubt if I was in Hanoi again....

Room Tip: Rooms facing the atrium will be quieter - or ask for a room on a higher floor
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  • Stayed: December 2011, travelled as a couple
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Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2011

A lovely new hotel, well situated in central Hanoi, we stayed here for 3 separate nights over a week, managing 3 different rooms, which made for interesting comparisons. Firstly the good bits: I think these may have been the most comfortable beds I have ever slept in. Enormously high, they require a bit of a leap in (and I'm 5'8"!), but well worth it. Super set of toiletries and other essentials, including loofahs, with L'Occitane shower gels etc. Plenty of hanging space, bathrobes, and other useful bits and bobs. Public rooms are lovely, with a heavy scent of orange and cinnamon. Breakfast was good, with a range of offerings (including a range of slightly odd cakes, but hey ho!). Now the less good bits: it's not possible to have a bath if you have a twin room - you only get showers, which is a pain; the showers themselves are lovely and large, with a rain shower in the roof, and a smaller wall mounted shower if you don't want to get your hair wet... - as long as you stand at the far end of the shower room, because it's not possible to angle it downwards to stop your hair getting wet! The first room we stayed in was on the top floor, and had a really low ceiling, which was rather oppressive with the brown ceiling, although the other two rooms were much better in this respect. A flat screen TV is set into a picture frame, which is an excellent idea, sadly marred by the fact that the frame was about 3" too big all the way round. China in the restaurant looks lovely, but has some deeply irritating features - the side plates are oval, and not big enough to butter a slice of toast on, the cups have to be carefully placed back on the saucers in order to slot the handle into the hole for it, and why do they have to lay all the flatware at a peculiar angle at each setting? All fairly minor points, but irritating, in what could be a really lovely hotel.
By the way, if you stay on either a Saturday or Sunday, prepare yourself for the "improving" messages and music over the loudspeakers in the nearby Opera square!

Room Tip: Room on the top floor had a low ceiling
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  • Stayed: December 2011, travelled with friends
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Thank FionaH27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel de lOpera H, General Manager at Hotel de l'Opera Hanoi, responded to this reviewResponded 30 January 2012

Dear FionaH27,
Thank you for your review toward Hotel de l'Opera Hanoi on tripadvisor.com.
It's my pleasure to hear that you like our hotel in terms of location, the mattress quality, room's amenities, breakfast, china in the restaurant…
We highly noted your comments toward the hotel because we think that they are really important for us to continuously upgrade our service quality.
Thank you again and I look forward to seeing you soon for your next stay at our hotel.
Yours sincerely,
Olivier Delangre
General Manager
Hotel de l'Opera Hanoi- a member of MGallery Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2011

After a long trip from Europe arriving for the first time in Vietnam this brandnew hotel gives you a warm welcom with small but luxirious rooms with fantastic bed where you can rest after the long journey. The bed in de delux room takes almost the hole space but you have enough storage for your luggage. Bathroom also small but luxirious with all you need.
All in all is de splendid decoration dramatic as you would expect from a opera scenery.
Rooms faces the court with calmin waterfall. Reception is professional en most of them speek fluently english. The oposite with de restaurant staff. They need to improve there servicelevel. Breakfast very french en fantastic choises. To point out the superb bread en pastry choice. Good juices en wel presented.One of the best breakfast we had in Vietnam.

Biggest minor: We where promised in advance that pool en spa would be open.
When we arrived is was not finished en there was not even a expected openigsdate. very disapointing , especially when weather is rainy en little bit cold.

Another item: If the have receptions or presentations in the court. You might get woken up when you have your lunch nap.

All in all you get a five star feeling with five star pricing in a perfect position in center with brandnew luxurious but smaller rooms.

  • Stayed: December 2011, travelled as a couple
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Thank Patrick Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel de lOpera H, General Manager at Hotel de l'Opera Hanoi, responded to this reviewResponded 30 January 2012

Dear tripadvisor member,
Thank you for taking times to write a review toward Hotel de l'Opera Hanoi.
It's great to hear that you like our hotel with regards to the room, the bed, bathroom, decoration, breakfast and the professtional service delivered by our Front Office team.
I am sorry for the pool and spa problem. For your kind information that now our pool is already operation and the spa is expected to be on within this quarter.
We highly appreciate your comments and we are on the way of upgrading our restaurant service quality.
Thank you again and I look forward to welcoming you back to our hotel in the near future.
Yours sincerely,
Olivier Delangre
General Manager
Hotel de l'Opera Hanoi- a member of MGallery Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2011

The triple F hotel in Hanoi! Aside its perfect location, the Hotel de l'Opera is just an amazing and truly unique hotel. Traveling a lot for work in Asia, I can say without any doubt that this hotel is the best I have never been. You will find yourself in the old Hanoi but with a modern touch as soon as you will get in your room. Interior design is astonishing and the surelevated king size bed is a must! When it comes to the bathroom, again, no hotel can beat theirs! Hotel de l'Opera has become my new standard and make me feel miserable in every other hotels I am staying at. I can't wait my next trip to Hanoi.

Room Tip: All rooms are quiet but I will definitely recommend you the ones with the view on the Opera.
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  • Stayed: December 2011, travelled on business
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1  Thank deForge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel de l'Opera Hanoi

Address: 29 Trang Tien Street | Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #83 of 606 Hotels in Hanoi
Price Range: £82 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel de l'Opera Hanoi 5*
Number of rooms: 107
Official Description (provided by the hotel):
Operatic Glamour in the Heart of Hanoi: Hotel de l'Opera Hanoi - MGallery by Sofitel offers travellers a sophisticated break near the iconic Hanoi Opera House. As soon as you arrive, you can't fail to be won over by the magic of the setting and the theatrical interior, filled with rich shades, silk drapes and flamboyantly coloured furniture. The same decadence runs through the 107 rooms and suites that combine 21st Century comfort with French sophistication and grand decor. Just as impressive are La Fee Verte Bar renown for its signature Absinthe, and the hotel's restaurants Cafe Lautrec for Mediterranean inspired cuisine and Satine for Vietnamese cuisine. ... more   less 
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