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“The best staff ever!”

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Hanoi Holiday Diamond Hotel
Ranked #54 of 588 Hotels in Hanoi
Certificate of Excellence
Dublin, Ireland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The best staff ever!”
Reviewed 28 August 2013

Stayed here for two nights in August and I can't speak highly enough of the staff. They are all incredibly friendly and helpful and really can't do enough for you.

We decided to arrive in Hanoi a day earlier than originally intended so I emailed to see if they had a room for that night also. Unfortunately they didn't but they organised a room in their sister hotel (The Charming Hotel - again can't speak highly enough of the staff) for us. The day we were moving hotels we were able to just check out of one hotel, leave our bags and return to the other hotel that evening with our bags transferred and waiting for us in our room. It was great not to have to worry about moving our stuff and this was all free of charge.

The hotel itself is also great. Its in a fantastic location in the Old Quarter, the rooms are very clean and bright and they even provide a computer with free internet access which is quite handy.

Having stayed in 5 star hotels and resorts during our trip I can safely say that the staff and service in the Holiday Diamond is the best we received. I would highly recommend anyone visiting Hanoi to stay here. You won't be disappointed. Thanks for everything.

  • Stayed August 2013, travelled as a couple
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Helpful?
Thank Je77rey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Cambridge, United Kingdom
Level 6 Contributor
173 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 27 August 2013

We had a great stay at this hotel. The staff were incredibly accommodating and the rooms were lovely. The hotel is in a great location in the heart of the Old part of the city, You can walk to all of the major attractions from here and spend days wandering and getting lost in the old city. It was great value for money with free computer access in the rooms and good bathrooms. Breakfast was also great.

  • Stayed September 2012, travelled with friends
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Helpful?
2 Thank ruthii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minh P, Manager at Hanoi Holiday Diamond Hotel, responded to this review, 28 August 2013
Dear all of our valued guests,
Working in this business for a long time,We understand that your support plays a very important role in the success of every hotel.Luckily,we can achieve that through a big amount of your positive reviews on this website.
To continuously serve you better,We are happy to officially inform you that We now open a new hotel in Hue named Serene Palace Hotel .
We hope that this is another opportunity for us to contribute comfortable holiday to our guests and also hope to receive your support and ideas.
We now are eager to start a new mission and look forward to seeing you in our new house.
Thank you for being with us
Many thanks and best regards
Management Board
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2013

Stayed here for a few nights in July after staying at their sister hotel in Hue. Excellent hotel and friendly staff. Complimentary water, tea and fruit in the rooms and a computer which was handy. The complimentary breakfast was very good. Staff also let us leave our luggage there for a few days whilst we visited Cat Ba Island.

Would recommend staying here, if you are visiting Hue stay at the holiday diamond hotel there which is possibly even nicer :)

Stayed July 2013, travelled with friends
Helpful?
1 Thank AdamandSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dortmund, Nordrhein-Westfalen, Germany
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 August 2013

We stayed here for 2+1 nights during our stay in Northern Vietnam. While the rooms are very adequate (with respect to the price), the friendliness of the staff and service are simply incredible. We booked two two-day tours with them (Ha Long Bay and Sa Pa homestay) which we were very happy about. Between these tours we were able to leave luggage at the reception, use a room for showering and got a breakfast (all for free while we did not have a room there at that time). Of course the hotel will have gotten a commission for the tour bookings but this service is surely not for granted.

  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank flokru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 5 Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 August 2013

Using Tripadvisor we booked here for a few nights before joining our 2 week tour. This was the best hotel of our trip. Fantastic, friendly, efficient, welcoming staff with local knowledge. Rooms were smallish but perfectly adequate with A/C. As this hotel in right in the centre of the Old Quarter so it can be noisy but its position is so convenient it's worth it. Breakfasts cooked to order, wide choice, child friendly. Complimentary fruit and water in rooms - fantastic value for money, would book here again with pleasure.

Room Tip: Higher floors quieter. Rooms at back have more noise from local school.
See more room tips
  • Stayed August 2013, travelled with family
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Helpful?
Thank LouiseWardle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
llondon
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 August 2013

This was our second trip to hanoi and first stay at this hotel...it is truly one of the best hotels we have ever stayed in. Clean and perfectly located, we will definitely be back! The staff are incredibly professional and friendly, they really go out of their way to welcome and cater for you. My wife and I were on a late night train to da nang the day we checked out and they were able to offer us a room that evening for us to freshen up and shower before we left!!

This is the most hospitable hotel I have stayed in, in 35 years worth of traveling. According to a iPhone app, I have covered 22% of Asia.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gumbiestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 August 2013 via mobile

We stayed at the Hanoi Holiday Diamond for 2 days and we rate this hotel as one of our top 3. We have been travelling for 13 months and stayed in over 150 hotels. This hotel definitely stands out for customer service. We arrived early and checked out late and this wasn't a problem. If they have a room then they will help you out as much as they can. The hotel is clean, centrally located and the breakfast is great. The staff are super friendly and very helpful!! We loved this hotel and will recommend this to our friends and family!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank CaroSelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Holiday Diamond Hotel

Property: Hanoi Holiday Diamond Hotel
Address: 5 Nguyen Sieu Street | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Holiday Diamond Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more   less 
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