Me and my cousin went to Hanoi for the weekend. We booked the hotel in advance and due to the plane delay, we arrived quite late (minight). We booked Hibiscus for 2 nights. The person welcoming us first announced that the room had a problem and that we couldn't sleep in the hotel, so he took us to another hotel 20m from there. A basic room and terrible bathroom (blocked sink and unclean toilet-bathroom). The next day we asked to the manager if we could move our stuff to Hibiscus and she said that the room might not be fixed and that we might have to sleep again in the other hotel... For us, no way that we stayed one more night there so we asked them to fix the room for the night or we would find another hotel. By this time, the other hotel where we slept the night before was already asking for money (450.000vnd, same price that the Hibiscus hotel we booked) against our passport, so no discount, nothing for the trouble caused. We had no other choices to pay in order to have our passports back and the freedom to leave if the Hibiscus room was not fixed.
As the Hibiscus hotel wanted us to stay the following night, they called us all day long because they wanted us to move our luggages in their room (and "now" as they said), promising that the room will be fixed, so it was very annoying to be harassed on the phone while we were visiting business partners. When we came back in the evening, everything was apparently fixed and someone else from Hibiscus came to us asking for the money of the first night (the money that we gave already in the morning to the other hotel) so very inconvenient from them to ask that at that point. We were already very negative about this hotel.
I don't know if the other reviews are talking about the same manager, but the one we saw, a girl, was very impolite, always cutting our sentences to say "Can you listen to me now.." which is very rude from a manager's point of view. Moreover she was always repeating the same nonsense sentence which is that as we booked a room at their Hibiscus hotel, they have a room for us (which was impossible to use when we arrive, and they didn't tell us at all before we arrived). In the end we had to pay the same amount for the second night (450.000vnd). No discount for the trouble caused, and no compensation at all. The manager was not understanding at all, she just wanted her money and didn't care about her reputation. Very incompetent !
So my opinion about Hibiscus hotel: AVOID IT!
Bad management, impolite people, bad service. And I am wondering how they did manage to get their excellence certificate 2013 because they don't deserve it at all. I wouldn't be surprised if they have paid people to write reviews...
- Official Description (provided by the hotel):
- Opened in September 2011, this hotel in an addition to the Hanoi Hibiscus Hotel providing fine accommodation as part of our Hanoi Cozy Hotel chain. Conveniently situated in the heart of Hanoi, the Hanoi Hibiscus Hotel just 150 meters from the famous Hoan Kiem Lake and within walking distance of many tourist attractions such as the Ngoc Son Temple, the Hanoi Opera House, the Thang Long Water Puppet Theatre and the special atmosphere of Hanoi’s Old Quarter.Hanoi Hibiscus Hotel offers affordable, luxurious accommodation in an authentic Vietnamese neighbourhood. Rooms are furnished with wooden floor and state-of-the-art facilities. All rooms feature bathrooms and shower, hair dryer, and IDD telephone. Hotel services: currency exchange, laundry, and tour information.Just a few steps out of the Hanoi Hibiscus Hotel hotel you can explore the best of Hanoi's architectural gems and walk along to experience the wonderful flavour local food, night market, and shopping. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Ctrip TA, Agoda, TripOnline SA, Expedia, HotelsClick, Cancelon, Ebookers, 5viajes2012 S.L., HotelQuickly and Evoline ltd so you can book your Hanoi Hibiscus Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.