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Essence Hanoi Hotel & Spa
Ranked #26 of 598 Hotels in Hanoi
Certificate of Excellence
Reviewed 9 April 2014

We stayed at the Essence hotel for 4 nights and what a good choice. It has a great location in the Old Quarter and only 5mins from the lovely Hoan kiem Lake. We stayed in a Deluxe room, immaculate, free Wifi, bowl of fresh fruit on arrival and fresh bottles of water each day. The staff were fantastic, helpful, courteous, friendly , always cheerful and the service excellent.
We also dined 2-3 times at the superb restaurant, pleasant environment and again excellent service and great food and variety from local to Western.
We would have no hesitation in recommending this hotel to fellow travellers.

  • Stayed: April 2014, travelled as a couple
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Thank Allison475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,418 - 1,424 of 2,831 reviews

Reviewed 9 April 2014 via mobile

Customer service was AMAZING, from chauffeuring us to the train station and picking us up again after our weekend in Sapa, recommending amazing local restaurants, even letting us have a shower in an unused room after our long flight when our room wasn't ready yet. Room was spacious, clean, lovely. Great breakfast. Unbeatable location. Can't recommend this hotel highly enough.

Stayed: May 2013, travelled as a couple
Thank AustralianinEurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

All things considered this might just be the best hotel I have ever stayed in. From the great location, immaculate rooms, charming and friendly staff to the restaurant that serves some of the best food (Viet and western), this place is hard to beat. It eating an old world charm with modern efficiency but delivered with warmth and sincerity. The restaurant staff are lovely and interesting to talk with. Front of house staff went to great lengths to help me plan my onward journey south and from booking train and plane tickets and hotel rooms nothing was too much trouble and it made for smooth sailing.

The fact that the staff seem to enjoy their work suggests a happy workplace and tht is a tribute to management.

The Essence is a delightful experience, hard to beat.

Gee, I only checked out 2 days ago and I already miss it!

  • Stayed: April 2014, travelled on business
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Thank LakembaKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

This was by far the best hotel I've stayed in to date! The 5 star staff was polite and eager to help. The restaurant was amazing-food presentation, taste and service! The rooms were immaculate and comfortable. Placed in the middle of the busy streets of the city, this was a peaceful and quiet oasis. The staff knew all the guess by name and were very easy to talk with. If you want a 5 star treatment with a personal touch, this is the place!!

  • Stayed: April 2014
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Thank Nikola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

We arrived for our stay in Hanoi exhausted after almost 30 hours of travel from the US. We were warmly welcomed by the staff and enjoyed lovely hot ginger tea while checking in. The staff were so accommodating and helpful to us throughout our stay from giving directions, hiring taxis, providing umbrellas, etc. One gentleman (I wish I had noted his name) even took the time to tell us step-by-step how to make the lovely ginger tea that they served as the welcome drink. The room was very comfortable, clean, and inexplicably quiet for being in the heart of the Old Quarter. The location is ideal...just a few blocks from the lake and a very inexpensive taxi ride to local museums. Daily breakfast was tasty and varied each morning. We had lunch at the restaurant one day and it was delicious and very reasonably priced. We booked a 2 day/1 night cruise in Halong Bay through the hotel in advance via email. I had concerns about booking in advance via email given the language difference and the fact that we booked 2 nights at the hotel, then 1 night cruise, followed by 1 final night in the hotel. Our booking was 100% accurate and it all went off without a hitch. The hotel stored our luggage during our cruise and we were able to pay the hotel rather than the cruise company. Do not hesitate to stay here, as I am certain it will not disappoint. I have never stayed at such a welcoming, lovely hotel for this price range. It's a gem!

  • Stayed: February 2014, travelled as a couple
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Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

We had a nice stay at the Essence Hotel. It is well located in the old quarter, around shops, restaurants and activities. The staff was quite helpful, directing us around the city. The room was well appointed and quiet rest stop from the hustle of the city. The only draw back was having the hotel arrange for the car to return us back to the airport. We had left the hotel on time, but during our transport, the driver had his ? young friend take a turn at the wheel. We had to suffer, watching bicycles pass us on the highway. After 20 minutes of this, we insisted that the driver or one of us take over the wheel. We had almost missed our flight. I would suggest that if you see two people in the front seat, you should just take a local taxi instead.

  • Stayed: April 2014, travelled with family
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Thank ZuZu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

Stayed for 3 nights. Booked directly thru Ms Tho, very good communication. Lots of hotels to choose from in Hanoi and luckily made the right choice. Excellent location, very good restaurant, breakfast good and sufficient. Very reasonable rate. Lots of shops around the area. Everybody's just so helpful and friendly. Deluxe room is clean, comfortable and looks more a 4* hotel than it's rating of 3*. Room is provided with own laptop. Wifi connection is quite good. Arranged for a car pick-up at airport for $18. The only thing I can complain is that the back of the hotel is residential area and sometimes people are shouting, but it's not the fault of the hotel. Will stay here again if we decide to come back.

Room Tip: Request for a room at higher floors
  • Stayed: March 2014, travelled solo
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Thank Kilen518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 598 Hotels in Hanoi
Price Range: £44 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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