We live pretty much next door so enjoy the buffets on an almost weekly basis. We come back time and time again and that's pretty much all you need to know about how good it is. The staff are all absolutely lovely - genuinely friends and helpful. Occasionally it feels like there aren't quite enough of them but the ones that are there are really superb.
The food is very decent here. You might find better examples individually but generally speaking as a spread it's fantastic.
The "but"...well tonight I watched a woman go to the buffet pick up a bread roll and literally stick it in her child's mouth. When the kid made a face and pushed it away with his tongue the woman put it back. Two other kids running around the dessert area kept putting their fingers in the chocolate fountain and licking them. I watched another woman repeatedly cough a really nasty phlegmy cough into her hands as she picked up pieces of fruit and inspected them and put them all back.
It is incredibly off-putting - not to mention massively unhygienic. Generally speaking you just have to put up with the big groups of kids running around and screaming and dropping things and bashing their plates with their spoons but it does get a bit much.
You'd hope that there must be something that Intercontinental could do about all this. Rather than splitting the room into smoking and non smoking why not ban smoking all together (I thought it was now illegal anyway) and split the room on a big groups and quiet diner basis.
Also the buffet needs some attending. I know it's not easy to point out to parents that kids sticking their fingers in the chocolate fountains is not acceptable but better to just head off the kids in the first place then have to have a quite word with parents afterwards. Again some little signs asking people not to handle the fruit and put it back - the same with the bread - surely that would help.
People would soon realise what was acceptable.
Only other minor complaint would be that the dining room is always slightly too hot. Oh and the ice cream is always melted to the point of being soup. But like I said - it's mostly pretty great, just needs to have a rethink about how it caters for the big family groups and how it ensure the buffets remain hygienic.
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