Due to misunderstanding in our email exchange driver took us to Hanoi 1 not 2 where we wanted to stay. Kim the manager was littlebit surprised but reacted very fast and prepared room for us , transfered our reservation between both hotels. We are glad they did it for us, because location of Hanoi 2 was better for us.
Transfer from airport did not go too smoothly, driver did not show up on time and I had to call number from email. Gentlemen on the other side was very surprised and asked me if we can wait about 15-20 minutes. In about 15 minutes the driver found us at the airport and took us to hotel. When we mentioned to hotel manager our disappointment with transfer she immediately offer 66% discount ($5 instead of $15) for tranfer.
She also arranged for us trip to Halong Bay. Very diplomatically she did not push us to buy one she recommended, but explained a lot of options. Finally we bough one she recommended anyway, very smart lady.
Overall nice small hotel with friendly and knowledgeable staff, free coffee, tea and fruits all day..
- Official Description (provided by the hotel):
- Welcome to Little Hanoi Hostel 2! This quaint hostel is newly affiliated with the top-rated Little Hanoi Hostel at 48 Hang Ga Street and we are committed to providing the same level of service.Little Hanoi Hostel 2 is located in a quiet alley, right across the street from Hoan Kiem Lake at the heart of Hanoi's old quarter and within 2 to 10 minutes walking distance to tourist attractions and basic amenities such as the Water Puppet Theater, the weekend night market, major international banks and ATMs, grocery and convenient stores, shopping streets, restaurants and nightclubs.Guests may choose between single, double or twin rooms or a newly renovated 4 person dorm, all with classic wooden furniture, their own private modern bathrooms and air conditioning. All our rooms are serviced daily. Guests have access to free tea and coffee throughout the day.Our restaurant is open from 7:30AM to 9:00PM and offers both Western and Asian meal options at very reasonable prices.For the convenience of our guests, we also offer tourism services on demand and our knowledgeable staff can provide no-obligation information on tour options and make booking arrangements for Halong Bay, Sapa, Hoalu, Tamcoc, the Perfume Pagoda, City tours, Mai Chau, Hoa Binh or customized private tours to most regional destinations. Our staff can also help our guests with flight, train and bus bookings as well as visa extensions. ... more less
- Reservation Options:
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- Also Known As:
- Little Hanoi Hostel 2 Hotel Hanoi