We arrived in Hanoi with not much idea what to do or expect, and the staff could not have been more informative, friendly, generous and helpful. They gave us a free upgrade (thanks Joe!) and were very accomodating when we needed to stay on unexpectedly due to getting sick. The local restaurants and shops that were recommended by Joe (concierge) were genuinely interesting and cheap. We will stay again if we travel back to Vietnam. :)
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