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“Service Exemplary, Could not ask for more”

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Essence Hanoi Hotel & Spa
Ranked #22 of 586 Hotels in Hanoi
Certificate of Excellence
Perth, Australia
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Service Exemplary, Could not ask for more”
Reviewed 15 November 2011

From the minute we checked in we receive first class treatment from every member of the staff, from the manager down. The hotel is located in the old quarter, perfect for touring this area. Entrance and reception very welcoming. Our room was spotlessly clean. Quality towels, sheets. Extremely comfortable beds. Absolutely no complaints. Breakfast each morning great.
Excellent value, excellent location. Nothing was too much trouble for the staff.

Room Tip: Suite worth paying for.
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robbie524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (641)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Whistler, Canada
Level Contributor
129 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 14 November 2011

Was a bit of a skeptic, as this group of hotels reviews were unrealistically good, but all true. The Essence is the newest of their group of 6 small hotels in Hanoi's old quarter, opened about 2 months. Located in the heart of Hanoi's unique frenetic street life it offers a very comfortable retreat. The rooms ample in size, good bedding, good bathroom, all the amenities, big flatscreen with lots of channels gladly able to wake up to the world series, new laptop on the
desk, safe, etc. Breakfast buffet great selection and service. But it is
the service at this hotel that sets it
apart. From the hotel manager to the entire staff they cannot do enough for you. I have stayed in many hotels through the years from the Ritz Paris on down and this service is unsurpassed. We arrived back from Sa Pa at 4:00am on the overnight train, they had a staff member waiting for us with a taxi and our name; asked for directions to the nearest pharmacy for tiger balm, never mind they sent someone on a moto to have it to us in a minute. We would return here anytime only wish we could have this hotel to stay at in all our travels. Highly reccommended.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bcwhiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 November 2011

This hotel is real gem in all the hustle and bustle of Hanoi's Old Quarter. My 2 sisters and I stayed here at the beginning of Nov 2011 and we'll definitely be returning and recommending it to friends and family.

Even before we got to Hanoi the hotel staff were extremely helpful at organizing airport pick-up, arranging Halong Bay tours and booking train tickets for us. As soon as you get to the hotel the excellent customer service begins. I haven't seen such service like this in a long time. All of the staff go above and beyond to help and they speak EXCELLENT English. I needed to get a prepaid SIM card for my iPhone and they ran out to get it for me and show me how to use it. They helped us arrange for cycle tours of Hanoi.

We had 2 interconnecting rooms on the 6th floor (Rooms 605 and 606) that were very nice, clean and modern. The hotel just opened in Sep 2011 so it's still pretty new. There was only a small window in our room that looks out to a wall, so if you get clausterphobic you may want to
specifically request a room a city view. It didn't bother us so we were ok.

The daily breakfast were quite good with a mix of Vietnamese and Western foods. Made to order eggs, omelets, pancakes/French toast or beef or chicken pho. They also served fresh fruits, French pastries, breads, cereals, salads.

We took an overnight trip to Halong Bay and had booked an overnight train from Hanoi to Hue on the same day we got back. The hotel let us borrow a room to organize our stuff and take a shower and when it came time to leave for the train station they had one of the bellboys accompany us to the station. He helped us get on the right train and carried our bags to our sleeper cabin. Like I said, amazing service!!!

The only opportunity for improvement would be the WiFi on the 6th floor. I preface this by saying that there was a like-new laptop provided in our room that had excellent connection. I brought along my ipad2 from home and it was getting excellent wifi for the first 2 days but after that it went hit or miss. Strangely enough the connection was perfect in the 6th floor hallway, but as soon as we got inside our room it dropped. Everywhere else in the hotel had great signal strength...maybe it was just a quirk in our rooms.

All in all, we loved our stay here and would definitely come back again!

Room Tip: You may want to specifically request rooms with a city view. Rooms 605 and 606 didnt really have a v...
See more room tips
  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TDL_SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
189 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 6 November 2011

This new hotel right in the middle of Old square is definitely the place you want to stay in Hanoi. We got a connecting room with 2 king beds. The rates include breakfast and I can tell you from experience that the choice is definitely 5 stars caliber.

The rooms are cleaned, nicely decorated and comfortable. We traveled with the family of 3 kids (6-4-1) and the connecting rooms is the best option for you. Ask for the twin beds connecting rooms. Upon arrival their were flowers for us and balloons for the kids in the room, on top of the welcome drinks.

They offer free laptop and internet in the room and the nanny service is highly recommended.

Finally, the staff is great and will do their best to suit your needs.

A must!

  • Stayed November 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank expatsing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Island, Florida
Level Contributor
4 reviews
Reviewed 5 November 2011

We thoroughly enjoyed our four nights at this wonderful boutique hotel in the old quarter. The suites we had were well appointed and the staff, friendly and courteous. It was a delight to return after a day of sightseeing. The breakfast buffet was superb with a wonderful array from which to choose.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mimi3647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 November 2011

We stayed at this hotel after returning from a 5 day whirlwind tour of Halong Bay and Sapa. I must say that this hotel far exceeded our expectations. The hotel is impeccably maintained, well positioned, and the staff are just fantastic! I think we missed it only because it's so new and didn't have enough ratings for it to be visible. I'm hoping more people stay at this wonderful hotel and give it similar ratings because this one should definitely be at the top. For an all round affordable and extremely clean hotel, great staff, great food, top service, and ideal location in the Old Quarter, this one's the way to go.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank major_dutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Consett, United Kingdom
1 review
Reviewed 31 October 2011

This new hotel is simply fantastic. The facilities are excellent, the rooms are well equipped and very clean. The staff are first class, very helpful and friendly. The location is in the centre of the old quarter and is very well placed for most of what you will want to see. I would also recommend using the hotel to books trips (Halong and Sapa in particular). I would recommend this hotel to anyone looking to visit Hanoi

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GStobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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