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“Great Stay”

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Essence Hanoi Hotel & Spa
Ranked #26 of 598 Hotels in Hanoi
Certificate of Excellence
Reviewed 17 May 2013

Excellent stay for 4 nights with one night in between at Halong Bay. Staff were friendly and remembered details about our trip. Organised things for us like postage, airport pick up, luggage storage. Restaurant had great quality food at affordable prices. Breakfast was delicious. Would recommend this hotel.

Stayed: May 2013, travelled as a couple
Thank Emily R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,928 - 1,934 of 2,831 reviews

Reviewed 16 May 2013

Great hotel, staff friendly and helpful, stayed in the suite which had a separate living area, in the middle of old quarter close to everything you need. Organised our cruise to Ha Long Bay through the hotel, very organised and everything ran to clockwork. Stayed in sister hotel Essence Happy after returning from Ha Long Bay.

  • Stayed: May 2013, travelled as a couple
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Thank Jodie70_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2013

I organized a travel group of 33 people to stay at Hanoi Essence and their sister hotel Hanoi Ruby. The staff were incredibly helpful. They organized us all to travel to Ha Long Bay for a 3 day cruise with all transfers and took care of our luggage while we were away.
Hotel rooms are spacious and beautiful. Food at the hotel is some of the best in Hanoi and the breakfast is great every day.
Would recommend this hotel to everyone!

  • Stayed: May 2013, travelled with friends
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Thank BVanderl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2013

Great hotel and great value. Everything about it makes your stay in Hanoi a little more calm and relaxing. The staff are friendly and really helpful. The rooms are great and have everything from a laptop, good little minibar and fresh fruit.

  • Stayed: May 2013, travelled with friends
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1  Thank ecer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2013

Essence Hanoi Hotel is a sanctuary in a crazy, bustling city. We stayed here for 2 nights and loved it. The location is great because it is in the heart of the Old Quarter and is within walking distance to Hoan Kiem Lake, which is a nice place to take a stroll.

We chose to arrange taxi pickup through the hotel, which I highly recommend. It costs $18, which is pretty close to what it would cost if you arranged it on your own (closer to $20 and you don't know if you can trust the taxi and most don't speak English). When we arrived, we were given hand towels and a yummy mango drink. We chose to stay in a quite on the top floor, which was not much more in cost and it had a living room with television and all you can eat and drink mini bar. The room was comfortable and clean and a nice retreat after a hot day of wandering around the city (love the AC). There's was also a complimentary laptop and internet.

Breakfast buffet is included and is very good. There is bread, cheese, fruit, potatoes, sausage, yogurt, juices, etc. You can also order beef or chicken pho, omelettes, or pancakes with your breakfast (included).

I would have to say the best aspect of the hotel is the service! From the moment you arrive, the staff are friendly and helpful and make you feel at ease. At one point, after returning from our cruise at Halong Bay, we accidentally left a bag on the transport van and one of the staff at the hotel actually got on a moped to chase the van down! That's pretty amazing.

Tip: I would recommend changing money at the hotel (or a bank) rather than trying to use US dollars on the street and getting a bad exchange rate (even at the Ho Chi Minh mausoleum they gave us a bad exchange rate!).

I would definitely stay here again!

  • Stayed: April 2013, travelled as a couple
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Thank Smile980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2013

The rooms are great, but it's the service that truly distinguishes this amazing hotel. We stayed with our 2 children (9 and 6). It would not have been possible to make us feel more welcome.
Mr Dung, the Hotel Manager, recommended and arranged our Halong Bay overnighter. He managed to obtain tickets on the Sarpa night train despite it being fully booked (which actually made it possible for us to get there in the window we had available). Hotel staff helped us to the train station (and picked us up on the return, despite the fact we weren't staying at the hotel again - and provided us with a shower and breakfast). Connections were sorted out with a phone call. The Hue night train was arranged for us while we were out sightseeing. The hidden gem was the restaurant at the Hotel. We are vegetarians and we tried the recommendations in Trip Advisor. A balanced vegetarian diet is not as easy as you might think in Vietnam - and we were surprised to find that the Hotel Restaurant provided us with our best meal in Hanoi. It's no accident this hotel is rated number 1.

  • Stayed: April 2013, travelled with family
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2  Thank JAS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2013

Essence Hanoi is in the heart of Old Quarter and 5 minutes from Hoan Kiem Lake. The hotel is elegant, super clean and comfortable. Most of all, the staff is delightful. They are all efficient and friendly, making your stay here really pleasant. Be sure to make all your local travel arrangements through the hotel. We booked a day trip and our Ha Long Bay cruise through Essence and they even helped us with our booking to Sapa, which we had booked prior to booking the hotel. I would recommend making all the bookings through Essence Hotel as it is much smoother and well-coordinated and payment is trustable. All their restaurant recommendations are great and as a bonus, Orchid Spa is around the corner. There is an ATM outside the door.

  • Stayed: May 2013, travelled as a couple
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2  Thank Wonder80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 598 Hotels in Hanoi
Price Range: £44 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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