Our family of four booked a 6 day 5 night tour through the hotel to Halong Bay and Sapa, plus a couple of extra nights in the hotel.
The service was faultless and all of the staff were friendly and helpful. Breakfast was great with many choices. The location was good and quiet at night.
The whole package was fantastic value and full credit must be given to the hotel for arranging such good quality tours.
For our Halong Bay tour we had a wonderful guide "Tien" with Marguerite Cruises. On our return to Hanoi and after freshening up in the hotel, we were personally taken to our soft sleeper carriage for our overnight train to Sapa. We stayed at Sapa Eden Hotel where this family hotel was of the same calibre and organised an excellent guide "Ai" for both days trekking to the villages.
The benefit of arranging tours through the hotel include airport transfers, provision of rooms to have showers in between tours (you get very hot and sweaty very quickly!), somewhere to leave large luggage that you don't need for overnight tours and peace of mind that if something does go wrong you can call them to sort out.
- Official Description (provided by the hotel):
- Born in late 2011, this mordern facility includes 18 spacious rooms special desinged for fmaily and group of friends staying together in 1 room. The lovely boutique design and working spirit of staff would bring to clients the feeling: "In our Pearls', You are the Pearls". ... more less