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“Great attention to details”

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Essence Hanoi Hotel & Spa
Ranked #21 of 581 Hotels in Hanoi
Certificate of Excellence
Melbourne, Australia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great attention to details”
Reviewed 15 April 2013

I stayed here and at the charming 2 hotels. Both are fantastic. It depends what you want though. Charming 2 is probably better value , but Essence is in the thick of it at night, which is great if ate and night life are your thing.
The service standard is over the top at Charming but still outstanding at Essence. Breakfast is better at Essence

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (639)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
England
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 April 2013

Service, Service, Service.
This hotel couldn't do enough for me and my new wife.
Upon arrival we were greated with a refreshing soft drink and then shown up to our room.
We were on our honeymoon and the hotel were kind enough to upgrade us to the best room in the hotel. They also decorated the bed for our arrival (see photo)
I cannot say enough kind words about this hotel, it exceeded all expectations.
The Old Quarter in Hanoi is manic, but stepping through the doors you are immediately calmer and more relaxed.
The breakfast was also great with a wide selection of food.
Location was pretty much perfect.
Walking distance to most attractions in the city or a small taxi ride away.
This hotel is right in the middle of the Old Quarter so walking around nearby is sometime tricky due to the volume of motorbike traffic, but I guess you would know this before you arrived.
Hanoi wasn't our favourite place in Vietnam but this hotel certainly was.
Your only mistake would be not to choose to stay here.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jrr3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George Town, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2013

We stayed allready in different hotels in Asia,even in five star hotels,but this hotel was the best.The hotel is located in the heart the old quater.
From the moment you arrive you feel warmly welcomed,the staff informs you about the places to see,books your trips and helps you whenever you have questions.
The room is modern,new and clean.The breakfast is excellent .The restaurant is not overpriced.
The hotel is the perfect stay if you want to visit this amazing city.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 April 2013

I was travelling with my teenage daughter and wanted to find somewhere clean and safe to stay.We found the hotel by accident as the hotel we wanted to stay in was fully booked and recommended this one. It was beautiful and so reasonable, the sink and beds were scattered with rose petals when we arrived, the staff were friendly and helpful at all times and I would certainly visit again.

  • Stayed May 2012, travelled with family
    • Value
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Helpful?
1 Thank avidtraveller64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hopland
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 April 2013

This hotel is located in the heart of the Old Quarter and is a gem! Upon arrival from the airport, the street in front is in total disrepair. Don't let this deceive you-as this hotel is a Five Star experience from the moment the front doors are opened for you. We spent 3 nights plus stored luggage in between other side trips and we were catered to all the way. The staff of the Essence Hanoi anticipate your needs and provide a pampered experience for their customer. This hotel is a real bargain for the level of service they provide. Food and accommodations Excellent!

Room Tip: Room off the street is quiet.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank applelady28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 April 2013

Forgot to review this place!! They offered impeccable 5 star 10/10 professional service - all staff were genuinely friendly and pleasant. We were impressed with our hotel room for the price we paid - clean, new, luxurious. My friend was sick and staff offered at once to get panadol-equivalent from a chemist and delivered to our door at no charge, except for the cost of the medication (like 50c??). The restaurant had good food that wasn't overpriced. We stayed here at the end of the trip and wished we had stayed here longer. Very centrally located - suitable for family, friends, solo, couples and business.

  • Stayed October 2012, travelled with friends
    • Value
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Helpful?
1 Thank a-little-fatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford UK
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 April 2013

Stayed here on the first leg of our Vietnam holiday, staff are friendly, helpful and can't do enough for you. The junior suite is well worth the extra money. It's in the old quarter and the best location for this amazing city.

Room Tip: Junior suite gives you the extra room room specially if your stopping for quite a few days
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  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
1 Thank FunnyFishOxfordUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 581 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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