Having previously had a very mediocre stay another nearby hotel that was actually rated slightly higher, I was amazed by just how much better everything at the Holiday Diamond was in comparison. I arrived at 5.30am off the night train from Sapa, and the staff were kind enough to let me check in to my room straight away. The room itself was spotless and cleaned every day. The communal areas were also very clean and comfortable. The included breakfast was great and freshly cooked to order, and the location very convenient (the hotel provides a very good map with recommendations too). However what really sets this hotel apart is the staff, they were so friendly and welcoming and did everything they could to make your stay enjoyable. Candy in particular was very helpful throughout my stay and lovely to chat with. I actually wanted to stay another night but unfortunately they were fully booked, however she gave me the options of their sister hotels, and within minutes had booked me a room at my chosen one. Not only that, the hotel booked me a complementary taxi, and Candy was so kind as to escort me to the other hotel and ensure I was checked in ok. She could not have been nicer! Would definitely recommend as a fantastic all-round option in Hanoi.
- Official Description (provided by the hotel):
- A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more less
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