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“excellent service” 5 of 5 bubbles
Review of Hanoi Holiday Diamond Hotel

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Hanoi Holiday Diamond Hotel
Ranked #44 of 578 Hotels in Hanoi
Certificate of Excellence
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“excellent service”
5 of 5 bubbles Reviewed 22 October 2011

we were surprised by the extremely friendly and warm staff. they were very helpful and generous. we felt like kings! breakfast was big and good. they let us check in early at 4am without extra pay and to have an extra brrakfast. the mornung we left (also at 4am) they packed our breakfast!

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jablonx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,848 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Tokyo
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 22 October 2011

Lovely and very friendly Staff, there!

Not only check-in,
Not only Breakfast,
Not only instruction/suggestion for ideal tour,
Not only informations but bring us to ideal restaurants and so,

Thus, I enjoyed very much Typical Hanoi Life!
And I should back here with my wife, next time!!! by AKIRA29

  • Stayed October 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AKIRA29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 19 October 2011

Second time to visit Hanoi and reserved this Hotel this time due to recommendation
from my best friend in Hanoi.
Yes, this is so bloody wonderful because of all staffs are more like my old friends,
nicely take care me, and serving lovely smile always!!!!!!!!

I should come back again in this Hotel, next time, possibly Dec., 2011!

AKIRA29

  • Stayed October 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AKIRA29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 19 October 2011

The saying "that you get what you pay for" certainly does not apply to Hanoi Holiday Diamond, because you get all the things that travellers look out for - a clean room and a bathroom with all the necessary toiletries, a good bed, cable TV, coffee/tea making facilities, a satisfying breakfast, plus free computer/internet usage in your own room. Add the excellent service from staff, including accompanying you into the taxi and right into the train with your luggage, their friendliness and offering you free usage of a room for a couple hours to shower and relax in between your trip to Sapa and Halong Bay, and what you get is exceptional good value for the price at this hotel.

My wife and I had the opportunity to chat with the staff, who shared with us the Vietnamese culture and bits of their personal life-story. That alone added so much value to our stay. So when the time came to check-out, felt like it was leaving new-found friends. Will no doubt come back here again when in Hanoi next time.

Our many thanks to Jenny Trang and her team for their dedication and love for their job, and special thanks to Lana of Charming 2 Hotel who facilitated our stay at Holiday Diamond when we arrived at Charming 2 on the first day but found it full.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lbhcys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zwijndrecht, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 October 2011

An outstanding experience! The hotel has a phantastic location at the border of the extremely busy old city, with its narrow streets occupied with motorcycles and cars with constant hooting. Breakfast freshly cooked to order. Not only free wifi but also a pc in the room for people travelling without. Certainly an excellent choice for a future booking.

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patkleijn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 15 October 2011

We stayed here for three nights and had a great stay. We then booked a trip to Halong Bay and, upon our return to Hanoi, the hotel staff gave us a room for a few hours (no charge) so we could shower and rest before catching the overnight train to Hue. They also booked us a taxi and offered to pay the fare for us, but the traffic was very busy that night and we weren't able to hail a taxi willing to drive us to the train station, so instead the hotel staff drove us there on the back of their own motorbikes. The staff were so helpful both during and after our stay with them and they really made everything easy for us.

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ben_and_Cass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala City, Guatemala
1 review
4 of 5 bubbles Reviewed 15 October 2011

Is a nice place to come, the people is nice and friendly. 24 hours service. I came on September by a friend recommendation and I found this place was better than i was expecting.

  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank manitasal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Holiday Diamond Hotel

Property: Hanoi Holiday Diamond Hotel
Address: 5 Nguyen Sieu Street | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #44 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Holiday Diamond Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more   less 
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