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“Perfection!”

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Essence Hanoi Hotel & Spa
Ranked #28 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 11 February 2014

We stayed in this hotel on our last 2 nights in Vietnam. It is perfectly located in the Old Quarter. The old quarter is busy & chaotic but when you walk through the doors of this hotel, you leave it behind. Everything about this hotel is perfect-location, staff, cleanliness, food, rooms.

We asked for a room on one of the higher floors and got room #402. A quiet well appointed room with a big, comfortable bed, quality sheets and pillows. There was a bottle of wine, bottled water and fresh fruit for us in our room. The bathroom was clean, shower heads excellent and hot water. What a treat! The room itself was a perfect size. We had asked for a junior suite which had a couch with a couple of chairs. On our last 2 nights, we figured we would need the space to organize for our trip home.

I arrived with a terrible head cold and had just enough energy to go downstairs for dinner. To our surprise, the dinner was excellent, as well as the service. I had grilled fish and my husband had a steak. Breakfast had many options-eggs, homemade yogurt, or pho. They even opened the restaurant 15 minutes earlier so we could eat before our flight home.

The staff spent time reviewing the map with us and pointing our highlights. They never seemed rushed when we asked for our help. Taxi to and from the airport and restaurants was looked after by them. There are just a couple of reliable taxi companies, so we were happy for them to look after us.

An excellent, well run hotel. I plan to return!

Room Tip: Its quieter as on the upper floors.
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  • Stayed: January 2014, travelled as a couple
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Thank raism1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,503 - 1,509 of 2,846 reviews

Reviewed 9 February 2014

Spotless clean, great service, better than most of 4-star hotels. Their breakfast normally be served at 6:30. That morning we wanted to leave the hotel at 6:40 to catch our Danang early morning flight, we fortunately find that our breakfast was served at 6:00am. That day was still their TET holiday. Very impressive. The breakfast was also very delicious. 一尘不染的干净,一流的服务,比大多数四星级酒店都好。他们的早餐通常会在6:30开始。那天早上我们6:40就要离开酒店去赶岘港早班飞机,幸好的是发现,早餐6:00就开始了。那一天还在他们的TET假期。真是令人感动,而且早餐也很美味。

Room Tip: we travelled as a couple, find deluxe room is OK.
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  • Stayed: January 2014, travelled as a couple
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2  Thank JuliaJiangChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

Good price, great service, delicious breakfast buffet, perfect location. If you like these things in a hotel you should stay here. I couldn't say it better if I worked in their marketing department! This place was really great. The service was top knotch (better than many 5 star hotels I've stayed at), the breakfast buffet had a nice selection of foods with outstanding fresh bread and juices along with delicious complimentary order items (choose one of pho, banana pancakes, or french toast). The rooms were average size, the beds were hard but that's typical of an insanely congested city in Asia and with a great AC and new soft sheets I slept very well. They offer private laptops in the room free of charge and comp wifi. The staff is really exceptional though. Duc was on staff while we stayed there, he took a ton of time to sit with us and go over the whole map of the city (nearly half an hour) explaining directions and offering suggestions for the best place to get pho on the street. Always smiling, always courteous and like I wrote in the title a real slam-dunk!

  • Stayed: February 2014, travelled with family
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1  Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014

We stayed for one night in this hotel, which was a very pleasant stay. The staff is friendly and welcoming. They are helpful in ordering taxis, carrying luggage or giving you advice on what to do and what do see.
The rooms (we stayed in a Deluxe) are spacious, very clean and they made a good impression on us.
One thing to improve is the sound isolation of the windows. We heard the rooster starting at ca. 5am until ca 7am. This is very annoying and hence the deduction to 4 stars "only".

Room Tip: ask for a quiet room, at a high floor
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  • Stayed: February 2014, travelled as a couple
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Thank kami_997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

Highly recommended - lived up to the reviews that we read before we came. Very nice restaurant and friendly staff. Surprisingly quiet for the location! Were very happy to find a laptop and free wifi which made researching things to do very easy. Would come back here for sure.

  • Stayed: February 2014, travelled with friends
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2  Thank Jojopig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

This is the heart of the old down town and is a small modern hotel with very helpful staff. We were primarily attracted by the street life in Hanoi and would prefer to eat on the sidewalk. In that context, this hotel is far on the luxury end. We did not stay anywhere else in Vietnam to compare, but seemed overall to be fairly priced. I would not hesitate to recommend it to friends.

  • Stayed: January 2014, travelled as a couple
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2  Thank zlisbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

This hotel was our first port of call after travelling from Toronto. Airport pickup was smooth even though we arrived late at night and we felt well looked after. We had booked one of their larger rooms for two nights before a trip to Halong Bay and one night upon our return. Rooms were very clean and comfortable with a nice shower, hot water and free mini bar and snacks with our room category. Our room had a bedroom, sitting room with sofa bed, large bathroom and balcony with views of Hanoi. Breakfasts were usual fare with very polite staff and prompt service. As other reviews have stated the staff go above and beyond......my husband inquired about obtaining a SIM card and a staff member took him to the store to buy it to make sure he got the right one then returned to the hotel with us. As you step out the door of the hotel you are surrounded by the hustle and bustle of the Old Quarter. So many things to look at and explore.......I suggest getting a tour guide for your first day to get your bearings and introduce yourself to some food items you might not be brave enough to try otherwise.
To sum up.....should I ever return to Hanoi this hotel would be my first choice due to location, cleanliness, good food and outstanding staff at all levels of service.

Room Tip: Larger suites are very nice.
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  • Stayed: December 2013, travelled as a couple
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1  Thank Jaymars1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 599 Hotels in Hanoi
Price Range: £45 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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