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“Bset Hotel in Hanoi”

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Hanoi Holiday Diamond Hotel
Ranked #53 of 586 Hotels in Hanoi
Certificate of Excellence
Asahikawa, Japan
1 review
“Bset Hotel in Hanoi”
Reviewed 13 January 2013

We visied in Hanoi on 1.1~1.5.2014.
We stayed Hanoi Holiday Diamond Hotel that introduced Expedia co jp.
I think this hotel is very nice and convinience,kindness,beautifly.
Because when we feel cold, hotel man give blanket, when my doughter catch a cold, hotel lady give medecine and hot water.
This hotel staff always think our trip and health.
Someday when we stay in Hanoi, we will decide Hanoi Holiday Diamond Hotel.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank takeyama0223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (253)
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English first
Copenhagen
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 January 2013 via mobile

Stayed in the family room for five days.

Plusses:
Great location


Minus:
Dodgy taxi service. The driver was supposed to present ud with a booking code on our arrival to avoid scams. He could and wandered around with his cell for 20 minutes before we got it sorted. The road was completely empty and we both felt uncomfortable travelling with our small children with a driver that wasn't sure where he was going, who texted and spoke on the cell while driving, who took what seemed to be detours (the fare was included in our hotel deal) and who drove extremely slow and stopped on the highway at completely desolate places.

Dirty rooms with hugf dustballs and worn out interior.

Awful laundry service. Only when we left the hotel ww discovered that the clothes looked like it hadn't been washed - and it was dry even though we specifically asked for it not to be.



Plusses:
Excellent location - easy access to everything.

Great service from the staff.

Great breakfast - multiple choices of tasty dishes.

Fresh fruit and free water every day.

Well functioning wifi.

Heater - a bir noisy but working.

Sound proof windows. Great with all the mopeds honking in the streets.

A great view of the cafe downstairs with all the delivery boys driving in with everything from toiletpaper to new year's hats.


Overall - a great choice, not perfect but good value for money.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Junespice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
Level Contributor
6 reviews
5 hotel reviews
Reviewed 11 January 2013

After a long flight delay I was worried the driver the hotel organised might of left but when we got through the gate there he was holding up my name with an ID number (due to taxi scams the hotel emailed us his ID number). On arrival at the hotel we were greeted at the car by 4 staff members who welcomed us like old friends.
Dee was amazing, sat down with us while we had our welcome drink and pointed out all the attractions on the map we wanted to visit and answered all our questions. (The next day he walked to the pharmacy with my boyfriend as we were having trouble communicating with the girl behind the counter.)
The breakfast is fantastic, there are many options and you can pick as many as you like!
When we arrived back from our days out the staff seemed genuinely interested in what we'd been up to and had some great recommendations for dinner when we didn't feel like straying too far.
The only small negative was that the room was a little small, but that wouldn't stop me from from booking here again...I'd willingly fork out extra for an upgrade.

Room Tip: If you can afford it, upgrade to a larger room... and get the banana and chocolate pancakes at break...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicinuckynoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
1 review
Reviewed 10 January 2013

We've booked total of 3 nights with Holiday Diamond Hotel for 28 Dec till 1 Jan. they also assist to book our Halong Bay 2D1N cruise without any hassle. Free airport pick up being arranged and a warm welcome drink was served upon our arrival at hotel. We were allocated at level 4 with free upgrade to Deluxe executive rooms out of surprise. We had a wonderful stays with Holiday Diamond and special thanks to Tony (whom gave me a drive to get the GIO), cheerful & friendly Ms Jenny, D & Cherry and all other staff at the reception.

We surely recommend this hotel to friends /relatives who will be visiting Hanoi in near future. It is a wonderful trip to Hanoi with their kind assistance. We gona missed them too.

Room Tip: ask for high level , away from street noise.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Ros_ow61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 January 2013

We stayed here with the family for 5 nights. The room was very spacious, with high ceilings and nice bathrooms. The room was cleaned every day and they had a nice selection of breakfast. What really stood out was the service. The staff was all extremely friendly and they tried really hard to help us and make it a very enjoyable stay. I would definitely come back to this hotel.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank developer5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Batemans Bay, Australia
Level Contributor
89 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 9 January 2013 via mobile

Need your ego boosted? On arrival you receive your own team of applauding, cheering
enthusiastic members of your very own fan squad. They greet you at the extensive (best?) breakfast in Hanoi & they keep on hip hip hooraying each time you exit or enter. You feel like you are the only guests in the hotel. Great place to stay.
Maybe the extra bed in the Honeymoon Suite was a bit hard but there was fresh fruit daily, complimentary wine & water. The bed was comfortable & the shower very hot.
Our previous hotel in this group, the Holiday Gold arranged for a taxi, an escort to the overnight train right to the sleeper compartment. No charge.
You won't be disappointed.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank longbich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moorea, French Polynesia
Level Contributor
215 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 January 2013

This hotel is wonderful : the situation in the old quarter is great. You can walk everywhere.
The breakfast is excellent too. You can order what you want.
The employees are very nice and smiling.
They show interest in guests and are willing to help you with advices.
The bedrooms are very nice : clean and nicely decorated.
But the best part is the welcoming team.
They are all really nice people.
Thanks to them we will keep and wonderful memory of our stay in Hanoi.

Room Tip: Ask for a street view : you will see the real life
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Isabelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Holiday Diamond Hotel

Property: Hanoi Holiday Diamond Hotel
Address: 5 Nguyen Sieu Street | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #53 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Holiday Diamond Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more   less 
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