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“Def recomend!!!”

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Sunset Westlake Hanoi Hotel
Ranked #216 of 586 Hotels in Hanoi
Cairns, Australia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Def recomend!!!”
Reviewed 13 September 2011

Could not fault this place! Even before we left Aus staff @ hotel were helpfull organising tours and even a birthday cake for our friends birthday!
Reception staff were fantastic! English was very very good. Friendly and made conversation with us at every opportunity. Staff went above and beyond to organise taxi rides and even tracked down shopping we had left in a taxi.
Rooms were very modern and super clean.
Breakfast was great- although cereal may be a nice inclusion for future.
5min taxi ride to the Old Quarter
Can not speak highly enough of this hotel and its staff! Will stay here next time I visit Hanoi

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank nicole p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Vietnamese first
  • Any
English first
Toronto, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 September 2011

We spent our only nite in ha noi here. We enjoyed our stay because it was more quiet than the busy old quarter; our room was spacious and modern; the complimentary fruits was a Surprise~~~

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edamamee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 September 2011

The staff in this place is always friendly and approachable. The location is a bit far from the old quarter but no matter for us as we usually just stay in and often enjoy walking right alongside of the lake.
This place is just perfect starting point to discover the whole city of hanoi. There are few pretty good restaurants around the hotel but I would prefer to eat at their restaurant which is on 11th floor with great view of westlake.
The two waitresses are always welcoming and smiling everytime ordered.
For the money paid this was the best place we have ever stayed so far.

  • Stayed October 2010, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank trung t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2011

Had a fabulous experience at this hotel. The staff went above and beyond to ensure that we had a great stay. They happily organised transfers, taxi rides, and organised a surprise cake for our friend's Birthday. They assisted us prior to arriving through phone calls and emails and ensured that all details were to our satisfaction before arrival, including our 2 day trip to Halong Bay with Paloma Cruise.

The rooms were clean comfortable and views were great. Pillows were AMAZING!!!! Like sleeping on clouds! :)

As five girls travelling Vietnam we highly recommend staying here!!!

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Giselle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2011

I can say this hotel (http://sunsetwestlake.com/en/contact-us.html) is really nice from the remember of my history of hotel in Hanoi.
clean, kindness, service in higher level, friendly, wonderful out view from room and rest area.
I felt myself in the ninth cloud everyday.
you can enjoy a nice break-first with kindness in top floor.

my wife from Korea who has schedule to return but now she want to stay more and longer.

beginner or first comer here will happy with just entering this hotel.

JK Jung

from Korea

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank jinkyungjung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 August 2011

What a treat to stay in a calmer part of Hanoi! Our room overlooked West Lake - absolutely spectacular view! The room was very clean, modern and spacious. The breakfast was absolutely the best we've had during our month long stay in Vietnam. The staff are very professional, friendly and helpful. This hotel is an oasis to come back to after a long day of exploring bustling Hanoi.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank promark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Westlake Hanoi Hotel

Property: Sunset Westlake Hanoi Hotel
Address: 491-493 Lac Long Quan street | Tay Ho District, Hanoi +84-4, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #216 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Sunset Westlake Hanoi Hotel 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
Sunset Westlake Hanoi Hotel is located on a great side of West Lake - the biggest lake in the center of Hanoi. All of rooms are spacious and equipped with in room modern amenities, private balconies and full lake view. Guests can enjoy hotel's restaurant and bar, as well as facilities like sauna and massage, gym and business center. ... more   less 
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