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“Great value for money, Fantastic staff, wonderful babysitters” 5 of 5 bubbles
Review of Hanoi Holiday Diamond Hotel

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Hanoi Holiday Diamond Hotel
Ranked #44 of 578 Hotels in Hanoi
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great value for money, Fantastic staff, wonderful babysitters”
5 of 5 bubbles Reviewed 26 February 2014

This is truly great value for money, excellent breakfast, fantastic staff, which turned out also to be wonderful babysitters. Good suggestions as how to explore Hanoi. EVerything from the free pickup to when we sadly had to say goodbye was terrific. Staff surely care about customer service.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fyrsten76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,846 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Gwangyang, South Korea
1 review
5 of 5 bubbles Reviewed 26 February 2014

This was the best hotel I've stayed in during my travels! The hotel was very accommodating, and helpful during my stay. Friendly staff, excellent breakfast, comfortable beds, spacious shower, and ideal location in the Old Quarter. The hotel also did a great job booking a tour of Halong Bay! The hotel was quick in responding to emails and last minute requests. Thank you to Mina, Candy and the rest of the staff for a lovely stay! Highly recommended!

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynn773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuching, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

First things that blown me away is the outstanding services by the hotel staff that given to me throughout the 4 days 3 night stay in this hotel. Hotel Staff are all so amazing and caring toward their customer or should i say they treat you just like family members!

Thanks Hannah for the start up intro of the best Pho around Old Quarter which we are really happy with the taste of the Pho.

Thanks Cherry for preparing the "self custom made" box when our things are so big that it can't fit in the normal box.

Specially Thanks CANDY for being our friend at the hotel provide us TONS of good food around and also the treat on the SunFlower Seed.

All of them are so lovely that i feel like im spending time at home instead of hotel.

Although it's located at the center of the old quarter but amazingly that i have no heard any of the noise throughout the night while I'm sleeping which make me very comfortable.

The breakfast is so amazing that i still miss it when i back to Malaysia.

Room Tip: I stay at Room 503 and 401. Really quiet and nice!
See more room tips
  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JamesG5710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuching, Malaysia
1 review
5 of 5 bubbles Reviewed 24 February 2014

Simply Outstanding service right from the start. Welcome drink and face towels were presented. The staff sat with us upon arrival and gave us all the useful information (Maps, places of interest, Food). We felt very welcome and the staff made us very comfortable.

Candy and the Gang were incredible. i have never experienced such warm service. The rooms are affordable, clean and equipped with a computer(Wifi is great). Location is perfect too. Lots to see within Old Quarter. Ala carte breakfast is awesome. We needed a parcel to put the stuff we bought and the cherry got us one for free. We got a bigger room when we returned from Halong Bay.

We had a brilliant stay in Hanoi. Big Thanks to Candy and the gang. A great Hotel in the Old Quarter. i would recommend for my friends.

Kerwin

Room Tip: Deluxe Rooms facing the street are more Spacious
See more room tips
  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KerwinTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
1 review
5 of 5 bubbles Reviewed 23 February 2014

One of the nicest service staff I know. As an example, we were made some snacks by the staff since we arrived after midnight and all the restaurants around the area were already closed. Also, when we left to the airport the staff made us take-away breakfast as we had to leave already 5am in the morning. It is one of the best feelings when you feel that the staff is always there for you and they care about you and are eager to help in everything. Highly recommend!

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Seb563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

This was our second stay at this hotel, and it did not disappoint. Can highly recommend. The rooms are spotless. The breakfast menu gives you a good choice and the food is always well cooked. The hotel is situated in the Old Quarter and is ideal for exploring this unique area. Also only a five minute walk from lake. The staff are most efficient and eager to help in every way. They speak a high level of English and are able to help with any tours you might be interested in. Thank you to all staff for providing us with a lovely stay in Hanoi. Your service is the best. We will miss your smiling faces.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bobbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
5 of 5 bubbles Reviewed 22 February 2014

No complaints about this hotel, really! Outstanding service, great breakfast (in terms of taste and variety), convenient location, comfortable and clean rooms etc etc
We are also very glad and grateful that the staff could speak english and provide us with lots of useful information and help! Special big thank you to Candy for being so friendly as well :) highly recommended as its really value for money and made our stay in Hanoi a pleasant one!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank milycart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Holiday Diamond Hotel

Property: Hanoi Holiday Diamond Hotel
Address: 5 Nguyen Sieu Street | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #44 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Holiday Diamond Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more   less 
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