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“Five star service from a small hotel: That's how they won me over” 5 of 5 bubbles
Review of Hanoi Tirant Hotel

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Hanoi Tirant Hotel
Ranked #70 of 578 Hotels in Hanoi
Certificate of Excellence
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Five star service from a small hotel: That's how they won me over”
5 of 5 bubbles Reviewed 9 January 2012

When I chose the Tirant for my visit to Hanoi, I had no idea I was in for a pleasant surprise. It has the best location hands down (right in the Old Quarters, steps from the Lake), the room was large, clean, and did I mention it came with a computer and FREE internet?
The staff was so nice and friendly and helpful too. It just seemed to me that the whole hotel has my comfort in mind, and if I want something they don't provide already, they will arrange it for me- from cab rides to tours to nearby cities. I would expect this level of comfort and service from an expensive five-star big chain hotel, but from a small hotel like this? I'm sold! I will stay here for my next trip to Hanoi for sure, and so should you!

  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Penny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,398 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (339)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Ferrara, Italy
Level Contributor
247 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed 8 January 2012

It's a nice, small hotel located in the Old Quarter of Hanoi. The room was
spacious and silent (ask for a room on the silent part of the building: the
main street is really noisy), confortable, clean, with a huge bed and nice
bathroom.
One good point is the computer with Internet access in each room.
Breakfast was quite ok.
The staff is really professional and efficient.
I really recommend it.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Taccola70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 7 January 2012

I stayed here for 6 nights and have no complaints. All the staff were extremely lovely and went out of their way to help, the complimentary breakfast was great with quite a range of choices, the location was perfect (centre of Old Quarter, five minute walk to Hoan Kiem lake), and the rooms were clean and spacious. Overall I had a great stay here and will definately stay again when I am next in Hanoi.

  • Stayed July 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 January 2012

I stayed here with my partner for 10 days, an amazing experience. The place is centrally located to everything. The staff from reception, door people and breakfast staff all looked after each patron with the biggest smile which I have not seen in a while at a non chain hotel. I also have to say I do not get this type of service from high profile chains!

I highly recommend this place for any traveler in Ha Noi. Definteley will book here again as long as they maintain a cost effective room rate.

Only gripe is that on level 9 there is a great bar but the staff are not always 100% sure on how to make the cocktails on the menu, they tried but they need more training. We had a early flight this Thursday, left the hotel at 5:00am and they had a breakfast pack made up for us to take with us knowing that the restaurant was not open for another hour....that is service :)

Room Tip: We were all on the top floors and all was good, I guess as you get closer to the street there may be...
See more room tips
  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Scout_mayks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Peterburg
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 December 2011

it'd be nice time in very impressive place there. Thanks you for all what i received from you, from servise in hotel Tifran. Wish you 'll be goten success then

Room Tip: large suites
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank chu_chung_9588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
Level Contributor
296 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed 29 December 2011

Stayed there for four nights and had no complaints but compliments to the staff of the hotel. From bellboy, receptionist, manager on duty and restaurant staff they were all very helpful and accomodating. Location is excellent, everything is walking distance and the rooms are very clean. Be sure to book early if you want to get a room. Recommend you get rooms ending with 01 or 02, they are bigger.

Room Tip: Ask for rooms ending with 01 or 02, they are bigger in size.
See more room tips
  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ChanML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 December 2011

Room had plenty of space located on the third level and clean. The staff and manager helped us in booking restaurants and activities we came across like the puppet show and shopping locations. Breakfast was good had very good choice of food and well prepared. Even located in the old part of Hanoi it was central to alot of shopping. Would stay again. Value for money. Well recommended to anybody.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank victor b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Tirant Hotel

Property: Hanoi Tirant Hotel
Address: 38 36, Gia Ngu Str | Hoan Kiem, Hanoi 100000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #70 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hanoi Tirant Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Tirant Hotel is brand new boutique hotel with ideal location on 36-38 Gia Ngu Street - the heart of Hanoi, is a short walk to the famous Hoan Kiem Lake (just 2 minutes), beautiful architecture of the Grand Cathedral, Opera House and a fascinating slice of centuries old life in Hanoi, the old Quarter. ... more   less 
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