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“The best!!!” 5 of 5 bubbles
Review of Essence Hanoi Hotel & Spa

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Essence Hanoi Hotel & Spa
Ranked #18 of 578 Hotels in Hanoi
Certificate of Excellence
Roma
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“The best!!!”
5 of 5 bubbles Reviewed 19 April 2012

The only reason I believe this hotel is not yet considered the first one in Hanoi is because it is quite new. It is just wonderful! The personal is very, very very nice. (the director even walked with me to the pharmacy to help me to buy some medicines). They were polite, kind, helpful. The hotel is located in a perfect location for tourists who wants to get around the city center. The rooms are very clean, new, and beautiful. The breakfast was fantastic. It was our best experience in Vietnam and made us fell that, although it is not a 5 star, there was nothing that we could ask more!

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank luanafjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (622)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 17 April 2012

We only stayed here because Elegance Diamond was full (apparently Diamond is better). However at the risk of sounding repetitive, it was really difficult to fault this property.

Staff were friendly and helpful, very clean rooms, good location next to a beer corner and a few bars and 5 mins walk to the lake. Very noisy neighbors during the day but we didn't hear them at night. One of the waitresses convinced us to eat dinner there one night and we were happy we did, although try "Little Hanoi" just down the road - we ate there twice it was so good.

It was pretty full when we were there and a challenge to get a table at breakfast so incentive to get up early! It was worth it - banana pancake was unreal.

We were also able to arrange late checkout very cheaply before catching the overnight Sapa train.

ANZ ATM in foyer was an added bonus!

Next time we are in Hanoi, we will choose the Essence.

Room Tip: We stayed there twice and when we returned from Halong Bay, they gave us a bigger room , maybe the h...
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Melnjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 17 April 2012

I have never stayed in a better hotel in this price range. The service is absolutely superb, the location is great, the rooms are clean and well designed with lots of nice little welcoming touches and the restaurant and breakfast are also fantastic. And it's all cheap too. The tourist desk at the front booked us onto a great Halong Bay tour (and offered us a range of different options), booked us prime seats at the Water Puppet Theatre and booked our overnight train tickets to Hue. What really impressed me the most though was that when we left they sent one of the staff with us in a taxi to the train station to make sure that we got on the right train and even took our bags to our carriage for us. We didn't ask them to do this, they just did. They also paid for the taxi. I gave the guy the taxi fare plus a tip anyway but it was just incredible. Well done the staff and management! Giles P and Kate P - UK - March 2012.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RomanticBreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Maunganui, New Zealand
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 16 April 2012

We had only a short stay of three nights in Hanoi during our two week holiday. Essence Hanoi Hotel and its wonderful staff were the highlight of this. There is nothing we can fault. The rooms are beautiful and at a very reasonable rate. The cafe meals were wonderful and with service and prices to match.

Breakfast was the best - so many choices -western and asian.

The true highlight - are the staff! They remember your names, they greet you always, they are all so welcoming and friendly, you are also given a map on arrival and told which cab companies to trust, which places to eat etc etc. It is just all these little extras that make the Essence Hotel stand out for us.

We would be back here in a heartbeat!

The La Siesta Spa at the hotel's sister property, The Diamond, is wonderful also. Yes, it is more expensive than the little local spas - but the experience and the therapists are worth every dollar. We had just come from having massages everyday in Bangkok and decided to try La Siesta - It was our favorite! We have fallen in love with Vietnam :)

The location of Essence was great - right in the middle of the Old Quarter... you didn't have to walk far at all to find anything and the streets are clearly marked.

Stay at Essence Hotel and as all the other previous reviewers, you will not be disappointed.

Thank you to all the staff for making our holiday a wonderful one! We loved Hanoi and hope to come back again soon.

Melissa & John.

