Stayed here for two nights in August and I can't speak highly enough of the staff. They are all incredibly friendly and helpful and really can't do enough for you.
We decided to arrive in Hanoi a day earlier than originally intended so I emailed to see if they had a room for that night also. Unfortunately they didn't but they organised a room in their sister hotel (The Charming Hotel - again can't speak highly enough of the staff) for us. The day we were moving hotels we were able to just check out of one hotel, leave our bags and return to the other hotel that evening with our bags transferred and waiting for us in our room. It was great not to have to worry about moving our stuff and this was all free of charge.
The hotel itself is also great. Its in a fantastic location in the Old Quarter, the rooms are very clean and bright and they even provide a computer with free internet access which is quite handy.
Having stayed in 5 star hotels and resorts during our trip I can safely say that the staff and service in the Holiday Diamond is the best we received. I would highly recommend anyone visiting Hanoi to stay here. You won't be disappointed. Thanks for everything.
- Official Description (provided by the hotel):
- A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more less
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