We stayed here a month ago, and had originally booked the Charming Hotel but was moved here due to shortage of rooms, which was bad planning on their behalf. However, rates here are cheaper so this is a good option for budget-conscious travellers. While the hotel itself is fine and serves the most basic needs, i.e. you get what you pay for, yet the staff here are truly what makes this hotel shine like a diamond. I am a frequent world traveller and have stayed at many hotels, both cheap and expensive, yet the service here truly exceeded beyond my expectations and have compelled me to write my first review on TripAdvisor. The staff here were the most courteous, kind, friendly, charming and accomodating, but when an unexpected and completely separate incident arose, which involved my friend having to file a police report (Beware the local police! They are a nightmare!), the receptionist went completely out of her way to accompany my friend and act as her translator, in what turned out to be a very stressful and difficult situation. I simply cannot describe how wonderful the Holiday Diamond staff are, and would solely recommend a stay at this place, just to experience the charm of their service. I wish the staff here all the best, in particular, the girls in charge of reception (hello!)
- Official Description (provided by the hotel):
- A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more less
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