My friends and I spent two days & night in this hotel when we first landed in Hanoi. Although we paid at a very low and reasonable price but the services rendered by the hotel was more than what we paid for! The hotel provided airport transfer to the hotel, early check-in on the first day and late check-out until 8pm on the next day without any extra charges. The hotel staffs are extremely friendly and helpful in terms of recommending lunch/dinner restaurants and showing us the way to the places we wanted to go! They fulfill all our specific needs and very flexible in changing our initial requirements on transportation from/to the train station without any charges. Additionally, the breakfast served was awesome! Apart from having food & drinks on the buffet table, they have a menu filled with other choices of breakfast. The waitress will even served the food & drinks right on your table.
On the day we were back from Sapa at 5am, we needed transport from the Hanoi train station to the Old Quarters and a place to rest as well as breakfast before we head off to Halong Bay at 8am. The hotel allowed us to make a new arrangement and provided transportation, a room for 6 of us to shower and rest as well as breakfast for each of us at a very great deal!Furthermore, storing luggage in the hotel even you are not going to overnight is free of charge.
I would like to thank Mr. Alex, Ms. Lai, Ms. Anna and other hotel staffs on behalf of my friends and myself for your excellent service! You are all wonderful! Overall, this hotel is value for money and a great choice!
- Official Description (provided by the hotel):
- Born in late 2011, this mordern facility includes 18 spacious rooms special desinged for fmaily and group of friends staying together in 1 room. The lovely boutique design and working spirit of staff would bring to clients the feeling: "In our Pearls', You are the Pearls". ... more less