Room Tip: We stayed in a Junior Suite - WELL worth the extra dollars - beautiful!
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Meliss_John18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballarat
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 16 April 2012

We selected this hotel based on reviews here. Everything others have said is true. Fantastic location in Old quarter near everything you could want. 3 minute walk to beer corner and the lake. many, many shops selling anything you want very close including 7 eleven, pharmacy etc. Also great drinking spot just over the road, where you can buy cheap drinks and sit on a stool on the footpath (or road) and talk to locals and other travellers. great party atmosphere. Lots of places to eat nearby too. we went to Geckos, just around the corner for pizza, pasta etc, when we got sick of Vietnamese food. Also ate at a little 'restaurant' down the street to the right as you exit in the next block. Only 50,000 per head for a selection of local food. Set menu I think. looks sus but very tasty and no one got sick etc. The staff are fantastic and very clever at working out complicated bills etc on checkout. the hotel organised our trip to Halong Bay for our group on the Dragon's Pearl. I booked with them over the phone from Australia and I paid deposit with my credit card. was a bit worried about this , but they were absolutely trustworthy. I would definately book rooms direct with the hotel too as they were cheaper than booking agencies such as Agoda etc. the rooms were fabulous and very clean. Nice decor with flatsecreen T.V and inroom laptop, which I didn't use due to the fact that i had my I-pad which was easy to connect to their wi-fi sytem. This was free also. Facebook was a bit hit and miss, but you could use the computer in the lobby to access and it seemed to work fine. The beds were just right as many beds in Vietnam are notoriously hard. Awesome pillows too. The food was yum, with selection of western and Vietnames and very cheap. The dearest dish was a steak which was only $12 USD. Most dishes less than $5USD. Minibar in room also reasonable priced. There is an ATM at the door to the hotel so this makes getting cash very simple. All staff should be congratulated on their work and I will ensure that I spread the good word about the Hanoi Essence.

Room Tip: All rooms good. We had junior suite which was pretty much the same as superior and deluxe rooms, onl...
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  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LizBallarat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

Most of it has already been said.

Hotel is very clean with the staff always willing to help out and offer advice.
Rooms are all clean, beds comfortable and quiet.
Location is right in the middle of the old quarter and very easy to walk to most places.
It's not a huge hotel but they are very aware of their reputation and will do anything to maintain it.

There seems to be 5 hotels all of the same chain, that are located within walking distance of each other. I think all are pretty similar.
I would absolutely stay here again - no hesitation.

We went to Halong Bay for a night and left our main bags at the hotel.
The staff at the hotel organised everything for us and I'd recommend getting a private car from Hanoi to Halong. It cost us usd$70 which included both ways. It is a 4hr+ trip so was well worth it.

We ate 1 night at the hotel and food was fantastic.
Breakfast gets busy from 6:45 to 7:45 with everyone eating before leaving for Halong Bay at 8.

We were a family of 4 and stayed in the suite which had 2 rooms in it. They put 2 singles beds into the lounge room for the kids. A pretty good solution and we only needed the 1 room for all of us.

Room Tip: The suites are big enough (just) for a family of 4 to stay in them. They put extra beds in for the k...
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Croquet_King
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renesse, The Netherlands
Level Contributor
144 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

The hotel is in a perfect location in the middle of the Old Quarter and together with the staff that is very guest-and service-oriented they deserve the high rating here. I was lucky that my room was ready although I arrived before noon. The rooms have all you need but are not big and the same counts for the bathroom; I was struggling a bit there with space to find a place for my own toiletries there (normal things). In every room there is a laptop with good wifi connection, a fruit basked and the breakfast has a great variety with buffet and some a la carte options. The staffs are making the difference here: always friendly and helpful and they booked some trips for me and these were without doubt with all reputable companies with great guides. After my 2d/1n trip to Halong I returned here and got a slightly bigger room now, which was more comfortable with a sofa. The staff had booked the water puppet show and a restaurant which I asked them before I left and all was done exactly as I was hoping it to be. Great option at perfect location so can highly recommend this hotel to anyone and will come back here if i would return to Hanoi without any doubt.

Stayed April 2012, travelled solo
Helpful?
Thank amvg2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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