We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great but there's a big but...”
Review of Cafe du Lac

Cafe du Lac
Ranked #413 of 2,294 Restaurants in Hanoi
Cuisines: Vietnamese
Dining options: Reservations
Restaurant details
Dining options: Reservations
Hanoi
Level 5 Contributor
92 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
“Great but there's a big but...”
Reviewed 2 June 2013

We live pretty much next door so enjoy the buffets on an almost weekly basis. We come back time and time again and that's pretty much all you need to know about how good it is. The staff are all absolutely lovely - genuinely friends and helpful. Occasionally it feels like there aren't quite enough of them but the ones that are there are really superb.

The food is very decent here. You might find better examples individually but generally speaking as a spread it's fantastic.

The "but"...well tonight I watched a woman go to the buffet pick up a bread roll and literally stick it in her child's mouth. When the kid made a face and pushed it away with his tongue the woman put it back. Two other kids running around the dessert area kept putting their fingers in the chocolate fountain and licking them. I watched another woman repeatedly cough a really nasty phlegmy cough into her hands as she picked up pieces of fruit and inspected them and put them all back.

It is incredibly off-putting - not to mention massively unhygienic. Generally speaking you just have to put up with the big groups of kids running around and screaming and dropping things and bashing their plates with their spoons but it does get a bit much.

You'd hope that there must be something that Intercontinental could do about all this. Rather than splitting the room into smoking and non smoking why not ban smoking all together (I thought it was now illegal anyway) and split the room on a big groups and quiet diner basis.

Also the buffet needs some attending. I know it's not easy to point out to parents that kids sticking their fingers in the chocolate fountains is not acceptable but better to just head off the kids in the first place then have to have a quite word with parents afterwards. Again some little signs asking people not to handle the fruit and put it back - the same with the bread - surely that would help.

People would soon realise what was acceptable.

Only other minor complaint would be that the dining room is always slightly too hot. Oh and the ice cream is always melted to the point of being soup. But like I said - it's mostly pretty great, just needs to have a rethink about how it caters for the big family groups and how it ensure the buffets remain hygienic.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank VNexpatHanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

38 reviews from our community

Visitor rating
    19
    11
    7
    1
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Vietnamese first
  • Any
English first
Melbourne, Australia
Level 3 Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“A warm welcome comes with each meal”
Reviewed 8 April 2013

The Café Du Lac had a great buffet as well as an extensive al a Carte menu we tried both (not on the same day) and would recommend others do the same. Only one item on the buffet disappointed and that was the roast beef (I tried it only to see how it fared) it was tough as boot leather all other items including the lobster were great. The service was exceptional from the delightful front desk hosts to the waiters.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Cafe du Lac also viewed

 

Been to Cafe du Lac? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing