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“Holiday Diamond Staff are truly a gem”

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Hanoi Holiday Diamond Hotel
Ranked #62 of 603 Hotels in Hanoi
Certificate of Excellence
Reviewed 11 October 2011

We stayed here a month ago, and had originally booked the Charming Hotel but was moved here due to shortage of rooms, which was bad planning on their behalf. However, rates here are cheaper so this is a good option for budget-conscious travellers. While the hotel itself is fine and serves the most basic needs, i.e. you get what you pay for, yet the staff here are truly what makes this hotel shine like a diamond. I am a frequent world traveller and have stayed at many hotels, both cheap and expensive, yet the service here truly exceeded beyond my expectations and have compelled me to write my first review on TripAdvisor. The staff here were the most courteous, kind, friendly, charming and accomodating, but when an unexpected and completely separate incident arose, which involved my friend having to file a police report (Beware the local police! They are a nightmare!), the receptionist went completely out of her way to accompany my friend and act as her translator, in what turned out to be a very stressful and difficult situation. I simply cannot describe how wonderful the Holiday Diamond staff are, and would solely recommend a stay at this place, just to experience the charm of their service. I wish the staff here all the best, in particular, the girls in charge of reception (hello!)

Room Tip: Rooms on the lower level floors can be noisy as there is a busy street running below. We moved to a...
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  • Stayed: August 2011, travelled with friends
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1  Thank LouiLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 October 2011

We stayed at the sister hotel, charming 2 and had a great experience. when we came here it was not the same. The room I booked was not given to us and when I queried why we had been given a smaller room, I was told the photo on the web site was wrong and this smaller room (not the one pictured on the website) was what I'd paid for. To their credit we were 'upgraded' to the room I thought I'd booked but this was at the front of the hotel above a very noisy street. There was little to no soundproofing and I could hear normal conversations of folks on the street. So when you add in the constant traffic noise that is part of Hanoi and the karaoke that is three shops away (karaoke with speakers on the street) then the noise was really hard to deal with. The rooms had been refurbished but not in a quality way. Sadly the breakfast was very average with limited choice and more limited flavour (compared to the superb offerings of the sister hotel) We didn't bother having it after the first day. The staff were delightful and friendly and very helpful but the hotel was a disappointment. In their favour it was very cheap so perhaps to sum up, you get what you pay for.

  • Stayed: September 2011, travelled as a couple
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15  Thank 187212Green2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayd2, Manager at Hanoi Holiday Diamond Hotel, responded to this reviewResponded 27 October 2011

Dear all of valued guests,
Firstly,We would like to express our thanks for your spending time writing us reviews on this website.
Our Holiday Diamond hotel has been newly opened for only 1 month.With an eagerness, we are day by day trying our best to improve all aspects of our service by listenning to your remarks.
The noise from karaoke is just to launch a propaganda for that day but we have updated our soundproof system to avoid noise from the street .And also ,buffet breakfast is improved everyday with many choice for you to start a busy day.
We believe that with an effort of our entire staff ,We will bring our guests a perfect- serviced stay.

One more time ,we want to thank the review s author for choosing to stay with us and hope to serve you next time when you are here in hanoi.
We promise to update our service to ensure you a best holiday .
Your Best Regards,
Manager
Mr Pham Van

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2011

Stayed in a room with a double and single bed - nice and quiet at the back of the building. It was very clean with a good private bathroom, personal computer, free wifi, an LCD TV and airconditioning. It's what you wish all budget hotels could be...

I have to admit that I was very skeptical before coming to Hanoi - it all seemed too good to be true - also was concerned about all the comments about fake reviews. I made the booking online and they didn't ask for a deposit. I was worried I would end up being upsold upon arrival or worse... no bed for the night! I was wrong, they came through on everything promised and more...

The staff are what sets this place apart from other hotels - they are very kind and attentive. Always a warm welcome at the door, very good tips and help. They really took personal care in ensuring everything was taken care of and we weren't tricked by others. They bought our tickets to the puppet show, arranged our Halong Bay tour (even helped negotiate a discount when that trip didn't end up that good), gave great tips on where to eat, have a massage, etc.

Breakfast is included and is a choice of cooked to order noodle soup (pho) or eggs and toast, along with buffet of cereal, croissants, juice, milk, coffee and tea. The pho was great.

It's in a great location - in the Old Quarter - an easy walk to most places.

Room Tip: Ask for a room at the back - they are quieter (away from all the honking horns!)
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  • Stayed: October 2011, travelled with family
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1  Thank GingerHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2011

We loved Hanoi Holiday Diamond Hotel and would definitely stay here again. I got in touch with them through Charming Hotel II, an older hotel with the same owner. Holiday Diamond is their newer hotel, but many of the staff worked at Charming Hotel before.

It was our first time in Ha Noi which can be an overwhelming place, so the friendliness and welcome the staff at the hotel give you really makes a big difference. We felt extremely welcome and would have been happy to sit chatting with the staff if we weren't out and about looking round the Old Quarter. They were also very helpful suggesting things for us to do, different food to try etc. and telling us about life in Vietnam.

In terms of facilities and service, these were excellent and great value for money. We had internet, large flat-screen TV and DVD player in our room which all worked perfectly. The bathroom and shower were very good. The staff were also very attentive and any questions about how things worked were dealt with very quickly and efficiently.

Breakfast was good, and the breakfast staff were very friendly and funny, always with a different joke every morning - quite impressive at 8am!!

All in all the Holiday Diamond is a great hotel, we would definitely stay here again and recommend it to all of our friends!

  • Stayed: September 2011, travelled as a couple
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1  Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2011

Hanoi is a fantastic crazy jungle of sounds, smells and sights. The Hanoi Holiday Diamond Hotel is like a paradise island of peace in the middle of the caos. It's brilliantly situated in the Old Quarter, near everything and anything. At foot walking distance from Hoan Kiem, the Market, and the museums...

The hotel is very clean, new, comfortable. The rooms are spacious. Have a computer and internet in each one of them. Nice beds. Great breakfast, but above all... The smiles, kindness, helpfulness and overall friendliness of the staff is what makes this place Excellent.
A nice greeting when you arrive, when you go, for breakfast.

We will surely return, as our trip around Vietnam will bring us back to Hanoi, and we recommend it to anyone wanting to stay at a little home away from home in this fantastic city.

After four days, the staff at the Hotel already feels like family!

Apart from that... and as a note. Today we leave to Hue... it's been raining all day long. Our bus leaves at five, and when we came at 15:45 to pick up our luggage to get going, we were kindly offered a room for a quick warm shower, and fresh up, before we got on our way...
Details like these are what makes this place special.

  • Stayed: October 2011, travelled as a couple
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Thank Jan Pilar L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2011

Mr Siraj, Mr. Singh Mr Tan Mr Green Mr Kumar and I would like to say a BIG THANK YOU to you, Miss Cherry, Miss Amy Miss Tracy and the 2 sweet little girls in the bar who served us breakfast every morning.And also the guys at the reception area. Pls let all of them know.

You made our stay in your hotel and Hanoi very very memorable. We feel so nice, that we will plan to be back in Hanoi when we get the next opportunity. We'll send you email to book rooms in your hotel when we make the next trip.

Again , THANK YOU ALL VERY MUCH.

  • Stayed: September 2011, travelled with friends
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Thank Mr M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2011

Overall ,for this hotel. More like stay with your friends.Almost fell like they even hang out with us. In such a new country when you know nothing about ..they really make us feel safe and warm .The best experience so far for the hotel. Great impression and very reasonable price, really recommend .

Booking
My wife booked this total via email ,it went smoothly and fast not only the room booking but also the train booking to another province .

Arriving
The hotel's taxi picked us up right at the airport terminal .The taxi was clean and spacious . The funny thing was the taxi dropped us at the Charming hotel !!!not the Diamond holiday hotel !!! ,we were a bit confused but the staffs there were also very great they quickly called another taxi and bring us to the hotel -free of charge - in total it take around 45mins from airport . The location of the hotel is great ,it near the shopping street ,the lake and packed with many restaurants.

Staying
The rooms are clean(No smoking smell at all ) and everything are very new (found out later that they just opened it 2 month ago), there are computer , DVD player , LCD tv ,bath tub,closet and most importantly wi-fi everywhere .We were so enjoy very much about the internet(Facebook was available the 2 first night we stayed ) and the room. The included breakfast was nice and sufficient if not fancy .

The best surprise was on the way we got back from SAPA ,the overnight train was arrived 4:30am and it was raining .We followed the crowd to the main train station which wasn't the one that they dropped us before .We kind of lost with the staff that waiting for us ,it took like 40mins with a few calls to finally meet up with him. It was our fault but he still greeted us with a honest smile !!! Eventually we were at the hotel around 5:50am,we were so drained and was thinking about to lie down on the sofa in the lobby until the check in time ......but then the cute manger said "The room is ready for you already please come this way " ,what a great treat for us,that make our day was much much better ..

Outing
This is the best service I ever have so far of this hotel .You don't even have to ask ,they will ask you with smiles all over their faces. Like chatting with friends ,I mean a good friends that take really good care of you like renting the motorbike ,cyclo ,plan the shopping route for you !!! All for free !!! Imagine you have to do this a thousand times,they must really do it by heart ,you could feel it . Oh one more thing ....they even lend us their very own helmet(My head was too big ) . All staffs really treat you very well ,they all remember our name !!!

This special recipe ! that you will never ever get from any big name, fancy or even boutique hotel. The human touch that make your trip worth remembering.It not only about the place it mainly about "People" !!!

Short Summary "Best Ever "

Pro
- Price +++++
- Travel service (train, transportation,eating ,shopping) +++++
- Friendly staffs +++++
- Location +++
- Communication +++++
- Internet +++++
Con
- NON

  • Stayed: September 2011, travelled as a couple
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Thank Srichai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Holiday Diamond Hotel

Address: 5 Nguyen Sieu Street | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 603 Hotels in Hanoi
Price Range: £18 - £28 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Holiday Diamond Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more   less 
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