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Essence Hanoi Hotel & Spa
Ranked #21 of 580 Hotels in Hanoi
Certificate of Excellence
Derby, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best services”
Reviewed 27 October 2012

I couldn't not know how to express the services here, it was really amazing. We totally stayed here 2nights, the room was immaculate, a free latop and drinks, fruits for complimentary daily. They had a restaurant at lobby with the name "Essence cafe". We did not need to chill out for any restaurant and we used this instead, the manager recommended us the trip Cruise to Halong Bay, we intend to enjoy the 3 days trip but one of our friend had to flight back and we decided to choose 2days trip on Aclass Opera Cruise. They had a top-noch offer, we highly appreciate the trip. The hotel location could not be better, just 5mins to the Hoan Kiem lake(the lake of Sword returning), They eager to show the city map for small alley to a bar and the attraction nearby.Would recommend Hanoi Essence Hotel

Room Tip: Suite room or deluxe room were great
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  • Stayed October 2012, travelled with friends
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    • Cleanliness
    • Service
Helpful?
2 Thank blair t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Suffolk, UK
Level Contributor
120 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 24 October 2012

I thoroughly agree with previous comments. We spent a rewarding three nights here in the old quarter of Hanoi. Whilst right in the middle of the action, the hotel retains a peaceful calm that is delightful to return to after the fascinating chaos all around you in the local streets. The food in the hotel's cafe was also a highlight.

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
3 Thank KitSuffolk_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2012 via mobile

Stayed there for one night only because it was fully booked. The best service I've ever received in any hotel. The staff were helpful and very very friendly. The buffet breakfast was nothing short of amazing!! The rooms were very clean and well appointed. For a standerd room to have a kingsize bed is impressive. It's location is smack bang in the middle of the old quarter which makes it a breeze to navigate your way through the many streets. I would not hesitate to recommend this hotel to anyone staying in Hanoi.

Stayed October 2012, travelled as a couple
Helpful?
Thank Baden D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2012

An outstanding hotel. Very reasonably priced at US$110 per night for a suite - two rooms plus bathroom - best room in the hotel, I believe. Spotlessly clean with two flat screen tvs all all modern conveniences - exceptionally quiet with roof top views over the old quarter of the city. positioned right in the centre of the Old Quarter. Staff could not be more helpful and pleasant. nothing was too much trouble for the staff. Cafe rated no 1 in Hanoi for good reason - meals very good and cheap - surprisingly so for a city hotel. Laundry and other services also very very cheap. Very high recommendation for this hotel - we would stay there anytime.

Room Tip: Opt for the suite if possible - high rooms and very quiet with all facilities
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  • Stayed October 2012, travelled as a couple
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Helpful?
1 Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 21 October 2012

Essence Hotel has the finest service I ever received in any hotel anywhere. The hotel is located in the Old Quarter of Hanoi, an easy walk to any of the sites in that area. The rooms are spacious and my bathroom had a tub, which I really appreciated. The cafe food is local and well prepared and the breakfast buffet is varied and tasty. But the thing which sets this little hotel apart is the exceptional service provided by the staff. It seems to be a bit more expensive than other Hanoi hotels in the Old Quarter but I would gladly visit again and again. No detail was left undone. As I was departing from the Hanoi airport, I looked up and there was an Essence Hotel staff member who had ridden his motor scooter from the hotel to the airport - because he thought that I might not have meant to give him a tip for taking me to and picking me up (at 4 am) from the Sapa train and he wanted to return it in case it had not been meant for him. That effort and honesty, combined with the service provided by the entire hotel staff, was so guileless and astounding that my loyalty has been captured henceforth.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank probate1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 21 October 2012

i stayed here last year at the end of my viet nam trip and was very impressed . this year my experience was even better . we arrived in hanoi and found out that my reservation got mixed up (on my end i forgot to reply via email that we were arriving) anyways after 27hrs of travel from canada to vietnam we arrived at 10:30 pm and found that essence was booked up . the manager apologized (which he didnt to do as the mix up was my fault) . He got on the phone and got us 2 rooms at a hotel right down the street for the first night . We stayed there the first night and they picked us the next am and brought us back to essence . we didnt even have to pay the 1st hotel as essence had made the arrangements with the temp hotel and it was added to the bill at essence . when we arrived back at essence we had breakfast in the main floor of the hotel and it was excellent . the rooms are spotless and the price was right 55 for a single and 70 for a double room other hotels in the area are roughly the same price and not near as clean , modern or comfortable . the staff are over the top when it comes to service .. we needed to book a flight from hanoi to hue and they booked it for us and printed the tickets and added the cost right to my hotel bill (loved that i didnt have to use my ccard for a 2nd charge and use it over the internet) . if you are visiting hanoi this is the hotel i cant say enough good things about this hotel .

Room Tip: have never had a bad room here
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  • Stayed October 2012, travelled with friends
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Helpful?
1 Thank Trevortolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 21 October 2012

We stayed 3 nights at this hotel in an Essence Suite. This hotel really knows how to exceed your expectations. No it's not a western 5 star hotel, but to be honest the service was better than many 5 star hotels. Airport pickup was smooth with one of the staff waiting with our name on a board and a smiling face to welcome us. The staff couldn't do enough for you. They really made you feel welcome and valued. The suite was great, large and had a separate living area. In room laptop with WiFi to use. Nice spacious bathroom, and spotlessly clean. The Essence Suite comes with complimentary laundry with no limit to the number of items - what a great idea! The room was quiet and we weren't disturbed with any outside noise at all. The restaurant is lovely and has been designed really nice with a lovely modern Asian feel to it. The breakfast was really good too, and whilst not a full on buffet style that larger hotels might offer, you still had a choice of cooked breakfast from a menu which was supplemented with some buffet items like bread, cereal, salads and a few cooked items like bacon and some local dishes. This hotel is located right in the heart of the Old Quarter, and easy to walk to most places. It really was an oasis as soon as you walked in from the chaos of outside. I would definitely stay at this hotel again without hesitation.

Room Tip: If your budget stretches - upgrade to an Essence Suite!
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  • Stayed October 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rooleyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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